"Paid for an upgraded suite only to be told at check in - the room had never been cleaned and we were downgraded to a small room with only 2 beds for 3 adults. At first, we were offered a room with one king bed, so at least grateful for the second option. We were still charged the upgraded price and told to speak with a manager in the morning. Upon arrival to our room, our door clearly had evidence of being tampered with as shown in picture. Only to enter and find No blankets and some weird stains around the bed that left an uneasy feeling. But. The bed was comfortable and the shower was great!
It was an interesting evening with no support from the staff. And good luck finding a manager. Or any staff of authority. The breakfast was great if you wanted a cup of black coffee or biscuits, eggs and cereal. Wait. There were pancakes but they ran out of syrup and offered peanut butter or yogurt as an alternative. The lady tending the breakfast was really cool and definitely deserved some tips from the cast of characters she tried her best to accommodate despite her limited resources. The cast of characters you meet in the elevator and over breakfast, will likely end up a scene for a Netflix series. So looking forward to that. Highlight… Wally’s is across the street, and managed to turn our morning around! Consider this place an adventure, just bring yourself, some blankets and the courage to brace the night. Also.. still never found a manager and told we could call later… perhaps"