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Ulasan untuk favehotel Palembang

3 out of 5
favehotel Palembang
JL. Basuki Rahmat No.1681, Palembang, South Sumatra

Ulasan

7,4

Bagus

Penilaian 10 - Sangat Bagus. 10 dari 48 ulasan" "
Penilaian 8 - Bagus. 22 dari 48 ulasan" "
Penilaian 6 - Cukup Baik. 9 dari 48 ulasan" "
Penilaian 4 - Buruk. 2 dari 48 ulasan" "
Penilaian 2 - Sangat Buruk. 5 dari 48 ulasan" "

7,4/10

Kebersihan

7,6/10

Staf & layanan

5,6/10

Fasilitas

7,6/10

Kondisi & fasilitas properti

Ulasan

6/10 Cukup Baik

Erika

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Tdk bagus. Lampu kamar mati. Ganti handuk 170 rb. Krn ada noda sedikit.
Menginap 1 malam pada bulan Desember 2018
Tanggapan dari Manager pada tanggal 29 Des 2018
Dear Mrs.Erika, Warmest greetings from favehotel Palembang! We do apologized for the inconvenienced you might feel during your stay. We already evaluate our team to ensure the same thing would not happen in the future. Please let me know if you had another visit to favehotel Palembang.

8/10 Bagus

Traveler terverifikasi

Disukai: Staf & layanan, kondisi & fasilitas properti
Tidak Disukai: Kenyamanan kamar
AC kamar panas, & kebersihan lorong diperhatikan
Menginap 1 malam pada bulan Juli 2018
Tanggapan dari Management pada tanggal 4 Sep 2018
Terimakasih atas ulasan anda, kami memohon maaf yang sebesar-besarnya atas ketidaknyamanan anda selama menginap bersama kami. Kami telah melakukan evaluasi pada kamar tempat anda menginap bersama team Engineering dan Housekeeping. Kami berharap hal ini tidak akan terjadi lagi dimasa yang akan datang. Saran anda sangat membantu kami untuk perbaikan pelayanan dan fasilitas untuk kedepannya. Kami nantikan kedatangan anda kembali ke favehotel Palembang. Terimakasih

2/10 Sangat Buruk

Rifky

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Need improvement
Checkin lamaaaa bgt.. Pintu otomatis nutup keras bgt.. Bekas piring kotor dibiarkan lama depan kamar.. Ada pengerjaan finishing kamar tdk diinfo diawal sehingga sangat mengganggu (berisik).. Ketidak nyamanan tanpa kompensasi apapun.. Komplain tdk terhandle dengan baik.
Menginap 1 malam pada bulan Juni 2018
Tanggapan dari Rahmat H - Front Office Supervisor pada tanggal 19 Des 2018
Dear Mr. Rifky, Salam hangat dari favehotel Palembang... Mohon maaf atas ketidaknyamanan anda, mengenai pengalaman anda terhadap pelayanan yang kurang memuaskan telah kami teruskan ke tim terkait untuk dievaluasi agar serupa tak terjadi lagi. Kami memohon maaf dan berharap anda tetap dapat kembali bersama kami di favehotel Palembang.

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Icang
bersih nyaman makanan enak dan oke bingits.......................................
Menginap 2 malam pada bulan Mei 2018
Tanggapan dari Rahmat H - Front Office Supervisor pada tanggal 19 Des 2018
Dear Mr/Mrs, Salam hangat dari favehotel Palembang... Terima kasih telah memilih kami serta meluangkan waktu untuk memberikan ulasan anda bagi favehotel Palembang. Kami sangat senang mengetahui anda nyaman selama menginap bersama kami dan puas terhadap pelayanan kami. Kami nantikan kedatangan anda selanjutnya di favehotel Palembang.

8/10 Bagus

Khairul

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Tanggapan dari Rahmat H - Front Office Supervisor pada tanggal 19 Des 2018
Dear Mr. Khairul, Warmest greetings from favehotel Palembang! Thank you for the four stars! We are very happy to hear that you had a pleasant experience with us. We look forward to welcoming you soon at favehotel Palembang in the future.

