Dear Kelly, We are sincerely grateful for your high rating and for sharing your thoughts about your recent stay. We are pleased to know from your rating that you had a great overall experience. However, we apologize for any inconveniences you encountered and appreciate you bringing them to our attention. Please know that we take your comments to heart. It is our goal to improve continually, and we hope you will consider staying with us again in the future. We would love the opportunity to provide you with a flawless stay from start to finish.Sincerely,Hotel Management

Dear Richard, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address them adequately.Sincerely,Hotel Management

Dear Kimberly, We apologize for the inconvenience you experienced during your stay. It's disheartening to hear about the billing discrepancy and your challenges with the staff. This falls short of our service standards, and we're committed to addressing these issues promptly. We understand your frustration with the room conditions, and we're actively working to improve our facilities. Unfortunately, financial inquiries on reservations made through a third party, a prepaid booking site, must be made through them, and we suggest you contact them. However, if further assistance is needed, please feel free to reach out to us. Thank you for bringing this to our attention, and we hope to have the opportunity to regain your trust in the future.Sincerely,Hotel Management

Dear ROBERT, Thank you for choosing us. We appreciate your feedback and are glad you found the accommodations clean. We understand the importance of a comfortable stay, and we apologize for any inconvenience you experienced with the bed. Your input is valuable, and we'll consider it as we continually work to enhance our guests' experiences. If your future travels bring you back to the area, we hope to provide you an even more comfortable stay. Sincerely,Hotel Management

Dear Alfredo, Thank you for staying with us and sharing your candid review. Please accept our sincere apologies for any discomfort you experienced, and we regret that our accommodations fell short of your expectations. We always want our guests to have a relaxing stay and will review our mattress quality. Additionally, we apologize for any noise disturbances from neighboring guests and even more so for failing to resolve this while you were with us. We strive to provide a peaceful environment for all our guests and will work on ways to minimize such disruptions in the future. Thanks again for the valuable feedback; we hope to welcome you back soon for a much-improved stay.Sincerely,Hotel Management

Dear Paul, It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide.Sincerely,Hotel Management

Dear Matthew, Thank you for staying with us and reviewing your experience. Our priority is to provide a comfortable stay for our guests; therefore, we apologize that this was not your experience. Our front desk is available around the clock to address issues such as this, and we would have been happy to provide you with another room upon request or do whatever we can to make your stay as comfortable as possible. We will follow up with our concerned team to ensure we prepare each room for our guests flawlessly. Thank you once more for choosing us; we appreciate your business.Sincerely,Hotel Management

Dear Guest, Thank you for your feedback. The room conditions you describe are unacceptable and not representative of our quality standards. We have also noted your concern regarding the noise issue and the bed. We are meeting with staff members to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. We invite you to come back, validate the changes we will implement, and experience the stay you expect and deserve. Thank you!Sincerely,Hotel Management

Dear Guest, Thank you for evaluating your stay. Please accept our apologies for not meeting your expectations. We strive to provide wonderful hospitality to all our guests; therefore, we truly regret that this was not your experience. Your feedback has been shared with our team to ensure similar issues are not made in the future. We assure you we are working hard to improve, and we would be honored to have you stay with us again.Sincerely,Hotel Management

Dear Danny, Thank you for staying at Extended Stay America. It is always great to read how pleased our guests are with their accommodations. We strive to provide comfortable bedding, clean and quiet rooms, and many valued amenities. Our housekeeping team is passionate about what they do, and we will enjoy sharing your feedback with them. Thank you again, and we look forward to seeing you soon.Sincerely,Hotel Management

Wow! What an outstanding rating! We can't tell you how happy it makes us to see that you enjoyed such a wonderful stay, William! Thank you so much for choosing WoodSpring Suites!

Thank you for taking the time to share your feedback. We are disheartened to see that you did not experience the high-level of service that we are known for and that many of our guests love, Jennifer. Your comments have been shared with our entire staff to ensure our focus remains on exceptional service. We hope you will reconsider and stay with us again so that we can provide you with the type of service that makes you appreciate staying with us.

Thank you for taking the the time to review your stay with us, Richard. We sincerely apologize that this was your experience as we always work hard to create a wonderful stay. We will make sure that we address these concerns with management for proper action and resolve.

We apologize that you did not enjoy your stay with us, Charles. Our team strives to provide our guests with excellent stays, and we are disappointed this was not the case for you. Thank you for being our guest and we wish you all the best in your travels.

Hello Missy. Thank you for highlighting the areas that deserve our attention and need improvement. We hate to see that this was not the exceptional experience that we intended for you, and would love to welcome you back so that we can show you the wonderful experience you can have at WoodSpring Suites.

We appreciate your honest feedback and highlighting these concerning issues, Mary. As a standard, we will communicate your concerns to the proper channels so that they are addressed and fixed for all our future guests. We appreciate the opportunity to host you and we hope you enjoy your future travels.

Thank you for taking the time to share your feedback. We are disheartened to see that you did not experience the high-level of service that we are known for and that many of our guests love. Your comments have been shared with our entire staff to ensure our focus remains on exceptional service. We hope you will reconsider and stay with us again so that we can provide you with the type of service that makes you appreciate staying with us.

Thank you for taking the time to review your recent stay at our hotel, Olena. I'm sorry we didn't get your recommendation and wish that our accommodations had better met your needs during this stay.

Thank you for taking the time to review your stay. We are saddened to see that we failed to exceed your expectations, Dale. Thank you for giving us an opportunity to host you. We wish you all the best in your future travels.

Thank you for taking the time to rate your stay with us, Brittinie. We hope that you enjoyed your time with us and would love to show you an even better experience the next time your travels bring you this way.

Thank you for taking the time to rate and review your time with us, David. We sincerely apologize that your experience the high level of service that we are known for. Our team works hard to create an environment that feels like home, and we are so disappointed that this is not what you received. We will make sure that we work with our teams to revisit are standards and training to ensure that this does not happen to any of our future guests. Thank you for allowing us to host you and we wish you all the best in your future travels.

Hello Shaniece. Thank you for taking the time to rate your stay with us. We apologize that you did not enjoy our accommodations. We would love another chance to show you a much better experience the next time your travels bring you this way.

Thank you so much for the great rating. We are happy to see that you enjoyed your overall time with us, but apologize for the issues that you had with other guests. We work hard to make sure each guest feels at home and we are so sorry that we fell short in this area. We are always looking for ways to improve and will make sure that we use your feedback to help us do just that. We wish you all the best in your future travels.

We are so sorry that your review rating does not reflect the exceptional experience that we intended for you, Danyelle. We will address these concerns with the team at the property directly to avoid these issues for any of our future guests. Thank you for giving us a chance and we wish you all the best in your future lodging experiences.

Thank you for taking the time to review and rate your stay with us, Brandi. We hate to see the lower rating and are so sorry for any issues that you had wile with us. We are always looking for ways to improve and will use your feedback to help us do just.