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Ulasan untuk Americas Best Value Inn & Suites Yukon Oklahoma City

2.5 out of 5
Americas Best Value Inn & Suites Yukon Oklahoma City
321 N. Mustang Road, Yukon, OK

Ulasan

6,0
Penilaian 10 - Sangat Bagus. 49 dari 277 ulasan" "
Penilaian 8 - Bagus. 59 dari 277 ulasan" "
Penilaian 6 - Cukup Baik. 60 dari 277 ulasan" "
Penilaian 4 - Buruk. 52 dari 277 ulasan" "
Penilaian 2 - Sangat Buruk. 57 dari 277 ulasan" "

6,4/10

Kebersihan

7,2/10

Staf & layanan

5,6/10

Fasilitas

5,6/10

Kondisi & fasilitas properti

6,2/10

Ramah lingkungan

Ulasan

10/10 Sangat Bagus

Heather

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Clean and affordable
Menginap 1 malam pada bulan April 2024

2/10 Sangat Buruk

Braylon

Bepergian dalam rombongan
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Shower handle came it was nasty!
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Guest Relations pada tanggal 14 Mar 2024
Dear Braylon,Please accept our apologies for the cleanliness issues you dealt with during your stay. Rest assured, we will speak with our housekeeping team to ensure all our accommodations are immaculate. Thank you for taking a moment to share your thoughts, and we wish you well.

10/10 Sangat Bagus

Robert, Phoenix

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The room was clean and the bed was comfortable. I'll stay here again. Thank you.
Menginap 1 malam pada bulan Februari 2024

6/10 Cukup Baik

kristye

Menginap 1 malam pada bulan Februari 2024

6/10 Cukup Baik

Vincent

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan
Staff was great to work with. Location is showing it's age however for the price it's okay
Menginap 5 malam pada bulan Januari 2024

2/10 Sangat Buruk

Tyra

Bepergian bersama keluarga dan anak
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Saw roaches, had no batteries in the smoke detector, toilet wouldn’t flush right . Was told I had a non smoking room but cigarette butts and zig zag trash under the bad, room Was not dusted, sink had dead bugs in it. When I told them what was going on they asked if I wanted a different room! HELL NO!!!
Menginap 6 malam pada bulan Januari 2024
Tanggapan dari Guest Relations pada tanggal 31 Jan 2024
Dear Tyra,The cleanliness of our accommodations is one of our top priorities, so it's unfortunate to hear that this wasn't reflected during your recent visit. All of your comments will be discussed internally, and our team will make improvements where necessary. Please consider coming back to join us again soon.

2/10 Sangat Buruk

Deborah

Bepergian bersama hewan peliharaan, Bepergian bersama keluarga
Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
The room was so filthy I slept on top of the covers in my clothes. I know it was a smoking room, but the burn holes in the blanket and sheets was unacceptable.
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Guest Relations pada tanggal 25 Des 2023
Dear Deborah,We sincerely apologize for your experience. Rest assured, we will seize all opportunities to improve and share your comments about the bedding. This is not indicative of the quality stay we aim to provide. Should you travel back this way, we hope you will consider revisiting our hotel. We know we can do better. Safe travels!

4/10 Buruk

Linda

Bepergian bersama keluarga dan anak
Disukai: Kebersihan
Tidak Disukai: Staf & layanan
Not pleased
Menginap 1 malam pada bulan November 2023
Tanggapan dari Guest Relations pada tanggal 8 Des 2023
Dear Linda,We greatly appreciate your feedback. It's unfortunate to hear that you didn't have a great experience with us. In order to better address specific issues, we encourage you to reach out to us with additional information about how we could have improved your visit. Our team hopes to hear from you soon.

2/10 Sangat Buruk

Dennis

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Poor service, Room look so old and dark areas.
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Guest Relations pada tanggal 15 Okt 2023
Dear Dennis,Thank you for your feedback. Our team is committed to positive change, so we will reflect upon your concerns and work together to address them. We will also ensure we're always putting our best foot forward and presenting our property, service, and accommodations in the best light. It is our hope to welcome you back someday for an experience that is nothing short of exceptional.

