10/10 Sangat Bagus
Ahlleycha
Bepergian bersama keluarga dan anak
16 Jun 2024
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Demetria, the housekeeping manager is literally the best. She is so friendly, accommodating, and helpful! My family and I were trying to bring stuff in through the side door after checking in and didn’t have a cart. I was struggling so bad because my ankle gave out and I could barely walk on it. She was walking down the hall and saw us struggling and jumped into action to assist us immediately. She even helped us get the stuff inside. I have never seen such service at any hotel. Not even at the 6 star hotel I stayed in at Dubai! I travel a lot and have stayed at many hotels and I can say this with great confidence. I hope she is appreciated here! The hotel is modern, cute common areas, super convenient to lots of shops and eateries. The front desk staff and even random staff in the hallway were all pleasant, even the people communicating on the phone and via chat. This is a very solid staff and hotel. I would recommend it and would stay again. My only feedback is concerning housekeeping in the rooms. We are a Black family with locs but found straight hair on various items, including the pillows and in the bathroom. If this is from housekeepers, they need to be wearing hair nets when cleaning rooms!! It’s even more alarming if this was from a previous guest because that means cleaning is lacking. I also think the shower floor looks a bit rough and not cleaned as thoroughly as it could have been. The bathroom looks nice and adds to beauty of the room, PLEASE KEEP IT UP!
Ahlleycha
Menginap 2 malam pada bulan Juni 2024