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Reviews of Holiday Inn Express & Suites Orlando East - UCF Area, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites Orlando East - UCF Area, an IHG Hotel
12250 East Colonial Dr, Orlando, FL

Reviews

9.0

Wonderful

Rating 10 - Excellent. 652 out of 1000 reviews" "
Rating 8 - Good. 226 out of 1000 reviews" "
Rating 6 - Okay. 68 out of 1000 reviews" "
Rating 4 - Poor. 23 out of 1000 reviews" "
Rating 2 - Terrible. 31 out of 1000 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Marta

Liked: Cleanliness, staff & service, property conditions & facilities
We are enjoying our stay, friendly staff and convienent location , restaurants to choose, shopping supermarket . Great location
Stayed 1 night in May 2024

10/10 Excellent

Rene

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room. Friendly staff.
Stayed 2 nights in May 2024

10/10 Excellent

MICHAEL

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant check in
Stayed 1 night in May 2024
Response from stuart on 8 May 2024
Dear MichaelThank you for completing the survey regarding your recent stay here at the Holiday Inn Express & Suites Orlando East UCF. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Lakyshia, Auburndale

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quietness.
Stayed 1 night in May 2024
Response from stuart on 8 May 2024
Dear LakyshiaThank you for completing the survey regarding your recent stay here at the Holiday Inn Express & Suites Orlando East UCF. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

6/10 Okay

Leo

Stayed 1 night in Apr 2024
Response from stuart on 7 May 2024
Dear LeoThank you for completing the survey regarding your recent stay here at the Holiday Inn Express & Suites Orlando East UCF. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Very quiet and safe
Stayed 2 nights in Mar 2024
Response from stuart on 30 Apr 2024
Dear MaryThank you for completing the survey regarding your recent stay here at the Holiday Inn Express & Suites Orlando East UCF. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Datude

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The process was easy
Stayed 1 night in Apr 2024
Response from stuart on 22 Apr 2024
Dear DatudeThank you for completing the survey regarding your recent stay here at the Holiday Inn Express & Suites Orlando East UCF. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Jaime

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Great staff. Would definitely recommend it
Stayed 1 night in Apr 2024
Response from stuart on 15 Apr 2024
Dear JaimeThank you for completing the survey regarding your recent stay here at the Holiday Inn Express & Suites Orlando East UCF. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

Tabra

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from stuart on 1 Apr 2024
Dear TabraThank you for completing the survey regarding your recent stay here at the Holiday Inn Express & Suites Orlando East UCF. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Alexandru

Stayed 1 night in Mar 2024
Response from stuart on 17 Apr 2024
Dear AlexandruThank you for completing the survey regarding your recent stay here at the Holiday Inn Express & Suites Orlando East UCF. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Melody

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was a quick drive from the Orlando airport. The staff was nice and friendly, and the room itself was spacious and clean. We also enjoyed the breakfast buffet.
Stayed 1 night in Jan 2024
Response from stuart on 25 Mar 2024
Dear MelodyThank you for completing the survey regarding your recent stay here at the Holiday Inn Express & Suites Orlando East UCF. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Jerilyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from stuart on 19 Mar 2024
Dear JerilynThank you for completing the survey regarding your recent stay here at the Holiday Inn Express & Suites Orlando East UCF. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

lanelle

Liked: Cleanliness, staff & service, property conditions & facilities
Very close to UCF
Stayed 1 night in Mar 2024
Response from stuart on 18 Mar 2024
Dear LanelleThank you for completing the survey regarding your recent stay here at the Holiday Inn Express & Suites Orlando East UCF. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

4/10 Poor

Heather

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Not worth the price. Our bathroom had mold on the bottom of the wall.
Stayed 1 night in Mar 2024
Response from stuart on 18 Mar 2024
Dear HeatherI greatly appreciate you taking time to share your dissatisfaction with your recent stay.We want all our guests to have the best stay possible, where everything is in perfect order. I am very displeased that was not the case during your stay. You can be confident that we are working hard to ensure each visit is a comfortable and enjoyable experience for each of our value Guests.Again, thank you for making the effort to share your thoughts. We value you as a guest, and want you know that your concerns are our concerns! Please stay with us again soon, so that we can demonstrate our commitment to your comfort.

