Hotel Best Western di Northwest Chicago

"Rooms were clean and beds were comfortable, tubs and shower tile looked recently upgraded. Biggest issue is the AC units didn't really keep the room temperatures very consistent. They have to constantly turn on and off. Our room either had a musky smell that seemed somewhat like mold and seemed to come from the AC unit. I asked to switch rooms but they were booked. A lot of the charging ports did not work and the WiFi was too slow to stream anything. That was frustrating when traveling...

"Breakfast was not great. They put a security deposit on your bill. No warning about this. Desk clerk barely spoke English."

"The room is large. The coffee machine at lobby is really convenient. There are basic items for breakfast. The location is very good. Hope outdoor pool was available."

"Old building but inside was refurbished and nice and clean. comfy beds and pillows. I would have preferred entrance to rooms in side .. not outside."

"The name "Midway Airport" is misleading, as this hotel doesn't really have anything to do with the airport. The parking lot is also quite small. I do want to recognize the young man working the front desk on the night shift. He had outstanding hospitality skill, he was professional, welcoming, and genuinely friendly. He made the best impression during our stay and deserves recognition for his excellent customer service. I wish I had gotten his name so I could name him. His hospitality skills...

"Soap was empty in our shower. Also, was able to smell weed from another room."