2/10 Sangat Buruk
Robin A
27 Feb 2026
Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
The first room was dirty with broken fixtures throughout. I contacted Expedia and the property. The property moved us to another unit 24 hours later after I spent the first day of my vacation cleaning, doing laundry and contacting Expedia and the property to find a resolution. Then repacking and moving based on the property’s schedule.
The property promised a refund/compensation but as of 10 days later still hasn’t responded with a compensation/refund proposal.
Below is the text I sent them and what I called Expedia about:
Hi, I wanted to make you aware that the condition of the apartment is dirty and many things are broken. Attached are some of the photos. I have more if needed. Pillows, towels and shower curtain are stained, toilet paper holders are broken in both bathrooms, rugs in both bedrooms are stained, the dining table is scratched up. The bed in the second room is blocking the closet. The floors are dirty and the shower door in the main bedroom is dirty. The blinds in both rooms are caked with dust.
In addition, when we came in last night the light was out outside the unit.
I’ve been doing laundry since we arrived yesterday.
At the new unit the lock was broken so the key didn’t work and there were dead roaches outside on the walkway. In the building gym there were homeless people sleeping on two mornings. The property is desolate and not well maintained. A total dump.
Robin A
Menginap 7 malam pada bulan Februari 2026