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed only one night it was ok and breakfast was good.
Stayed 1 night in Mar 2024
Response from Stuart on 1 Apr 2024
Dear JohnThank you for completing the survey regarding your recent stay here at the Holiday Inn Express & Suites Orlando East UCF. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Terry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
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Stayed 1 night in Mar 2024
Response from stuart on 18 Mar 2024
Dear terryThank you for completing the survey regarding your recent stay here at the Holiday Inn Express & Suites Orlando East UCF. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

2/10 Terrible

Yomayra

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
No parking. There are 91 rooms and 83 parking spaces, the overflow is accross a 8 lane street, or park incorrectly on the lot where u can possibly get hit by anouther car.
Stayed 2 nights in Mar 2024
Response from stuart on 11 Mar 2024
Dear YomayraI greatly appreciate you taking time to share your dissatisfaction with your recent stay.We want all our guests to have the best stay possible, where everything is in perfect order. I am very displeased that was not the case during your stay. You can be confident that we are working hard to ensure each visit is a comfortable and enjoyable experience for each of our value Guests.Again, thank you for making the effort to share your thoughts. We value you as a guest, and want you know that your concerns are our concerns! Please stay with us again soon, so that we can demonstrate our commitment to your comfort.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Very satisfied
Stayed 1 night in Mar 2024
Response from Stuart on 11 Mar 2024
Dear RobertThank you for completing the survey regarding your recent stay here at the Holiday Inn Express & Suites Orlando East UCF. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

Anita

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its location was convenient for the purpose of us staying there.
Stayed 1 night in Feb 2024
Response from stuart on 28 Feb 2024
Dear AnitaThank you for completing the survey regarding your recent stay here at the Holiday Inn Express & Suites Orlando East UCF. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Ashley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
close to food spots and lots of shopping centers. very friendly staff and clean room
Stayed 1 night in Feb 2024
Response from stuart on 27 Feb 2024
Dear AshleyThank you for completing the survey regarding your recent stay here at the Holiday Inn Express & Suites Orlando East UCF. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Anthony

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Feb 2024
Response from stuart on 24 Feb 2024
Dear AnthonyThank you for completing the survey regarding your recent stay here at the Holiday Inn Express & Suites Orlando East UCF. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

6/10 Okay

shelley

Liked: Staff & service
Disliked: Property conditions & facilities
Cleanliness is an issue here there was even dirty pillowcases on our bed. Only for a one night stay so it wasn't enough for me to go complain but definitely cleanliness needs to be worked in
Stayed 1 night in Feb 2024
Response from stuart on 24 Feb 2024
Dear ShelleyI greatly appreciate you taking time to share your dissatisfaction with your recent stay.We want all our guests to have the best stay possible, where everything is in perfect order. I am very displeased that was not the case during your stay. You can be confident that we are working hard to ensure each visit is a comfortable and enjoyable experience for each of our value Guests.Again, thank you for making the effort to share your thoughts. We value you as a guest, and want you know that your concerns are our concerns! Please stay with us again soon, so that we can demonstrate our commitment to your comfort.

8/10 Good

Laura

Travelled with family
Comfortable beds. Mold on shower.
Stayed 1 night in Feb 2024
Response from stuart on 20 Feb 2024
Dear LauraThank you for completing the survey regarding your recent stay here at the Holiday Inn Express & Suites Orlando East UCF. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

Diane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Was a nice day, but very loud could’ve been a little less noisy
Stayed 2 nights in Feb 2024
Response from Stuart on 20 Feb 2024
Dear DianeThank you for completing the survey regarding your recent stay here at the Holiday Inn Express & Suites Orlando East UCF. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

2/10 Terrible

Valerie

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The worst experience I've ever had at a hotel. I arrived at night on 2/9 & was given room 302. As I was putting my things away I slipped and almost fell. I noticed there was water on the floor between the closet area & fridge. When I looked at the closet area that is when I noticed a huge puddle of water. I saw the water marks on the wall & when I realized there was a huge hole in the ceiling, completely exposed. I called the front desk and Heather who checked me in told me they were fully booked for the weekend & that she wouldn't be able to assist me because there was no manager until 2/12. How could there be no manager all weekend, not even an on-call one? I had nowhere else to stay, so I had no other choice but to stay in the room. We used several towels throughout the weekend as the water kept leaking. There was never an offer for someone to come mop or cover the ceiling. These are health risks & I cannot fathom how such a room was given to a guest & IHG member. I had to call for 3 days before reaching a manager, Tony. I told him the day prior I spoke with Jose who said he'd give me a full refund. Tony said the best he could do was give me a discounted rate per night and 500 pts, which is nothing. He marked the case solved so not even Expedia could help. This is not IHG's mission and I am extremely disappointed by this experience & how management handled it. I should not pay a single cent for such a room or service. I will never stay here again or recommend
Stayed 3 nights in Feb 2024
Response from stuart on 18 Feb 2024
Dear ValerieI greatly appreciate you taking time to share your dissatisfaction with your recent stay.We want all our guests to have the best stay possible, where everything is in perfect order. I am very displeased that was not the case during your stay. You can be confident that we are working hard to ensure each visit is a comfortable and enjoyable experience for each of our value Guests.Again, thank you for making the effort to share your thoughts. We value you as a guest, and want you know that your concerns are our concerns! Please stay with us again soon, so that we can demonstrate our commitment to your comfort.

