4/10 Buruk
Gregory
Bepergian bersama teman
18 Des 2025
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
DO NOT STAY AT THIS HOTEL.
We stayed here for a long weekend (3 nights) and enjoyed it mostly. However, there were some glaring customer service issues that would prevent me from staying here again or recommending the place to anyone:
The day after getting home from the vacation, we realized we left 3 swimsuits hanging in the closet. I called the front desk immediately to ask if they had found them and if they were able to return them to me at my own expense. The response I got was: "We will let housekeeping know, and they will get back to you in the next day or two." I never heard back from them.
I called the front desk again a total of 4 times over the next week (see the attached screenshot for proof). I always got the same response that they would get back to me, but they never did. I don't appreciate the lying; I would rather know whether or not I could pay to get my personal property back.
On my last time calling, they told me that I should go to ilostmystuff.com and make a lost item report, which I did two weeks ago. However, nothing has come of this report. It might sound like I'm complaining about nothing, but bathing suits (especially women's) can be expensive in the $40-50 range, and we lost 3.
***Just know that if you choose to stay here and happen to leave your phone, your wallet, clothing, electronics, beauty supplies, etc., YOU WILL NOT BE GETTING THEM BACK. THEY WILL STEAL OR DESTROY YOUR PROPERTY!!!!***
Gregory
Menginap 3 malam pada bulan November 2025
