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Reviews of Rip Van Winkle Motel

2 out of 5
Rip Van Winkle Motel
15 Commodore Thomas MacDonough Hwy, Plattsburgh, NY

Reviews

6.4
Rating 10 - Excellent. 26 out of 178 reviews" "
Rating 8 - Good. 63 out of 178 reviews" "
Rating 6 - Okay. 36 out of 178 reviews" "
Rating 4 - Poor. 26 out of 178 reviews" "
Rating 2 - Terrible. 27 out of 178 reviews" "

6.4/10

Cleanliness

7.4/10

Staff & service

5.6/10

Amenities

6.0/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

10/10 Excellent

Chuck

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As a party of eight bicyclists, traveling on a budget, this motel met our needs perfectly. The staff were especially accommodating and helpful. Having a restaurant (Gus' Red Hots) next door was a real help.
Stayed 1 night in Aug 2022

8/10 Good

Brian

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everything
Stayed 1 night in Aug 2022

6/10 Okay

Karen

Travelled with family
Accommodations were clean, nothing fancy at all, lots of hot water as there was 4 of us, suppose to be free wifi but couldnt get on all weekend
Stayed 3 nights in Aug 2022

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Okay for the Price
Facility is okay. Windows have built-in blinds but the surrounding property has lights on all night so it looks line it is always daytime when in the room. Parking is limited but the owners had a grassy area next to the hotel for boat parking. Toilets are the small round kind suitable for small children.
Stayed 7 nights in Aug 2022

6/10 Okay

Mike

Business traveller
I did not stay here. I called them. They said I had no reservation. I stayed elsewhere. I hope I was not charged for this. I have stayed here before.
Stayed 1 night in Aug 2022

8/10 Good

Carl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
affordable
comfy bed, remodeled, large tv with plenty of cable channels, fridge, microwave. Restaurant next door. Close to beach and ferry. Construction guests can be noisy, otherwise pretty quiet.
Stayed 4 nights in Aug 2022
Response from Manager on 7 Aug 2022
Thank You

2/10 Terrible

Laura

Travelled with family
When we arrived we were informed they were overbooked and we had no room. I had called earlier that morning to see if we could check in early and the girl I spoke with never said we didn’t have a room available. I had booked the room weeks in advance.We had reserved a cabin for our family. They wanted to relocate us to another property of their’s down the road, but we’ve stayed there before and were not at all interested in staying there again. Needless to say, I was not impressed and had a very hard time finding a place to stay, most hotel/motel were booked full.
Stayed 1 night in Jul 2022
Response from Manager on 7 Aug 2022
Hello, we are extremely sorry that this issue has happened. Our system was overbooked for this evening and we tried out best to accommodate your reservation. Again we are sorry

2/10 Terrible

luc

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

2/10 Terrible

Jalal

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is bad
Stayed 1 night in Jul 2022
Response from Manager on 26 Jul 2022
We apologize we did not meet your expectations.

8/10 Good

Carl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent for price
Quiet, comfy bed, fridge, microwave, table and chairs, lots of cable channels. Looks to be recently renovated. Good, reasonably priced restaurant next door. Had a greasy handprint on wall above toilet, so cleaning could be better.
Stayed 2 nights in Jul 2022
Response from Manager on 26 Jul 2022
We appreciate your feedback.

8/10 Good

Arthur

Stayed 1 night in Jul 2022
Response from Manager on 29 Jul 2022
thank you

10/10 Excellent

Edward

Stayed 1 night in Jul 2022

2/10 Terrible

Lubna

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Very old and dated property. Very bad crowd, bed bugs and insects in the room. Bathroom had mold. Most of the people living there are long term tenants who maybe have bad credit and they live in this Motel for long term. Not recommended at all. We paid and then ended up staying in the car all night due to the fear of bugs.
Stayed 1 night in Jul 2022
Response from Manager on 26 Jul 2022
Please know if you are unsatisfied with your room you are welcome to come to the office for a full refund if the room hasn't been used. We apologize we did not meet your expectations.

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness
Stayed 3 nights in Jul 2022
Response from Manager on 26 Jul 2022
thank you

4/10 Poor

annik

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from Manager on 15 Jul 2022
thank you

8/10 Good

Heather

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022
Response from Manager on 15 Jul 2022
thank you

2/10 Terrible

Gestion

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The cabin 134 is absolutly disgusting. The sheets and mattresses are insufficient and full of cigarette burns. The sofa is extremely dirty on the top and inside (there is even a complete cigarette under the cushions). The bathroom sink is full of objects (razor protection and the like), the shower curtain is torn. There were no tissues, towels or soap. The kitchen section is disgusting and dirty. We did not dare to drink tap water. We bitterly regret our choice, it was the cheapest in the area and it was really overpaid for what we got.
Stayed 1 night in Jul 2022
Response from Manager on 15 Jul 2022
We apologize for the inconvenience and we will look into this.

