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"Everyone was great"

"We had lots of problems with this resort. A long wait for a room and at 4:00pm we get into a room which only had one bed. We went to the front desk to tell them that we stated on our reservation we needed two queen beds. They told us they didn't have any available that they would have it the next day. We also had problems with the toilet in second room we were moved to, safe issues twice when it wouldn't open. The patio door didn't lock glad we were not on the front floor. A friend we met in the pool had phones stolen from his room and the couple who stole them was removed from the resort. The main buffet on the adult side where we were staying was closed 8 days of our 10 day vacation. I would not recommend this resort which was rated 5 stars and it didn't measure up to that rating at all. We will never go to Serenade resort ever again."

"This was my second visit at this resort and everything was just as good as before "

"Starting off with the rooms they are very nice but the air doesn’t work (we brought our own fan thank god), the mini bar isn’t cold, balcony doesn’t lock, housekeeping will knock on your door and try and open it at 6-8 every day (even if the do not disturb sign is out), we spilled something on our sheet so I put it in the corner for housekeeping they put it back on the bed two days in a row, and we lifted up the couch cushions and there was bathing suit bottoms and a hair brush that didn’t belong to us…. Next starting with the food it was not good by any means. One all the drinks they have is coke, sprite, water, and alcohol. There was multiple nights we had made dinner reservations and ended up going to the buffet after because the food was so bad. The only restaurant we liked was the steakhouse and the pizzeria. If you have any allergies with food I do NOT recommend here the cross contamination is horrible. Next staff it was very hard to understand everyone at the entire resort. For excursions if you book with the resort, do not pay the full price we went in there twice and they gave us multiple different numbers. They can give up to 20% off. Even though the peacocks are beautiful, they are very annoying and they are very loud. They are worse than roosters… If you would like an enjoyable day on the beach, sit very far back from the ocean. Every five minutes there will be at least eight people coming up to try and sell you something. "

"very good resort for the price, the night events needs some upgrades, other than that very good."

"Arrived to a “family friendly” resort with a 4 month old. Absolutely HORRENDOUS Food is terrible, minimal reservations with same food as buffet just served in a separate restaurant. Showers are falling off the walls and the shower POURS out into that bathroom. Mosquitoes swamped in the rooms eating us alive with walls crumbling apart. Terrible customer service A “family friendly” resort with no freezers for moms that breast feed and over produce. Leaking ac units all over the place especially the rooms. Garbage view that was supposed to be garden view building four facing adults side with a rancid smell. Safety. Someone tried breaking in our room at 2am. Almost busted down our door and the phone was not working to call the front desk nor was their phone when I used my personal phone. Gave the guy a warning and let him back on the property. I had a 4 month old with a stroller and the elevators either don’t work or you have one that goes up and one the goes down, in separate areas. Just a very inconvenient place overall. Bad service, bad food 1000/10 DO NOT RECOMMEND."

"Clean"

"Excellent, 5 Stars!"

"The property was very clean. The staff was very attentive and the food was well prepared"