"After a long day of driving, we arrived at the hotel around 9 PM... and our room was not ready. Quite frankly, that is inexcusable. We were told that they could get housekeeping to get the room ready for us, but with no timeframe on how long it would take.
A few minutes later, they offered us a similar room (2 queen beds instead of a king) - which was fine, especially because at that point, we were exhausted from traveling and just wanted a place to lay down. To their credit, they did offer us free toothbrushes (lol) and water bottles... at least it was something?
The stay itself was fine, nothing special. As I said, we were traveling and this was really just a place to sleep so we didn't use any of the amenities or the casino."