4/10 Buruk

Johnathan

Disukai: Staf & layanan
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
Room had dead bugs in it and had an odd smell.
Menginap 1 malam pada bulan September 2023

2/10 Sangat Buruk

james

No smoking room and the bed cover had burn marks and the sheet. My wife would not walk on the carpet bare footed. We parked our car at another Motel down the street because we did not feel our car was safe there and walked back. The owners only parked there cars where the staff could see them people milling around outside. One looked like a lady of the night.
Menginap 1 malam pada bulan Agustus 2023
Tanggapan dari Guest Relations pada tanggal 16 Agu 2023
Dear James,We sincerely apologize that your time with us was less than ideal. Our team is constantly searching for ways to improve our guest experience and will use your comments to help us do just that. The next time your travels bring you our way, we hope you'll give us another chance to regain your trust.

6/10 Cukup Baik

Victoria

Traveler bisnis
Tidak Disukai: Staf & layanan, kondisi & fasilitas properti
There was shampoos but no bar soap that normally are available, not extra toilet paper and needed a coat of paint. Would be nice otherwise.
Menginap 1 malam pada bulan Juli 2023

8/10 Bagus

Rochelle

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Well we have steady at this particular hotel in the past and we've never had an issue with it this go round again not an issue but it was 101° and we were looking forward to swimming because it was very very hot out and no swimming pool that was number one number two was no breakfast that was a big deal because we have two kids we needed to get on the road very early and we were hoping to get the breakfast and get it and go which they did not have and no ice maker which was kind of odd but for the most part it was a very clean establishment always great customer service which we appreciated she was very nice and very helpful so would we stay there again yes definitely
Menginap 1 malam pada bulan Juli 2023

2/10 Sangat Buruk

Susan

Bepergian bersama keluarga dan anak
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Worsr hotel ever. Expedia shouldn't even allow this property on their website. The 2nd floor balcony was rotting away and unsafe and they tried to put us in rooms right above the broken balcony. We insisted on changing rooms and the next set of rooms had dead bugs everywhere. We told them that we refused to stay there and they refuse to give me my money back. Tried going thru Expedia to get my money back and they were no help either.
Menginap 1 malam pada bulan Juli 2023
Tanggapan dari Guest Relations pada tanggal 8 Jul 2023
Dear Susan,Please accept our apologies for any issues with our accommodations during your visit, as this is never our intention. We will be sure to look into all your comments further and make changes where necessary. Thank you, and we hope you will consider giving us another chance soon.

10/10 Sangat Bagus

Dennis

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Great stay at this hotel on a cross country road trip.
Menginap 1 malam pada bulan Juni 2023

10/10 Sangat Bagus

Dennis

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Room was clean and quite large for the price. Plenty of food and resources within walking distance. If you are looking for a good value while traveling in OKC - this is the place.
Menginap 2 malam pada bulan Juni 2023

8/10 Bagus

Birdie

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kenyamanan kamar
Tidak Disukai: Kondisi & fasilitas properti
Clean but needs upkeep.
The room was clean, but the walls and the bathroom door were in poor condition.
Menginap 1 malam pada bulan Juni 2023

4/10 Buruk

Dina

Bepergian dalam rombongan
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
A rather disappointing stay. I asked for the quietest room possible, and was given a room facing a busy highway. I’m very glad that I travel with slippers, because the floor was pretty much covered with dirt. Hair and I don’t know what in the corners and throughout. Stains on the bed coverings. The microwave had crumbs from something in it, so had obviously not been cleaned. I couldn’t take a bath because the stopper was out, and rusted. It almost looked like I had been put in a room that hadn’t been used much, so wasn’t even cleaned. I had to check out early, so I can’t rate the breakfast, but there wasn’t even coffee available in the lobby, and no coffee maker in the room.
Menginap 1 malam pada bulan Mei 2023

10/10 Sangat Bagus

Kandice

Bepergian dalam rombongan
Disukai: Kenyamanan kamar
Menginap 1 malam pada bulan Mei 2023

10/10 Sangat Bagus

E. Andres

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Good value for money. And they were clearly in the process of upgrading the property, so even better.

