"The check-in process was completed efficiently and with a welcoming attitude. The room was available before the regular check-in time. Give a positive and attentive experience.
The room, upon first impression, looks clean; however, a deep inspection showed cleaning deficiencies. Bed linen was found with visible linen wrinkles, and a hair was found in the shower area and on the back of the bathroom door in Room 219. Also, the sink runs slowly, maybe it was clogged, the night table outlets were not working, the lamp, and the alarm clock.
The elevator was dirty throughout the entire two-day stay, with the floor and fingerprints.
We couldn't get breakfast because it was overcrowded, many guests were taking food, and the attendant wasn't present to prevent utensils from going into the food. Lack of hygiene.
On the day of departure, approach the front desk to request a 12 pm late check-out. Tristan at the front desk replied at 1 pm for $50. I asked again if it was possible to stay until 12. Her answer was 1 pm for $50. Really, does that hotel need those $50 desperately? Is that the customer service training provided to the team?"
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