Nichols hotel guide. Best Western hotel in Nichols, New York

"At 5:30A this morning, the TV in the next room began playing very loudly. My husband called the front desk and asked the night clerk to address the issue. When nothing happened, he went and asked why - the night clerk said he called the room and knocked on the door - but got no response. He then refused to do anything else. My husband had to resolve the problem himself by banging on the door - after that the TV was shut off. I might add that this solution was really unacceptable as who knows what was going on in that room - clearly an unsafe situation. The next morning when my husband asked again why the night clerk couldn't address the issue - the night clerk became confrontational and quite belligerent - asking my husband if he had a problem. I expect if staying at a hotel to be treated with respect by the staff and the staff should be able to handle issues as they arise. This was not the case; and may be the result of insufficient training / preparation? 5:30AM is much too early to be awoken in this manner and I personally didn't hear either the phone or the night clerk knocking on the door next to ours (I certainly did hear the TV blasting) - so apparently he didn't know how or couldn't adequately address the loudness issue plus he was very rude to us. So, for this reason, we won't be staying at this or any Comfort Inn in the future. "

"Everyone and everything was great, except for all of the potholes in and around the parking lot. Clean room, staff was kind, breakfast was good, would definitely recommend and will stay here again. "

"The property has garbage all around it, and people who arent residents hang out in building all through the night. "

"Clean and convenient good for the price "

"Wonderful stay "

"The staff is super nice, always. Stayed here many times with my wife, two teenage boys and our dog. Everyone is so nice to our dog. The lady that serves breakfast is so helpful and friendly. Lol ... Love the story how they got her a Snuggy because she used to always wrap up in a blanket. "

"Breakfast was excellent and parking safe "

"Rooms could use some updating. "

"convenient location near the university. Breakfast was a huge plus"