"Our recent stay at Cape Sands Inn was disappointing. We requested a room with a patio and were told none were available, yet it was clearly off season, most rooms appeared empty, and there were barely any cars in the parking lot. It did not seem accurate or accommodating.
Customer service was poor. The staff member assisting me was texting on his phone during check-in and kept looking at his screen instead of giving proper attention. It felt rude and unprofessional.
The towels in the bathroom looked clean at first because they were folded neatly, but once opened there were old stains on them. That raised concerns about cleanliness.
The hotel amenities listed kids games and activities, but there were none available besides the pool and hot tub. There were also no lifeguards present, which is important information for families with children. Pool and hot tub was okay. No snacks in the vending machine and barely any drinks in there.
Overall, the experience did not match what was advertised. I would not recommend staying here."
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