10/10 Sangat Bagus

Brad

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Januari 2023

8/10 Bagus

mike

Menginap 1 malam pada bulan Desember 2022

10/10 Sangat Bagus

David

Menginap 1 malam pada bulan November 2022

4/10 Buruk

Velma

Bepergian bersama keluarga
Disukai: Staf & layanan
Tidak Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Was not clean, floor dirty not swept or mopped. Blood stain on floor. Door all scratched. Bath ceiling patched. Very uncomfortable
Menginap 2 malam pada bulan April 2022

6/10 Cukup Baik

DeAnna

Bepergian bersama keluarga
Tidak Disukai: Kondisi & fasilitas properti, kenyamanan kamar
Not the best at all
A lot of repairs needed as it is an old building or just not properly taken care of. Beds are hard as rock and yea I know hotel beds aren’t home but they are horrible. Bathtub drained very slow and the shower head was way up and couldn’t adjust it.
Menginap 3 malam pada bulan April 2022

6/10 Cukup Baik

Lowell Van

Disukai: Kebersihan, kondisi & fasilitas properti
Tidak Disukai: Fasilitas
Room, building, and environs were clean enough; free breakfast was advertised, but there was no breakfast.
Menginap 2 malam pada bulan April 2022
Tanggapan dari Team ABVI pada tanggal 11 Apr 2022
Dear Lowell Van, Thank you for your review and I do apologize for the miscommunication on breakfast. We will correct that today.

2/10 Sangat Buruk

Marian

Bepergian bersama keluarga dan anak
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Owners harrassed my family and made racially disrespectful statements. Overcharged pet fee on purpose. Firxed a service of room against our wants and didnt even change bedding. Bathroom ceiling covered in mold. Bathtub rusted all around drain. Toilet seal was busted and seat broken. No hot water at all first day. Then no hot water in sink at all. Rooms being raided by police over drrugs and people arrested then allowed back to property next day. People walking around with guns in waistbands with gun free drug free signs posted. This place is a nightmare.
Menginap 1 malam pada bulan Maret 2022
Tanggapan dari Team ABVI pada tanggal 30 Mar 2022
Dear Marian, I want to thank you for your candid review of Americas Best Value Inn. I am troubled to read that your expectations were not met and that we may have missed the mark on this. I am pleased to know that your stay was actually extended by19 full days, as in this business, when our guests extend their stay, it is a good indicator that we are doing it right. Thank you for your patronage and we look forward to seeing you again very soon!

4/10 Buruk

Thomas, Montrose

Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Low-end area. Lotas of mischief going on most of the night in adjoining rooms.
Menginap 1 malam pada bulan Maret 2022
Tanggapan dari Team ABVI pada tanggal 22 Mar 2022
Dear Thomas, I am troubled to hear that you think our hotel is in a low end area. Looks can be deceiving, so please reconsider as we rarely have the need for any police members due to the crime rate being next to non existent. I am happy to know that you did get a great nights sleep and woke feeling refreshed for the remainder of your journey. Hope to see you again soon. Until then, best to you and yours.

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Februari 2022
Tanggapan dari Team ABVI pada tanggal 22 Mar 2022
Dear Anonymous, Thanks for the excellent rating!

10/10 Sangat Bagus

Jeff

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 7 malam pada bulan Februari 2022
Tanggapan dari Team ABVI pada tanggal 18 Feb 2022
Dear Jeff, Thank you for an excellent rating and for being our guest! See you again soon.

10/10 Sangat Bagus

Christina

Bepergian bersama hewan peliharaan, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The lady that checked in, Margo, made this a great experience. She very friendly and helpful.
Menginap 1 malam pada bulan Februari 2022
Tanggapan dari Team ABVI pada tanggal 12 Feb 2022
Dear Christina, Thank you for recognizing how hard our team members work to make sure you feel at home when you cant be at home!

10/10 Sangat Bagus

Ashley

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Januari 2022
Tanggapan dari Team ABVI pada tanggal 9 Jan 2022
thank you for your time ,hope to see you again....

6/10 Cukup Baik

Susan

Tidak Disukai: Kondisi & fasilitas properti
Menginap 1 malam pada bulan Desember 2021
Tanggapan dari Team ABVI pada tanggal 9 Jan 2022
Thank you for your time hope to see you again....

6/10 Cukup Baik

jesus

Tidak Disukai: Kondisi & fasilitas properti
Cleaner
Menginap 2 malam pada bulan Desember 2021
Tanggapan dari Team ABVI pada tanggal 1 Jan 2022
Thank you for staying with us.

