2/10 Sangat Buruk
Marty
16 Des 2025
Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
If I were you I would NEVER stay here!!!!!!
The room I was given had a distinct terrible odor and the TV and room telephone didn't work. I called the front desk from my cellphone and was told the manager would arrive in 30 minutes. After an hour and no manager, i called again - twice and there was no answer. I went down to the front desk and the guy behind the counter was on his cellphone. He told me he wasn't the manager but he would have the manager come up in 15 minutes. The same guy appeared at my room door and now admitted he was the manager. After not being able to fix the TV he said there was nothing he could do and left. I packed up my stuff and went down to checkout. When i got there, two different guests were complaining; one because his TV also didn't work and the other because his no smoking room stunk of cigarette smoke. Then another guest came down and was crying that one of his workers entered her room and stole her purse containing $1,100 in cash along with her ID and credit cards. Again the "manager" wasn't any help to anyone. He even refused to give me a confirmation that i checked out (within 2 hours of checking in!)! I ultimately called the Wayne NJ police to tell them what was going on.They dispatched two officers; one handled my issue and the other for the now hysterical woman who said she was robbed by one of their employees.After the officer took my report and gave me the report number, i left the premises. I fought Expedia 3 days to get my money back!
Marty
Menginap 3 malam pada bulan Desember 2025
