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"I was denied entry to the country on February 22, 2026 and was held for 24 hours in the airport and sent back to Medina-Saudi Arabia. We didn’t even made to Magic Suite Tower. I had called Magic Suite few times and no answer. When I tried to contact Expedia.com I was referred to Generali Global Assistant. After a long time of back and forth reporting and documents requests, I was denied any compensation "

"play ground next to the hotel, amazing for kids"

"I paid extra more to use the heated pool it was claimed the water temperature is 30degree celcius. But it was a big disappointment"

"Clean rooms "

"Great area with a lot of restaurant's an cafe's around the hotel The hotel clean with spacious rooms The only thing I didn't like the music noise in the morning it was so annoying "

"Whilst the staff were great, our shower smelt like wee, fridge leaked water and there is a kitchen but only a single set of cutlery and plates other than that the cupboards are empty. "

"The staff was great. The rooms were nice with their amenities. It was nice to relax after working a long time. Thanks."