"Be very very careful with Cambria and any associated hotels - I booked here and arrived at the hotel at 6pm on a Friday night, only to be told that they don’t actually have space for me - they overbooked with a number of junior sports teams. No call earlier to let me know, zero communication about ANY of this ahead of time. It’s like my booking simply didn’t matter. The larger groups pay more in total so it’s easier to just bump the single traveler out of the hotel, I suppose. Anyway - they offered to relocate me free of charge, and of course I had no choice but to accept. They made the booking at the alternative property (Aloft Plano), who ALSO ended up charging me since Cambria did not provide their own credit card at check in, despite assurances from both properties that I won’t be charged. So, I paid Hotels.com for the Cambria booking, and also Aloft Plano for the booking Cambria made to supposedly make up for their overbooking. Repeated calls later, and no response from either of the properties. When considering the overbooking and lack of any communication or any proactive support around that, I should probably not be surprised."
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