Northeast Ohio hotel guide. Best Western hotel in Northeast Ohio, Ohio

"Customer service was excellent from the moment we got there. Rooms were clean. Kids enjoyed the pool. "

"Overall stay was easy and quick. Did not use amenities such as pool or breakfast. The hotel, you can tell was once beautiful and a place for events and gatherings. But the furniture is old, elevator is old, decor is outdated, painting and upkeep is needed, it's definitely a cheap hotel for a reason. Staff was friendly, not much interaction needed. For this to be an Independence hotel, it needs some love invested. "

"Breakfast was very good"

"Loved this place! A short walk from the House of Blues and the Rock and Roll museum, plus many nice bars and restaurants. I'll be returning!!"

"Staff was excellent. They had weird cleaning smell in the hotel. Good for a simple stay. The shower tub needs deep cleaning. "

"I would live here if I could. Our room was beautiful and clean! The hotel was clean. The staff was so amazing, I could not say enough kind words about the valet, front desk, and servers. The breakfast and dinner were good. The hot tub was amazing after a long day of walking. It was so easy to get to, even being in downtown. There was so much to do and see. We cannot wait to come back."

"Clean room. Breakfast was good. Parking was easy. Perfect for a quick trip"

"We liked the room overall. The bed was very comfortable and the shower was great. We had an excellent breakfast in the Clubroom on our last morning. The location downtown was very convenient- close to attractions and restaurants. We were at the hotel for two nights and the reservation included daily room service. That didn’t happen. We were out of the room all day and never received fresh towels or trash pickup. We also weren’t happy with the lighting in the vanity area. It was extremely dim and almost impossible to use the mirror above the sink. "

"Decent hotel, nothing fancy"