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"I rarely leave negative reviews, but I feel it’s important to share my experience. Upon arrival, the room was extremely hot and the air conditioning was not on. There were large insects throughout the unit despite doors and screens being closed. I immediately brought this to the attention of the front desk. I was told there was nothing they could do and was not offered an alternative room. I could not afford to relocate on short notice, so I remained for the two nights. By the second day, the room developed a visible ant infestation. At approximately 8 PM, I was provided with a can of insect spray and expected to address the issue myself. Additionally, I intended to use the in-room safe during the day, but it was not functional due to missing batteries. Throughout the stay, I felt uneasy and uncomfortable. While I understand this is an eco-style property in a tropical location, the level of heat and insect presence went beyond what I would consider reasonable for a hotel stay. This property may suit travelers who are comfortable with a very open-air, rustic experience. However, for guests expecting a sealed, climate-controlled room, this may not meet expectations."