Cari B&B di Reno Selatan

"I was happy with my stay"

"Due to the Hawk fire, we (also Expedia whom we booked thru tried to contact them on our behalf) called early morning on check in day to find out if we, under the circumstances, were able to cancel without penalty. No response and we decided to go despite the fire was zero contained. We finally got a call back after we have already checked in around 8 pm. Why bother responding???"

"This was just a sleepover--no other time spent. Room served its purpose as it was comfortable and quiet. TV system not working--property very tired."

"Upon walking in to check-in the front desk staff (Nicole and Kai) let us know they were having a terrible day and proceeded to make it clear that checking us in was a hassle for them. Later we wanted to take the hotel shuttle to a restaurant. It had never been mentioned that the shuttle was expressly for airport pick-ups. The shuttle was ONLY available if there were no airport pick-ups, and there was a fee charged for any service other than the airport pick-ups. Again, it was a clear burden...