6/10 Okay

Samantha

Liked: Cleanliness, staff & service
Stayed 4 nights in Feb 2024
Response from stuart on 18 Feb 2024
Dear SamanthaI greatly appreciate you taking time to share your dissatisfaction with your recent stay.We want all our guests to have the best stay possible, where everything is in perfect order. I am very displeased that was not the case during your stay. You can be confident that we are working hard to ensure each visit is a comfortable and enjoyable experience for each of our value Guests.Again, thank you for making the effort to share your thoughts. We value you as a guest, and want you know that your concerns are our concerns! Please stay with us again soon, so that we can demonstrate our commitment to your comfort.

8/10 Good

Barbara

Only one elevator, not good. Waited a lot!
Stayed 1 night in Feb 2024
Response from stuart on 10 Feb 2024
Dear BarbaraThank you for completing the survey regarding your recent stay here at the Holiday Inn Express & Suites Orlando East UCF. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

6/10 Okay

Ed

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good, clean property, but the size of the room was cramped for being listed as a suite with 2 Queens Sofa Bed...not much walking room.
Response from stuart on 10 Feb 2024
Dear EdThank you for completing the survey regarding your recent stay here at the Holiday Inn Express & Suites Orlando East UCF. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Sadia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great!
Stayed 1 night in Feb 2024
Response from stuart on 10 Feb 2024
Dear SadiaThank you for completing the survey regarding your recent stay here at the Holiday Inn Express & Suites Orlando East UCF. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

4/10 Poor

Lana

Travelled with group
Liked: Cleanliness
The property itself is nice. I reserved for two bedroom and ended up getting a one bed and a pullout couch on the day. We were supposed to check out someone in the staff opened our door and stood in the doorway while we were sleeping and said that they thought we were already checked out, there was not enough parking and the light switches were set up weird . other than that, the property is in a great location.
Stayed 2 nights in Feb 2024
Response from stuart on 10 Feb 2024
Dear LanaI really appreciate your taking the time to let us know of your disappointment in not having the exact type of room you wished when you visited us. I am very sorry for the inconvenience.I know it is important to have a room which meets your specific needs, and I know that is an unpleasant experience to have to settle for less than you want. You can be confident that we will follow- up on your concerns so that others are not disappointed as you were.Again, thank you for making the effort to share your thoughts. We value you as a guest, and I do want you to know that your concerns are our concerns! Please stay with us again soon so that we can demonstrate our commitment to your comfort.

10/10 Excellent

Josue

Travelled with family, Travelled with family and small children
Great location
Stayed 1 night in Feb 2024
Response from stuart on 10 Feb 2024
Dear JosueThank you for completing the survey regarding your recent stay here at the Holiday Inn Express & Suites Orlando East UCF. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

David

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was only a few minutes drive to our destination
Stayed 2 nights in Jan 2024
Response from stuart on 10 Feb 2024
Dear DavidThank you for completing the survey regarding your recent stay here at the Holiday Inn Express & Suites Orlando East UCF. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Roxana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located close to UCF campus
Stayed 1 night in Feb 2024
Response from stuart on 10 Feb 2024
Dear RoxanaThank you for completing the survey regarding your recent stay here at the Holiday Inn Express & Suites Orlando East UCF. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Shakeita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from stuart on 10 Feb 2024
Dear ShakeitaThank you for completing the survey regarding your recent stay here at the Holiday Inn Express & Suites Orlando East UCF. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

Lydia

Travelled with partner
Liked: Amenities, property conditions & facilities
The area is nice. Close to shopping centers and restaurants but I disliked the odor of the bed sheets. They smelled like they had already been used.
Stayed 1 night in Jan 2024
Response from stuart on 10 Feb 2024
Dear LydiaThank you for completing the survey regarding your recent stay here at the Holiday Inn Express & Suites Orlando East UCF. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Darlton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location to race track
Stayed 2 nights in Jan 2024
Response from stuart on 30 Jan 2024
Dear DarltonThank you for completing the survey regarding your recent stay here at the Holiday Inn Express & Suites Orlando East UCF. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

irving

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
My room, had smelt like cigar smoker but others than that it was okay. Just need a night to stay so the smell was okay for sleeping there.
Stayed 2 nights in Jan 2024
Response from stuart on 29 Jan 2024
Dear IrvingThank you for completing the survey regarding your recent stay here at the Holiday Inn Express & Suites Orlando East UCF. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Beth