2/10 Sangat Buruk

Holly

Bepergian bersama keluarga
Disukai: Staf & layanan
Tidak Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Its was horrible. The rooms were disgusting and roaches it was so bad we ended up not staying there and left. The hotel needs to be torn down.
Menginap 1 malam pada bulan Desember 2021
Tanggapan dari Team ABVI pada tanggal 1 Jan 2022
Dear Holly, Thank you for staying with us and being our guest. I am so happy that you were given a better and newly updated room at no extra cost for your dissatisfaction with the first room given, and even more pleased that you decided to stay for an additional night! See you again soon!

2/10 Sangat Buruk

Rony

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
They have the room so dirty and the air conditioning was not working
Menginap 1 malam pada bulan November 2021
Tanggapan dari Team ABVI pada tanggal 1 Jan 2022
Dear Rony, I am sorry to hear that your stay with us was not pleasant and that you are dissatisfied with your stay. I have forwarded this to upper management for further review. Thank you again.

2/10 Sangat Buruk

Margo

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Rat hole
When I arrived I stood in office for a good 10 minutes before the manager came in and checked me in. He was outside standing beside a truck. The room was filthy. Drywall tape peeling up on the wall. It reeked of smoke and there was animal hair and trash on floor. I don’t think the sheets were even changed from previous stays. This is a bad thing in light of covid. I am a critical care nurse and felt with a little effort it could have at least been cleaned. I had been driving for 10 hrs and very tired. Loud thumping music was playing in next room. The place was very run down. Motel 6 was like a luxury hotel compared to this place.
Menginap 1 malam pada bulan November 2021
Tanggapan dari Team ABVI pada tanggal 1 Jan 2022
Dear Margo, Thank you for your candid review of your stay with us. I am sorry to hear that it was not a pleasant experience for you. In light of the nature of your review, I have forwarded this review to our head of housekeeping for further attention. Have a great rest of your day and thank you again.

6/10 Cukup Baik

Beverly

Bepergian bersama keluarga
Staff was very friendly. Room was pretty clean, although there was dirt on the floor and the room had not been swept. Very out dated, there was a kitchen but no dishea or even coffee cups. The bed springs were pretty uncomfortable. If you need a cheap place to stay, this is great. Comfortwise, not so great.
Menginap 1 malam pada bulan November 2021
Tanggapan dari Team ABVI pada tanggal 23 Nov 2021
Dear Beverly, Thank you for your candid review of your stay with us. I have informed our housekeeping that we missed the mark on this room, and encouraged them to be more diligent with regard to their quality of work and to be more thorough in cleaning. I hope to see you again soon.

4/10 Buruk

Don

Disukai: Staf & layanan
Tidak Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Dirty room
Room needs to be deep cleaned
Menginap 2 malam pada bulan November 2021
Tanggapan dari Team ABVI pada tanggal 23 Nov 2021
Dear Don, Thank you for your feedback, as it is very valuable to our organization's success. I have passed this info along my lines to our housekeeping department and have addressed this with them directly. I hope to see you again soon. With that please accept this coupon for your next visit with us. Please use promo code Don1121 for a 20% discount.

2/10 Sangat Buruk

Stan

Bepergian bersama hewan peliharaan, Bepergian bersama keluarga
Disukai: Staf & layanan
Tidak Disukai: Fasilitas, kondisi & fasilitas properti
Door did not latch, anyone could just push on door to open it. "Handicap" room had no grab bars in shower. Shower curtain rod fell. Toilet would not flush. Light over bathroom sink did not work. Exhaust fan did not exhaust, just made noise. No place to hang coats. No place to put bags. Will NOT come back.
Menginap 1 malam pada bulan November 2021
Tanggapan dari Guest Relations pada tanggal 11 Nov 2021
Dear Stan, In reading your review, it is clear that we failed to meet your needs, and for that, we are very sorry. Our team is committed to positive change, so rest assured that we will use your feedback to seize all opportunities for improvement. Thank you for your honesty, and all the best in your future travels.

10/10 Sangat Bagus

Traveler terverifikasi

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan November 2021
Tanggapan dari Team ABVI pada tanggal 23 Nov 2021
Dear Anonymous, Thank you for the EXCELLENT rating!

10/10 Sangat Bagus

Sidney

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Oktober 2021
Tanggapan dari Team ABVI pada tanggal 23 Nov 2021
Dear Sidney, Thank you for the EXCELLENT rating!

