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"Poor communication between staff, confusion over baby provision"

"Excellent property - nice room clean and fantastic staff."

"Great "

"An ocean view room was reserved for my parents at the Sugar Beach hotel. They were celebrating their Golden (50th) anniversary. Initially they were given a room that was very far from the reception and required climbing stairs and didn't provide a clear ocean view (something we paid for). Also, they were not provided with drinking water in their rooms. On top of this, their in-room phone did not work. They were eventually moved to a better room on the ground floor, but the staff and service had already scarred the experience at the hotel. Prior to their stay at Sugar Beach, they stayed at the Le Meridien, where the staff, the service, the location were all top notch. The day and night difference between the two hotels made it worse at Sugar Beach. Will not be booking Sugar Beach Hotel again. "

"he friendliness and attentiveness of the staff are what really sets it apart (special thanks to Rohan at Royce and Yash at Mixologist who took exceptional care of us). Beyond that, just stellar all round; the suite, the location, the food, the cleanliness, the facilities. This is our third time visiting, and no doubt we’ll be back as it’s proven very reliable."

"The hotel is one of the best I have visited in the world. The service, the staff at all levels were exceptional. The food in the dining room was excellent. Each of the hotel staff went out of their way to do us good. Really great. Highly recommend."

"Great position and would certainly visit again."

"Brilliant Villa and facilities. Our Butler Master Mustapha made the stay particularly welcoming."

"The staff were all very friendly and helpful incl cleaners, waiters, chefs, buggy drivers, crèche staff and more. They could not do enough for us and it’s the people that made the stay great. We loved the buffet food particularly the Indian food. The crèche team made a big effort to make my kids 2nd birthday very special. Beautiful beach - great for the kids. We loved it."