Liked: Staff & service, property conditions & facilities
There was some gunk on the tv guide laminated paper. Yuck !
Stayed 1 night in Jan 2024
Response from stuart on 21 Jan 2024
Dear BethThank you for completing the survey regarding your recent stay here at the Holiday Inn Express & Suites Orlando East UCF. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

milagros

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is very clean and bed super comfortable, the breakfast is healthy. I like this hotel I recommend
Stayed 2 nights in Jan 2024
Response from stuart on 18 Jan 2024
Dear MilagrosThank you for completing the survey regarding your recent stay here at the Holiday Inn Express & Suites Orlando East UCF. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Rosa

Stayed 1 night in Jan 2024
Response from stuart on 17 Jan 2024
Dear RosaThank you for completing the survey regarding your recent stay here at the Holiday Inn Express & Suites Orlando East UCF. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

4/10 Poor

Verified traveller

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from stuart on 12 Jan 2024
Dear Valued GuestThank you for completing the survey regarding your recent stay here at the Holiday Inn Express & Suites Orlando East UCF. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

EDGAR

Stayed 1 night in Jan 2024
Response from stuart on 17 Jan 2024
Dear EdgarThank you for completing the survey regarding your recent stay here at the Holiday Inn Express & Suites Orlando East UCF. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

2/10 Terrible

Jason

Business traveller
Disliked: Staff & service
No parking
Not adequate parking. Beware
Stayed 1 night in Jan 2024
Response from stuart on 11 Jan 2024
Dear JasonI greatly appreciate you taking time to share your dissatisfaction with your recent stay.We want all our guests to have the best stay possible, where everything is in perfect order. I am very displeased that was not the case during your stay. You can be confident that we are working hard to ensure each visit is a comfortable and enjoyable experience for each of our value Guests.Again, thank you for making the effort to share your thoughts. We value you as a guest, and want you know that your concerns are our concerns! Please stay with us again soon, so that we can demonstrate our commitment to your comfort.

4/10 Poor

Cynthia

Travelled with family
Disliked: Staff & service, property conditions & facilities
We were not given the room that we had booked with Expedia. We booked and payed for 2 queen beds and a pull out sofa. Instead we were given a king and sofa and then provided a rollaway bed. The king and sofa were not comfortable. A bad experience overall
Stayed 1 night in Jan 2024
Response from Stuart on 11 Jan 2024
Dear CynthiaI greatly appreciate you taking time to share your dissatisfaction with your recent stay.We want all our guests to have the best stay possible, where everything is in perfect order. I am very displeased that was not the case during your stay. You can be confident that we are working hard to ensure each visit is a comfortable and enjoyable experience for each of our value Guests.Again, thank you for making the effort to share your thoughts. We value you as a guest, and want you know that your concerns are our concerns! Please stay with us again soon, so that we can demonstrate our commitment to your comfort.

8/10 Good

Narayanan, Tallahassee

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from stuart on 4 Jan 2024
Dear NarayananThank you for completing the survey regarding your recent stay here at the Holiday Inn Express & Suites Orlando East UCF. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

2/10 Terrible

Angie

Travelled with family
Disliked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023
Response from stuart on 29 Dec 2023
Dear AngieI greatly appreciate you taking time to share your dissatisfaction with your recent stay.We want all our guests to have the best stay possible, where everything is in perfect order. I am very displeased that was not the case during your stay. You can be confident that we are working hard to ensure each visit is a comfortable and enjoyable experience for each of our value Guests.Again, thank you for making the effort to share your thoughts. We value you as a guest, and want you know that your concerns are our concerns! Please stay with us again soon, so that we can demonstrate our commitment to your comfort.

6/10 Okay

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
The room and hotel were clean and nice. No issues there but the bed was so uncomfortable. I didn’t sleep well and woke up with knots in my back. If the bed would have been better it would have been a great hotel
Stayed 1 night in Dec 2023
Response from stuart on 25 Dec 2023
Dear DanelleThank you for completing the survey regarding your recent stay here at the Holiday Inn Express & Suites Orlando East UCF. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Jeanine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from stuart on 10 Feb 2024
Dear JeanineThank you for completing the survey regarding your recent stay here at the Holiday Inn Express & Suites Orlando East UCF. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Mary Ann

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Responsive Staff
The first night, the fan in the AC unit squealed when it came to a stop. The next morning, I advised the front desk (not expecting much of a response) but when I returned to the room early that evening, it had been fixed. All the staff were friendly, attentive, and efficient.
Stayed 3 nights in Dec 2023
Response from stuart on 19 Dec 2023
Dear Mary AnnThank you for completing the survey regarding your recent stay here at the Holiday Inn Express & Suites Orlando East UCF. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Bradley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from stuart on 19 Dec 2023
Dear BradleyThank you for completing the survey regarding your recent stay here at the Holiday Inn Express & Suites Orlando East UCF. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.