Search Hotels in Tombo, Guarujá

"Photos of property were misleading property was much older than photos showed. Expect charges for almost every amenity. For instance water to make your coffee is an additional charge.Low quality bedding linens and towels. Items left in the room from previous customers or guests for example balloons and rose petals. When we told the front desk that the jets in our tub were not working they politely said yes you are correct. When we asked if we could get them looked at they said no, they are just broken. When my wife and I come back we will be looking for an alternative hotel."

"Great breakfast as usual. This was my 3rd stay."

"Hotel staff very friendly and helpful. Clean room , comfy bed, breakfast very good . Bar and restaurant nice."

"The hotel is across the street from the beach and close to everything. The staff was very helpful and a lot of them spoke English. The breakfast was a good variety."

"Great breakfast"

"Excellent location, a walking distance to malls, restaurants and the beach"

"From check in to room cleaning to breakfast, this has been the worst Novotel experience I’ve ever had. I am an All member and this Novotel Gonzaga was far from being a Novotel standards. Lazy service. I had to ask to do additional towels several times. Check in took 30 minutes. I took 1 hour from SP to Santos, and took 30 minutes for a lousy check in. "

"Yes, everything was overall great! Excellent staff, beautiful surroundings! Breakfast was great! Only that the hotel is a little rundown outdated! Just needs to be renovated! "

"Staff was friendly. The room was clean, breakfast had items missing during all days, the re however considering this is a beach stay the lack of towels was dissapointing. "