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Reviews of Fairfield Inn & Suites Pleasanton

2.5 out of 5
Fairfield Inn & Suites Pleasanton
200 Showbarn Road, Pleasanton, TX

Reviews

9.2

Wonderful

Rating 10 - Excellent. 157 out of 222 reviews" "
Rating 8 - Good. 40 out of 222 reviews" "
Rating 6 - Okay. 16 out of 222 reviews" "
Rating 4 - Poor. 6 out of 222 reviews" "
Rating 2 - Terrible. 3 out of 222 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Brook

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and priced right
Stayed 2 nights in Mar 2024
Response from Guest Services on 1 May 2024
Thank you for your review and we are glad you enjoyed your stay.

10/10 Excellent

Maria

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Awesome beds
Stayed 1 night in Mar 2024
Response from Guest Services on 1 May 2024
Thank you for the kind words!

4/10 Poor

Thomas

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Never again
Water would not get hot, room door had to be forced closed, desk attendant wasn’t very helpful and not very attentive (Stood at the front desk for several minutes and they never came out, so I left).
Stayed 5 nights in Jan 2024

8/10 Good

Gloria, Kaufman

Stayed 1 night in Jan 2024

10/10 Excellent

Rusty

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great!
Very nice room. Nice bed very clean. I would stay here again Whataburger. Can be a little loud on the weekend after the bars close
Stayed 1 night in Nov 2023

6/10 Okay

James, Grantsburg

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
After staying at "MyPlace" hotel this was inconvenient. I detest the little mini-fridge. the former has a full size refridgerater/freezer appliance. Also the parking is terrible for a full size pickup.
Stayed 2 nights in Oct 2023

6/10 Okay

Tina

Liked: Amenities
Disliked: Property conditions & facilities
Staff was wonderful.
Stayed 3 nights in Oct 2023

10/10 Excellent

Juanita

Stayed 1 night in Oct 2023

10/10 Excellent

Tricia

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was clean, up to date, staff was super nice, shower was awesome, king size bed was very comfortable.
Stayed 1 night in Oct 2023

8/10 Good

Lee

Stayed 1 night in Sep 2023

4/10 Poor

Jessica

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Pleasanton Hotel
We stayed at the hotel due to our grandmothers funeral. The shower had black mold all along the caulking which needs to be replaced . Our toilet did not flush and we had to be switched rooms . The bathroom fan on ceiling was black from all the dust that had never been cleaned … we stayed at this hotel because it had the best rating in Pleasanton. Will not be staying here in the future .
Stayed 1 night in Aug 2023

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Cecelia

Liked: Cleanliness, staff & service, property conditions & facilities
Easy to get to.
Stayed 1 night in Aug 2023

8/10 Good

Kevin

Business traveller
Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2023

6/10 Okay

Harold, Las Vegas

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
They tried to stick me in handicapped room, despite my reservation. Room had crawling inaects, which did not phase management at all. AC did not work well. Very hot. Not many options in this town.
Stayed 3 nights in Jul 2023

8/10 Good

william

Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in Apr 2023

10/10 Excellent

Sara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay -- convenient to restaurants.
Stayed 1 night in Apr 2023

10/10 Excellent

Gina, Porter

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the breakfast and we liked being next to Wal-Mart for shopping. The only thing I didn't care for is the Ice Machine on first floor not working. The parking lot and trash cans had a lot of trash.
Stayed 2 nights in Apr 2023

10/10 Excellent

Sydney

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Get place to stay. Next time I’ll stay here again.
Stayed 1 night in Apr 2023

10/10 Excellent

Eric

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and Comfortable
Stayed 1 night in Mar 2023

8/10 Good

Albert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2022

8/10 Good

Russell and Karen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and comfortable
Stayed 3 nights in Nov 2022

10/10 Excellent

Patricio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022

10/10 Excellent

Manuel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel. Thank you for the great stay
Stayed 1 night in Jul 2022

10/10 Excellent

Janet

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place to stay. Comfy nights sleep. Good breakfast. Great staff! Highly recommend!!
Stayed 1 night in May 2022
Response from Front Desk Team on 16 Jun 2022
Thank you for your feedback, we appreciate you.