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Nice Services
Nice service, competitive cost, well placed, overall good
Menginap 1 malam pada bulan Mei 2017
Tanggapan dari Iza - Reservation Supervisor pada tanggal 17 Jun 2017
Dear Our Valuable Guest, Thank you for choosing us! We are very happy to hear that you had a plesant experince while staying with us. We look forward to welcoming you soon to favehotel Palembang in the future.

8/10 Bagus

Ihda, Magelang

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Hotel Dekat PT PLN (Persero) KITSBS
Hotel ini bagus, ada kolam renangnya, tempatnya strategis, mudah transportasi kemana mana, letaknya dekat dengan pusat kota, 5 menit menuju PT PLN (Persero) KITSBS
Tanggapan dari Aidhil-Hotel Manager pada tanggal 23 Mei 2017
Dear Ms. Ihda, Warmest greetings from favehotel Palembang! Thank you for staying with us, we are very glad if we could welcoming you again to favehotel Palembang in the future. Live our life always be fun, fresh and friendly. Aidhil-Hotel Manager

2/10 Sangat Buruk

Traveler terverifikasi

Disukai: Staf & layanan
Tidak Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
sangat mengecewakan
saya dikamar 727 (non smoking). Ketika masuk kamar bau rokok menyengat dan ada sepatu ketinggalan punya tamu sebelumnya yg tidak diambil, waktu check out sekitar 15 menit hanya untuk menunggu petugas house keeping memeriksa kamar saya
Dear Tamu yang terhormat, Kami mohon maaf untuk ketidaknyamanan yang anda alami. Kami akan memastikan kamar no smoking kami terbebas dari bau rokok, kami berusaha sebaik mungkin untuk mempercepat waktu pengecekan kamar pada waktu check-out agar kejadian serupa tidak terulang lagi. Aidhil-Hotel Manager

6/10 Cukup Baik

Traveler terverifikasi

Tidak Disukai: Kondisi & fasilitas properti
Dear Our Valuable Guest, Thank you for the three stars. Please let us know if there is something we could do to improve our service. Aidhil-Hotel Manager

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti

10/10 Sangat Bagus

joisye

tempatnya strategis
Para staff baik dlm penjemputan smpe ke reception nya Ramah semua Sarapannya dah oke cm ditingkatkan lg rasa dan banyakin makanan khas palembangnya.

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Hotel budged dgn layanan prima
Kamar bersih, pelayanan ramah, keluhan cpt direspon, sarapan enak dan banyak pilihan. Harga sesuai budged

8/10 Bagus

WAHYUDDIN, Bandung

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Favehotel... Recommended budget hotel
Cukup nyenyak.... ;P

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Sangat memuaskan
Sangat memuaskan karena pelayanannya yg cepat dan ramah

8/10 Bagus

Novian, Muara Enim.

Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Semalam di hotel Favehotel yg menyenangkan.
Hotel secara keseluruhan bagus, bersih dan nyaman. Hanya sayang jadwal penutupan kolam renang kecepetan (belum jam 6 sore sudah tutup)

8/10 Bagus

Charles, Ottawa

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
About 25 minute walk to Demang LRT station. Nothing to see or do nearby. A little bit loud with the street noise and music playing in the hallways night and day. Decent swimming pool. Great choices at big breakfast buffet.
Menginap 2 malam pada bulan Maret 2020

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Nice stay, nice facilities, good price...
Flight arrived early, I was lucky the staff allowed early check-in, but got me smoking room instead of non-smoking as requested... But that's OK with me... Room was spacious, look similar to pictures... Breakfast choices was quite limited, not many dishes... Already thinking of returning even before checkout....
Menginap 3 malam pada bulan Maret 2020

