4/10 Buruk
George
25 Nov 2025
Tidak Disukai: Fasilitas, kondisi & fasilitas properti
I am writing to express my profound dissatisfaction with my recent stay at your hotel. While the member of your staff who managed my check-in process was truly wonderful and professional, the remainder of my experience was severely disappointing and unacceptable.
I encountered several issues that compromised both my comfort and my sense of security:
Accommodation Discrepancy: I had specifically booked and confirmed a queen-sized bed but was provided with a full-sized bed. This is a significant lapse in fulfilling a basic reservation requirement.
Maintenance Issues: The condition of the room was subpar, with several light fixtures found to be broken or non-functional.
Security Concerns: Most alarmingly, the exterior doors to the hotel were not secure. This is an absolute failure in providing a safe environment for your guests and is a serious liability issue.
Finally, the situation during my intended departure was baffling. Upon attempting to check out, I found both the main front door and the interior door to the front desk area were locked, necessitating that I knock and ring the doorbell to gain attention. This is a highly unprofessional procedure that caused an unnecessary delay and inconvenience during a key transition point of the guest experience.
Given these fundamental and serious failures in security, accommodation, and service standards, I must inform you that I will not be booking this hotel again!
George
Menginap 3 malam pada bulan November 2025