"We were only at Sonesta to sleep near the airport. We arrived late and left early. My husband stopped in the bathroom before me and said there were long black hairs left in the shower. He cleaned them up so I wouldn't be grossed out. We used the coffee maker, took showers, and slept. The room was nice, but the floor was wavy. Maybe that's a CA earthquake-proof feature? The bathroom mirror was clean, but the area around the mirror was kind of gross, with toothpaste splatters. The staff were very helpful, and it was lovely to get a ride to the airport. After being home a few days, we noticed extra charges on our credit card. We had prepaid for our room through Expedia. We called to find out what the charges were, since we had been very low-impact on the room. We were charged $9 for a water, that we definitely did not take, and about $20 for a "resort" fee. We had no idea it was a resort since we only were looking for a place to sleep after a really difficult week dealing with end-of-life care for a parent. I did not contest the resort fee, because at least we weren't being erroneously charged for a towel or something, but I did question the water fee. The person we called said she would refund the $9, with no problems and no bad attitude. I had had a couple of sleepless nights wondering what those fees were, and was scared to call and be blamed for something we didn't do. Thankfully she was lovely!"
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