8/10 Bagus

Traveler terverifikasi

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan September 2019

6/10 Cukup Baik

Traveler terverifikasi

Traveler bisnis
bad experience this time booking with Expedia since the booking was done for Superior room but ended up with Standard room. I had to pay extra money for upgrading it to Superior room. Why this incident happened!!!!!!!!!
Menginap 3 malam pada bulan Agustus 2019

8/10 Bagus

Nandprasad

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Comfortable hotel
Good overall
Menginap 2 malam pada bulan Juli 2019

8/10 Bagus

Irvan

Disukai: Staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Service, WiFi, Breakfast dan Comfort memuaskan. Tetapi Cleanliness sekalipun bersih tetapi di temukan 3 kecoa kecil dekat ceret berlarian saat bermaksud mau menyajikan minuman.
Menginap 2 malam pada bulan Juli 2019

8/10 Bagus

Traveler terverifikasi

Bepergian bersama keluarga dan anak
Disukai: Staf & layanan
Tidak Disukai: Fasilitas
I love that you get 2 pillows per person, or 4 pillows per room, not to mention the 2 small pink pillows, so for you who needs a body pillow (guling) to sleep, you will be happy. The shower towels had a strong bad smell, all of them, and they were not clean white and fluffy, but rather worn out, dark stains, and with strong unpleasant odor (kaya bau apek tapi bukan). However I knew they've been laundry because they were no hair or dirt. Breakfast was good, had more than enough options for their price point. The room air condition was strong and easy to control. The room design was modern, you can tell it is one of the newer Hotel. The rooms look clean with minimalist furniture. The shower was also clean and minimalist with strong water flow and no odor, good job Favehotel. The built-in hairdryer was very handy. Drinking water, coffee, tea, mugs and water cooker was provided free. The pay minibar snack served peanuts, chips, and chocolate with good prices. In room dining was also available, just do not expect gourmet or street flavors. 24 Hours staff support. At one night, maybe around 10 pm, my daughter vomit on the bed, to my surprise they had staff to change the bed sheets in 15 minutes, WOW!!. Great job Favehotel. At the price they offer, which is a good deal, you want to stay here again, who doesn't like a good deal, however, if Favehotel replace their towels to new clean whites towels with no odor, then it would be my number 1 choice in Palembang.
Menginap 3 malam pada bulan Juli 2019
Tanggapan dari Rahmat - Front Office Supervisor pada tanggal 21 Jul 2019
Dear Anonymous, Warmest greetings from favehotel Palembang! Thank you for the review! We are very happy to hear that you had a pleasant experience with us. We do apologized for the inconvenienced you might feel during your stay. We already evaluate to ensure the same thing would not happen in the future. Please let me know if you had another visit to favehotel Palembang.

4/10 Buruk

Traveler terverifikasi

Traveler bisnis
Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
シャワールーム内が生乾きの洗濯物の臭いが漂っていた。 臭いの元は、バスタオルでした。 インドネシア人は気づかない（雨季中は殆どのインドネシア人が発している臭い）が海外からの旅行者には、かなり鼻につく臭いです。
Menginap 1 malam pada bulan Mei 2019
Tanggapan dari Rahmat - Front Office Spv pada tanggal 23 Mei 2019
Dear Anonymous, Warmest greetings from favehotel Palembang! We do apologized for the inconvenienced you might feel during your stay. We hope to ensure the same thing would not happen in the future. Please let me know if you had another visit to favehotel Palembang.

8/10 Bagus

Arief

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
generally OK
Menginap 1 malam pada bulan Oktober 2018
Tanggapan dari Rahmat H - Front Office Supervisor pada tanggal 18 Des 2018
Dear Mr. Arief, Warmest greetings from favehotel Palembang! Thank you for the review! We are very happy to hear that you had a pleasant experience with us. We look forward to welcoming you soon at favehotel Palembang in the future.