10/10 Excellent

Jason

Stayed 1 night in Apr 2022

8/10 Good

RAMON

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 11 nights in Jan 2022
Response from General Manager on 18 Feb 2022
Thank you for staying with our property. We are glad that you had an enjoyable stay.

6/10 Okay

Jazmin

Travelled with family
Liked: Cleanliness, property conditions & facilities
Check in was ok, lady at front desk seemed like she didn’t want to work. Not courteous at all
Stayed 1 night in Feb 2022
Response from General Manager on 19 Feb 2022
Thank you for your honest feedback. We are in the business to serve our guests, so this will be addressed quickly.

10/10 Excellent

Selina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022
Response from General Manager on 19 Feb 2022
We are glad to hear you had a great stay. We welcome you back in the future.

10/10 Excellent

Tommy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay at Fairfield
The stay was excellent the staff was friendly and helpful my room was clean and taken care of
Stayed 2 nights in Jan 2022
Response from General Manager on 19 Feb 2022
Our team prides ourselves on taking care of our guests. So thank you for allowing us to be of service to you.

8/10 Good

Shane

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Landscaped and somewhat peaceful.
Stayed 1 night in Jan 2022
Response from General Manager on 19 Feb 2022
We are happy to hear you enjoyed your stay.

8/10 Good

Gregory

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and great. Oilfield mud on hall carpet. Nicely decorated fir Christmas
Stayed 1 night in Dec 2021
Response from General Manager on 21 Dec 2021
Thank you for staying with us. We hope you have an enjoyable Holiday.

8/10 Good

Sarah

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Friendly, helpful staff; comfortable beds. Great accommodations for family with 3 small children. Our room showed some wear & tear- stained couch cushions in suite, missing tiles in bathroom, scuffs & broken drywall. But overall it had everything we needed and was spacious for our family.
Stayed 4 nights in Nov 2021
Response from General Manager on 20 Dec 2021
Thank you for the taking the time to provide an honest review about your recent stay. We appreciate you for giving us the opportunity to be of service to you and your famly. Happy Holidays!

4/10 Poor

Rhonda

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Smelled bad, light fixtures in the halls were cracked and discolored. Carpet in the halls were badly stained. Fridge in the room froze everything i put in it. Didn't refill our coffee supplies the next day. Next time will stay somewhere else.
Stayed 2 nights in Sep 2021
Response from The Marriott Staff on 8 Sep 2021
We're sorry you feel that way. We will be letting staff know so we can do better to accommodate your stay in the future.

4/10 Poor

Hailey

Travelled with family and small children
Liked: Staff & service, amenities
Disliked: Cleanliness
Our floors/carpet were so dirty that our feet were black on the bottom. We have a almost 10 month old baby who crawls and his knees and feet and hands were so dirty. We had to try and keep him on bed to prevent him from getting dirty. The room smelled bad if mildew. Staff were very friendly. Breakfast was good. Just room was so gross.
Stayed 1 night in Aug 2021
Response from The Marriott Staff on 31 Aug 2021
I'm sorry to hear about that. I will inform our staff so we can do better to accommodate you and others for future stays. Best Regards.

10/10 Excellent

Darrell

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021
Response from Marriott Staff on 25 Aug 2021
Thank you Darrell for your feedback! We're happy for your rating!

2/10 Terrible

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Room was dirty
The room was very dirty. There was a towel from the previous guest in the shower. Mold growing in the corner of the shower. Floor was dirty. Room was generally beat up and in poor condition. Light fixtures in the halls were all broken.
Stayed 3 nights in Aug 2021
Response from Marriott Staff on 25 Aug 2021
This will be addressed to our staff so we can better accommodate you moving forward. This is not Marriott standard and we deeply apologize.

6/10 Okay

Sergio

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The room smelled funny. The shampoo burned from the amount of menthol in it. I can still taste the peppermint.
Stayed 1 night in Aug 2021
Response from General Manager on 22 Aug 2021
Thank you for your feedback about your recent stay. The shampoo in the guestrooms is a branded item that is liked by many of our guests. So we apologize that you had an unpleasant experience.

