Dear Mr. Jagtap,We sincerely apologize for the negative experience you encountered during your stay at our hotel. Your feedback is important to us, and we regret that we did not meet your expectations.We take your comments seriously and will address these issues with our staff to ensure that such lapses in service and communication are not repeated in the future. We apologize for the inconvenience you experienced with the shower gel and the dispenser issue.Your feedback helps us to improve, and we appreciate your honesty. We understand your frustration, and we are truly sorry for any inconvenience you faced.Should you consider giving us another chance in the future, we will do our utmost to provide you with a much-improved experience. If you have any further details or suggestions you'd like to share, please feel free to reach out to us directly.Warm regards,Anagata Hotels & Resorts