6/10 Cukup Baik

Traveler terverifikasi

Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Tidak Disukai: Staf & layanan
Most staff are very nice, even chef at egg station give you nice smile for starting your day. But at spa staff really quite no manner, siting at gym with Charing phone, watch MV with speaker on, talk on the phone and another stafff loudly like fresh market. Please assist to do training them on service mind/ take the ownerships.
Menginap 1 malam pada bulan September 2018
Tanggapan dari Rahmat H - Front Office Supervisor pada tanggal 21 Des 2018
Dear Mr/Mrs, Warmest greetings from favehotel Palembang! We do apologized for the inconvenienced you might feel during your stay. We already evaluate our team to ensure the same thing would not happen in the future. Please let me know if you had another visit to favehotel Palembang.

6/10 Cukup Baik

lee, Singapore

Tidak Disukai: Kebersihan
no entertainment, food very bad, every morning breadfast same manu, lunch n dinner all spacy food.
Menginap 2 malam pada bulan September 2018
Tanggapan dari Rahmat H - Front Office Supervisor pada tanggal 21 Des 2018
Dear Mr. Lee, Warmest greetings from favehotel Palembang! We do apologized for the inconvenienced you might feel during your stay. We already evaluate our team to ensure the same thing would not happen in the future. Please let me know if you had another visit to favehotel Palembang.

10/10 Sangat Bagus

Tuan Anuar

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan September 2018
Tanggapan dari Rahmat H - Front Office Supervisor pada tanggal 19 Des 2018
Dear Mr. Anuar, Warmest greetings from favehotel Palembang! Please let us know about your experience while staying with us, so that we could improve our service to our guest in the future. We look forward to welcoming you soon at favehotel Palembang in the future.

2/10 Sangat Buruk

young soon

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
방이 미끄러워서 잡다가 문이 살짝 들어갔는데... 한국돈으로 60만원 청구하고 여권 가져가서 안주고 하는 어이없는 호텔이에요
Menginap 16 malam pada bulan Agustus 2018
Tanggapan dari Rahmat H - Front Office Supervisor pada tanggal 19 Des 2018
Dear Mr. Young, Warmest greetings from favehotel Palembang! We do apologized for the inconvenienced you might feel during your stay. We already evaluate our team to ensure the same thing would not happen in the future. Please let me know if you had another visit to favehotel Palembang.

2/10 Sangat Buruk

Traveler terverifikasi

0 stars
This hotel is without doubt one of the dirtiest establishments one could stay at. The first room I was checked into was a suite that literally had faeces on the toilet and on the walls, when I point this out lwas given a separate room however I could not sleep there due to the noise of a drunken Hotel guest in the room above me. Despite complaining 4 times to the front desk and security nothing was done they only offered me the option to going back to the room that I moved out of which I had no other option but to do and they confirmed that the room was "cleaned". Shortly after this I consumed something in the restaurant on the ground floor and subsequently acquired very severe food poisoning. Subsequently 4 days later I am still on antibiotics and have diarrhoea as a result of food consumed in the hotel restaurant. Management then said that as compensation they would let me stay 8 hours to my flight of departure of the next day free of charge they change their mind back and forth a total of 3 times finally denouncing their compensation and then accusing me of lying about said food poisoning. I advise anyone whom is considering in staying at this establishment to stay far away it is simply not worth the risk of getting ill or coming into contact with their poor standards of hospitality.
Menginap 10 malam pada bulan Agustus 2018

10/10 Sangat Bagus

noorazmi, malaysia

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
nice hotel palembang
I am very happy to stay at this hotel, excellent service from staff, comfortable room and would like to stay back at another time
Menginap 2 malam pada bulan Januari 2018
Tanggapan dari Dave Hendrawansyah-Hotel Manager pada tanggal 30 Jan 2018
Dear Mrs. Noor, Warmest greetings from favehotel Palembang! Thank you for giving us the review and suggestion that really helpful for us to improve our service! We are very happy to hear that you had a pleasant experience with us. We look forward to welcoming you soon at favehotel Palembang in the future.