2/10 Terrible

David

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible place!!!
We were looking for a place to stay and saw that there is a cabin so we decided to book it and when we got there, it was already a sleazy motel with people living there and the cabin was shared with others like duplex so already was disappointed then we got in and it looked awful, smelled weird funky and the sink had pieces of old carrots left in there. We tried to get in Wi-Fi but the Wi-Fi signal was so BAD that we couldn’t even get in at all and I had to go to the office to complain not one but twice and the lady wasn’t very helpful and had snooty attitude. So we were stuck without Wi-Fi for the night. Once morning came we BOLTED out so fast and vowed that well we will write a bad review about this. It was the worst place in all of our travels.
Stayed 1 night in Jun 2022
Response from Manager on 15 Jul 2022
We apologize for the inconvenience and we are looking into the wifi signal near the cabins.

2/10 Terrible

Melinda

Travelled with family
Disliked: Staff & service, amenities
We booked a room to break up the trip between Canada and Utica. Our tour bus arrived back in Montreal much later than anticipated, and my cell provider had no towers in the area, so I could not call to inform the motel. We arrived at 10:30, and the office was closed. We ended up sleeping in our car in a rest area as all other hotels/motels were fully booked.
Stayed 1 night in Jul 2022
Response from Manager on 15 Jul 2022
We apologize, We lock our office doors at 10:00pm there is a notice on both office doors that you are able to check in by pressing the intercom button located right next to each door.

2/10 Terrible

Luba

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty, run down place Not worth money paid for
Stayed 1 night in Jul 2022
Response from Manager on 15 Jul 2022
We are working on renovating each room and the property. We apologize for this inconvenience.

10/10 Excellent

Hunter

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy and quaint
Was a quaint comfy cabin to stay in. Place was queit and owners were very freindly and helpful, they even gave me a block of wood to put my kickstand for my motorcycle on. AC worked great and short walk to the city beach and a great restaurant right next door.
Stayed 1 night in Jun 2022
Response from Manager on 15 Jul 2022
We appreciate your feedback. And hope to see you in your future travels.

4/10 Poor

Thea

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2022

2/10 Terrible

Tessa

Disliked: Staff & service, amenities
The worker knocked in my door at midnight. Saying he didn’t know who was staying there because it wasn’t in his books.
Stayed 1 night in Jul 2022
Response from Manager on 15 Jul 2022
We apologize for this inconvenience.

8/10 Good

Scott

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from Manager on 28 Jun 2022
thank you

10/10 Excellent

Nicole

Travelled with family, Business traveller, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family run and clean
Stayed 1 night in Jun 2022
Response from Manager on 27 Jun 2022
Thank you

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice bathroom for a little hotel. Clean
Stayed 1 night in Jun 2022
Response from Manager on 25 Jun 2022
Thank you

4/10 Poor

Tammy

Disliked: Cleanliness, amenities, property conditions & facilities
😞
Stayed 1 night in Jun 2022
Response from Manager on 12 Jun 2022
We apologize that we did not meet your expectations

6/10 Okay

Verified traveller

Travelled with family
Liked: Room comfort
Eeehh
Average to below for the rooms...I will do more research if we go back there.
Stayed 2 nights in Jun 2022
Response from Manager on 12 Jun 2022
Thank you for your feedback

2/10 Terrible

Theepan

Disliked: Cleanliness, staff & service, amenities
Stayed 1 night in May 2022

6/10 Okay

Gordon

Travelled with family
Disliked: Staff & service
Stayed 3 nights in May 2022
Response from Manager on 2 Jun 2022
We appreciate your feedback

4/10 Poor

Marissa

Travelled with pets, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
A/C and location were great. There is no bathroom trash, the floors were dirty, a chunk of hair was in the bathroom, bugs in the shower, spider in the corners, a huge red spill under the bathroom sink. Gross.
Stayed 1 night in May 2022
Response from Manager on 12 Jun 2022
We apologize that we did not meet your expectations

