Hotel Best Western di Northwest Chicago

"The bathroom floor was not clean; dried dirt/grit in the corners. The entry of the office had something spilled on the vinyl sofa where I could not sit. We parked in front of our door and someone hit our vehicle. The office went above and beyond to pull video footage and worked with the police until the man was found. Thank you guys! Even though it is an older facility, I would stay there again because of the care we received."

"This hotel is in the heart of everything. Restaurant from Benihana's to Chipotle. Shopping centers are also at a large variety. This hotel does offee breakfast, eats sausages/ham, oatmeal, cereal, coffee and juice. I came from out of town and did a staycation with my mom and she enjoyed herself. She raved about the comfortableness of the bed and the breakfast she love everything about it. Staff was attentive and extremely polite. Requested towels and was taken care of immediately. I felt valued...

"clean, quiet area"

"Kid friendly property"

"Older place. Felt ok. Quite a bit of hair left in bathroom. Had to give the place a good wipe down with Clorox wipes before we felt comfortable. Breakfast was good."

"Fresh breakfast, clean and good smelling rooms, excellent customer service "

"This was the worst hotel stay I’ve ever had. The room was filthy, with dirty carpet and so much moisture that even setting the AC to 60 didn’t help. I didn’t know where to sit because the room felt so unclean. Mid-shower I realized there was no shampoo or conditioner and had to use face wash until it was replenished. We stayed out as late as possible just to avoid being in the hotel. When we returned around 9 PM, I saw a huge rat—not a mouse—running between the bushes and the hotel’s front...