2/10 Sangat Buruk
Samantha
Bepergian bersama keluarga
17 Sep 2024
Tidak Disukai: Staf & layanan
I would give 0 stars if I could. I will never stay here and will be telling everyone I know not to ever go here. I can not believe how rude the front desk guy was to me. I booked through expedia and it was a pay when you get to property. We are coming from hours away driving up the coast so I had no service.
So what happened: I pulled up, called the after hours number to check in. He's super nice on the phone, awesome, I hop out come in to a pleasant atmosphere and give him my name, there was some confusion cause I gave my maiden and than married name, some of my thing arent changed over, He proceeds to look up at me and in the most rudest tone tells me since I didn't pay ahead and they tried to call several times, so they canceled it because I was told I had to check in by 4pm and they are fully booked, shuffled around grabbed his keys saying have a good night and walks back through the door he originally came through, leaving me in the lobby with my mouth open going um okay, trying not to cry because i cant even comprehend why he had to be so hostel with me when i hadnt even really said much to him.. as well as leaving me in his lobby that he just unlocked to let me in 2 min prior, just so unbelievably rude for no reason.
I just went back through every email and expedia it says nothing about having to be there by 4pm. I also seen I had one at 6 pm from expedia asking me how check in went and another one for right after I left that my room was canceled due to unavoidable cir
Samantha
Menginap 2 malam pada bulan September 2024