6/10 Okay

Lisa

Liked: Staff & service
Disliked: Cleanliness
Bathroom had a lot of mold on the caulking and inside the shower. Towels were too small to wrap around your body. Paper bath mat for 3 people taking a shower isn't acceptable. Room itself was small.
Stayed 1 night in May 2022
Response from Manager on 12 Jun 2022
We apologize that we did not meet your expectations

4/10 Poor

michael

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
Basic motel as expected. Hotel Staff was good. Room had a few more issues than I hoped. No shower curtain, shower drain didn’t work, bathroom recessed fan area was actively being used for a nest by starling’s. refrigerator/ freezer did not work. Wi-Fi was spotty. None of issues was deal breaker but I was happy to leave.
Stayed 3 nights in May 2022
Response from Manager on 12 Jun 2022
We apologize that we did not meet your expectations

4/10 Poor

eric

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bathroom had leak in the wall Floor was wet and dangerous.
Stayed 1 night in May 2022
Response from Manager on 12 Jun 2022
We apologize that we did not meet your expectations

10/10 Excellent

Jeremy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good.
Stayed 1 night in May 2022
Response from Manager on 12 Jun 2022
Thank you for your feedback

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2022
Response from Manager on 26 Apr 2022
Thank You

8/10 Good

Chris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was quiet and clean staff at front desk was very helpful
Stayed 1 night in Mar 2022
Response from Manager on 26 Mar 2022
thank you for taking the time to leave us a review

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and a hot shower!
Stayed 2 nights in Feb 2022
Response from Manager on 18 Feb 2022
Thank You

8/10 Good

Lawrence

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2021

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Room comfort
Last minute booking
Not filthy but not clean. Bed had rollers and floor was not carpet so it kept sliding every time you tried to adjust while sitting up to watch tv it rolled away from wall and could actually cause injury. Especially considering this was a handicap room. If I had trouble without handicaps I can't imagine someone who is using this bed. Shower was amazing though! Beautiful tile, very large and great pressure and shower head. Service was good.
Stayed 2 nights in Oct 2021
Response from Manager on 24 Nov 2021
We appreciate your feedback. We will certainly correct the issues noted. We hope to see you in your future travels.

2/10 Terrible

Robert

Disliked: Cleanliness, amenities, property conditions & facilities
I was staying for several days, but after my first night of smelling pot smoke in the room i had to leave. I told the woman at the desk i had to check out because the smell was making me sick and she had me leave my number. She said the manager would call me on Monday. Two days after Monday and no one has called me. 5 nights were charged to me
Stayed 4 nights in Oct 2021
Response from Manager on 14 Oct 2021
We apologize that we did not meet your expectations. We want to reassure you that all of our rooms are non-smoking and if a room has been smoked in by a previous guest we use a professional smoke eliminator to remove the odor from the room. Please give us a call at your earliest convenience. Thank You

8/10 Good

Julia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was a simple, but comfortable place to stay.
Stayed 1 night in Oct 2021
Response from Manager on 12 Oct 2021
Thank You

8/10 Good

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Inexpensive, clean and quiet. A motel room basically, a not sketchy motel room.
Stayed 1 night in Oct 2021
Response from Manager on 7 Oct 2021
Thank you

6/10 Okay

Viktor

Travelled with group
Basic Motel
Friendly front desk staff. Very basic motel.
Stayed 1 night in Oct 2021
Response from Manager on 7 Oct 2021
Thank you

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Good stay very accessible
Stayed 1 night in Oct 2021
Response from Manager on 4 Oct 2021
We appreciate your feedback. Hope to see you again in the future.

6/10 Okay

Heidi

Disliked: Amenities
For the price, it was okay. Could have done without whatever it was loudly chewing on the wood in the back wall at 3AM for ten minutes on the first night.
Stayed 2 nights in Oct 2021
Response from Manager on 4 Oct 2021
We apologize for the inconvenience. Thank you for your feedback

6/10 Okay

Daniel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel itself was fine. Too many shady people around though. Seemed like it was right next door to a low-income apartment complex.
Stayed 2 nights in Sep 2021
Response from Manager on 30 Sep 2021
We appreciate your feedback.

8/10 Good

Gary

Travelled with family, Travelled with pets
Liked: Cleanliness
It was okay, not great, not bad for the price.
Stayed 1 night in Sep 2021
Response from Manager on 30 Sep 2021
We appreciate your feedback.

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2021
Response from Manager on 25 Sep 2021
Thank You

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dont Stay Here
They wont let me submit my first Honest review here, so just let me say, do NOT stay here, Ever.
Stayed 1 night in Sep 2021
Response from Manager on 25 Sep 2021
We apologize we did not meet your expectations.