10/10 Sangat Bagus

Sidney

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Oktober 2021
Tanggapan dari Team ABVI pada tanggal 23 Nov 2021
Dear Sidney, Thank you for the EXCELLENT rating!

10/10 Sangat Bagus

Patricia

Menginap 1 malam pada bulan Oktober 2021
Tanggapan dari Team ABVI pada tanggal 23 Nov 2021
Dear Patricia, Thank you for the EXCELLENT rating!

10/10 Sangat Bagus

Troy

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Oktober 2021
Tanggapan dari Team ABVI pada tanggal 26 Okt 2021
Dear Troy, Thank you for staying with us and for an EXCELLENT rating!

4/10 Buruk

Traveler terverifikasi

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan
Room basic but clean
The room was not as advertised. There was no kitchen, or table. The room was clean but just basic. The first room the refrigerator didn't work. The second room the tv didn't work. We were tired so just went to sleep. I would not stay there again. Was not satisfied.
Menginap 1 malam pada bulan Oktober 2021
Tanggapan dari Team ABVI pada tanggal 26 Okt 2021
Dear Anonymous, I troubles me to hear that you were not satisfied. And even more bothersome that your room was not as advertised. I didn't see any shift notes from the evening of your stay regarding any issues with rooms, televisions, or refrigerators, but nevertheless, please accept my apologies and this coupon for 15% off your next visit.

8/10 Bagus

Sidney

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Oktober 2021
Tanggapan dari Team ABVI pada tanggal 5 Okt 2021
Dear Sidney, Thank you for a great rating! See you again soon!

6/10 Cukup Baik

Rebecca

Bepergian bersama keluarga
Tidak Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
The website for this motel was misleading. There was no pool, no breakfast and no vending machine, no ice machine. I now understand why it was so cheap. Covid has been here, is still here but don't keep using it as an excuse for not taking better care of your motel. Will not stay here again.
Menginap 1 malam pada bulan September 2021
Tanggapan dari Team ABVI pada tanggal 28 Sep 2021
Dear Rebecca, Thank you for your review and I would like to take this opportunity to apologize that you were not able to swim at our pool here at the hotel. It is closed for the season, per state requirements. Also I am sorry to hear that you did not see our combo drink and snack machine here at the office next to the check in area. It is stocked with goodies like Hershey candy bars, Reese's cups, hard candies, and others. We also stock it with Doritos, Cheetos, and many other chips and crisps. And last, all of the main stream carbonated beverages, served ice cold like Coke, Sprite, Dr.Pepper, etc.. I'm sorry that you missed the signage guiding you to our ice vend and laundry vend as well. Until further instruction from the Center for Disease Control regarding reducing the spread of Covid-19, we cannot serve breakfast, out of an abundance for our guests safety. We hoped that you would understand and agree that it is best practice for these uncertain times in which we find ourselves. Feel free to reach out to guest services for any question about our property, as we will be most happy to assist.

2/10 Sangat Buruk

Amy

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
BED BUGS !!!!
Checked in kinda late and pulled back covers and found bed bugs in the bed …..went to the front desk and the guy there looked at me and said okay I can give you another room …..I said no and he gave me a refund of which if you pay by card will take at least 7 business days to get back to you
Menginap 1 malam pada bulan September 2021
Tanggapan dari Team ABVI pada tanggal 11 Sep 2021
Dear Amy, While I do appreciate you for your feedback, I am afraid you have left a review for the wrong hotel. I went into all of my credit card transactions for the entire month of September, and I show no refunds whatsoever, to date. Also, I am not showing any folios with your name, Amy, for the month of September as well. Obviously a little confusion there. Nevertheless, have a great rest of your day. By the way, the last report of ANY bedbugs at our hotel was in 2018.

6/10 Cukup Baik

Elaine

Tidak Disukai: Kondisi & fasilitas properti
Basic room, needs updating
Room was very dark, furnishings need to be updated. Location fine, stores and restaurants nearby, convenient to highway. No breakfast.
Menginap 1 malam pada bulan Agustus 2021
Tanggapan dari Team ABVI pada tanggal 11 Sep 2021
Dear Elaine, Thank you for your feedback and fair rating. Also, thank you for staying with us ! We appreciate your patronage. See you soon!