8/10 Bagus

sylvteoh, Singapore

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
pleasant hotel and widespread of buffet breakfast
staff are very friendly and helpful, room is really clean despite not having hairdryer. the only downside is the wall is pretty thin so you are able to hear what happen on the room next door
Menginap 1 malam pada bulan Desember 2017
Dear Mr. Sylvteoh, Warmest greetings from favehotel Palembang! We are very happy to hear that you had a pleasant experience with us. Please let me know if you had another visit to favehotel Palembang. Dave Hendrawansyah-Hotel Manager

6/10 Cukup Baik

Roxy, Singapore

Better than nothing
Staff are really friendly but it’s tough to communicate with them. The bathroom is a bit dirty and the towels looks really old and soiled🙈
Menginap 1 malam pada bulan November 2017
Tanggapan dari Dave Hendrawansyah-Hotel Manager pada tanggal 30 Jan 2018
Dear Mr. Roxy, Warmest greetings from favehotel Palembang! Thank you for the review and suggestion that really helpful to improve our service! We are very happy to hear that you had a pleasant experience with us especially your communication with our staff. We look forward to welcoming you soon at favehotel Palembang in the future.

10/10 Sangat Bagus

Raymond Vensky

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar

6/10 Cukup Baik

Rhezza

Disukai: Staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Nice hotel
Overall its good, but cant check in before 1 pm because of their strict rules

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar

8/10 Bagus

Royce

Disukai: Kebersihan, staf & layanan, kenyamanan kamar
Convenient and clean hotel
The room was simple, small, but clean. The shower was strong.

6/10 Cukup Baik

Agus

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Tidak Disukai: Kenyamanan kamar
value for money but bad soundproofing
value for money but bad soundproofing.. you can hear everything your neighbour does

8/10 Bagus

David, Indonesia

Disukai: Kondisi & fasilitas properti
Hotel in Palembang
Quite a nice facility for a budget hotel. However, the housekeeping did not sweep the floor of the room or wipe off the table the first day and we had to ask them to come back and do it. The second day they did a much better job. The chairs in the room were not comfortable because they didn't have backs - ok for sitting at the desk, but not ok for watching tv or reading. There were 2 chairs and a sofa bench all without backs. The breakfast is not bad - standard Indonesian hotel food. It was at least a 20 minute drive to go to a mall or to the Benteng Kotu Besak/Ampera Bridge because traffic is bad (plus there is a lot of road construction going on).

10/10 Sangat Bagus

RUBEN, Barcelona

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Nice!
Very nice hotel

2/10 Sangat Buruk

Traveler terverifikasi

Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Tidak Disukai: Staf & layanan
Good hotel, bad staff. They gave out private information such as room number to people who shouldn't have that information

4/10 Buruk

Han Nan

Tidak Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar

8/10 Bagus

Shirley, Singapore

Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
New, clean but small room
Rather new property with good facilities considering it's a 3 star property. Far from city and not much around. Room was clean, wifi worked well, staff friendly. Would recommend this hotel.

10/10 Sangat Bagus

Muselmah, Selangor, Malaysia

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Value for money
I took my sisters for holiday and the hotel's location was perfect, easy to go anywhere. Hotel staff were very friendly and knowledgeable, they provide all information we needed. Breakfast was superb, not only the spread were aplenty but they were all tasty. Overall stay was simply great, we may come back for sure.

6/10 Cukup Baik

Traveler terverifikasi

Tidak Disukai: Kebersihan

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Nice and clean hotel
Clean hotel, nice rooms, simple but tidy property. Bathroom was clean. Food for breakfast was good enough.

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Simple but Nice
Hotel was clean, breakfast was good, pleasant experience.

8/10 Bagus

Yap, Malaysia

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
This is very nice hotel. But no balcony and open window. Overall ok. Staff very nice and helpful.

10/10 Sangat Bagus

vishal j.

Disukai: Kebersihan, staf & layanan, kenyamanan kamar
Great Trip
It was great exp. just stayed one night but felt like staying at Home.