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service
Very nice, clean, and quiet. Best place to stay in the area.
Stayed 1 night in Aug 2021
Response from General Manager on 22 Aug 2021
Thank you for such positive feedback. We hope to be able to be of service to you again in the future.

10/10 Excellent

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to break up our trip
We had a pleasant stay at this hotel. The room was clean. The staff were all helpful and there was a good breakfast complete with the quintessential Texas waffle.
Stayed 1 night in Aug 2021
Response from General Manager on 22 Aug 2021
Thank you for your positive feedback and we hope that we will see you again in the future here in Pleasanton.

6/10 Okay

Nydia

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Not a Marriott
The 1st room had a busted A/C, and the room was not clean. The elevator was extremely filthy, and it felt was going to go out of service any minute.
Stayed 1 night in Aug 2021

8/10 Good

Katherine

Liked: Staff & service, property conditions & facilities, room comfort
Quick Getaway
Bathroom could have been cleaned better in shower and tile floor. Everything else was ok
Stayed 1 night in Jul 2021
Response from Marriot Staff on 25 Aug 2021
Thank you for your feedback! I will let our staff know so we can better accommodate you moving forward!

8/10 Good

Sarah

Stayed 1 night in Aug 2021

2/10 Terrible

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The property, itself was beautiful. The rooms are incredibly clean and the housekeeping staff is top notch. However, I am still waiting for a dispute to be settled as I booked my trip and paid through Orbitz, the hotel then charged the card I left on file for "incidentals" a day after I left, for the full amount of the stay. I contacted the property several times and the manager would never return my phone calls. I even checked out in-person to be sure that my card would not be charged. I stood in front of the desk clerk as she spoke to her manager on the phone and I was ASSURED there would be no charge to my card. I recommend this property, but be careful about how you pay!! And if you need to speak with the manager, be prepared to wait, and wait, and wait.
Stayed 3 nights in Jun 2021
Response from The Marriott Staff on 8 Sep 2021
We are sorry about your experience. I will let the staff know so we can do better to accommodate you or others moving forward.

10/10 Excellent

Penny

Stayed 1 night in Jul 2021
Response from marriott on 26 Jul 2021
Thanks for taking the time to give us feedback

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that it was clean , staff was great and great prices. The only thing the pool was a bit dirty othr than that we loved it!
Stayed 2 nights in Jul 2021
Response from General Manager on 23 Jul 2021
Thank you for your feedback. We will look into the pool issue and address it immediately. We were glad to be of service to you during your travels to the area.

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Texas Travelers
We were pleased with the room at the Fairfield, and the front desk staff person was very friendly and efficient. We did find that our sheets had a torn area, the shower had mildew, and the white towels were dingy and yellowish. I would not mention these things except this is a Marriott property and a more expensive room. After two recent stays at more reputable hotel chains (Marriott and Radisson) that were disappointing, I think the budget hotels are more preferable, especially for those who are budget conscious and might want to save their money for other things on their travels like food and entertainment.
Stayed 1 night in Jul 2021

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Staff & service
Attentive and responsive staff.
Stayed 3 nights in Jun 2021
Response from General Manager on 8 Jul 2021
Thank you for your positive feedback. We are glad to hear that the staff took care of your needs during your stay.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
This location was clean the room was very nice and comfy.. pillows not so good.. the worst thing is the lighting they had in the hallways were badly damaged as if someone went up and down the halls slashing them. Elevator was dingy and trash on the floor. Best thing was in the shower they had builder in shampoo/ conditioner/body wash a plus.. Kim who checked us was extremely nice young woman.. she made us feel welcomed. Overall would stay again.. it wasn’t the best place but not the worst.. they were serving breakfast but we didn’t have a chance to try..
Stayed 1 night in Jun 2021
Response from General Manager on 8 Jul 2021
Thank you for the feedback. We are aware of the damaged lighting and are awaiting a solution. We do realize that we have several areas of improvement to work on and we hope to address much of it soon. Thank you for recognizing Kim, we are glad to have her back on our team.