Lobi
Cek ketersediaan

Ulasan untuk Embassy Suites by Hilton Richmond

3.5 out of 5
Embassy Suites by Hilton Richmond
2925 Emerywood Pkwy, Richmond, VA

Ulasan

8,4

Sangat Baik

Penilaian 10 - Sangat Bagus. 546 dari 1000 ulasan" "
Penilaian 8 - Bagus. 235 dari 1000 ulasan" "
Penilaian 6 - Cukup Baik. 98 dari 1000 ulasan" "
Penilaian 4 - Buruk. 70 dari 1000 ulasan" "
Penilaian 2 - Sangat Buruk. 51 dari 1000 ulasan" "

8,6/10

Kebersihan

9,0/10

Staf & layanan

8,4/10

Fasilitas

8,2/10

Kondisi & fasilitas properti

8,2/10

Ramah lingkungan

Ulasan

10/10 Sangat Bagus

Patti

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 2 malam pada bulan Mei 2024
Tanggapan dari Embassy pada tanggal 21 Mei 2024
HI Patti,Thank you for staying with us!! We hope to see you again soon.

2/10 Sangat Buruk

Toma

The heat was off throughout the whole building and staff didn’t warn us before checking in
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Embassy pada tanggal 20 Mei 2024
Hi Toma,We are sorry the heat was not turned on.

6/10 Cukup Baik

Chris

Bepergian bersama hewan peliharaan, Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan
We have stayed here before and liked it. This time an elevator was out of service and it was 30 minutes of waiting for an elevator that had room for us. Our bathroom didn't have extra toilet paper and the bottle of body wash attached to the wall was empty. Surprised by the new charge for parking but we would stay here again
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Embassy pada tanggal 20 Mei 2024
HI Chis,We are sorry the elevator was down and your room was lacking extra supply's. We will certainly inform housekeeping of this.

8/10 Bagus

Bethany

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan April 2024
Tanggapan dari Embassy pada tanggal 20 Mei 2024
Hi Bethany,Thank you so much for staying with us!

4/10 Buruk

tamy, morristown

Tidak Disukai: Kebersihan, kondisi & fasilitas properti
It really needs an upgrade it doesn’t smell good
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Embassy pada tanggal 15 Mei 2024
Hi tamy,We are sorry your stay wasn't great and we will certainly work to improve our property.

4/10 Buruk

James

Disukai: Kebersihan, staf & layanan
Menginap 2 malam pada bulan Mei 2024
Tanggapan dari Embassy pada tanggal 14 Mei 2024
Hi James,We appreciate you staying with us. We are sorry it was not a great stay and we will work to improve. We hope you will give us another chance.

4/10 Buruk

Ashley

Bepergian bersama keluarga dan anak
Disukai: Staf & layanan
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
Sis, property is in desperate need of renovation. It is dirty and a lot of the amenities are rundown. Lamp was limp and broken . Toilet, clogged a couple times And the elevator is very slow and rickety. I expected a lot more from a Hilton property. Also, it is a scam to charge for city parking in an extremely rural area.
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Embassy pada tanggal 13 Mei 2024
Hi Ashley,We are sorry your stay was not a great one. Please contact the hotel directly if you would like to discuss further.

10/10 Sangat Bagus

Stephanie

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Maintenance was responsive
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Embassy pada tanggal 13 Mei 2024
HI Stephanie,Thank you for the 5 out of 5! We hope to see you again soon!

4/10 Buruk

Sandy

Bepergian bersama keluarga
Disukai: Staf & layanan
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
The entire facility was in disrepair with leaks that required dehumidifiers on several floors, peeling paint in bathroom along with mold, upholstery filled with stains, broken decor and trim work in rooms, carpets old, dirty and stained. This felt more like a cheap motel than the Hilton brand.
Menginap 2 malam pada bulan Mei 2024
Tanggapan dari Embassy pada tanggal 6 Mei 2024
Hi Sandy,We are sorry to hear your stay was not great one. We had a pipe burst and are in process of repairs. Please contact the hotel directly if you would like to discuss further.

2/10 Sangat Buruk

Brandon, Lynnwood

Bepergian dalam rombongan, Bepergian bersama keluarga dan anak, Bepergian bersama keluarga
Tidak Disukai: Kondisi & fasilitas properti
I spent one night and had two rooms both rooms had mechanical and material condition issue's that seemed to be never fixed. Our carpet was wet from the AC leak along with our floor in the kitchen area. The bathroom door surrounded area was wet and unsanitary in both rooms. Quite frankly for the price we paid per night I would like to be completely refunded my money
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Embassy pada tanggal 6 Mei 2024
Hi Brandon,We are sorry to hear your stay was not great one. Please contact the hotel directly if you would like to discuss further.

2/10 Sangat Buruk

Sharon

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The building is under active construction. We had all kinds of noise with hammering and sawing with equipment all over the hall. It even continued into the weekend. I have never ever had to experience this before. The hotel needs to shutdown until they are complete all of their work. It was the other floors too. I am so disappointed that this was actually allowed to happen.
Menginap 1 malam pada bulan April 2024
Tanggapan dari Embassy pada tanggal 2 Mei 2024
HI Sharon,We are so sorry for all the noise. Unfortunately, we had a pipe bust which effected multiple rooms on different floors and that is why we had all the noise. We could not have foreseen this issue but we are still very sorry it affected your stay.

10/10 Sangat Bagus

Esteban

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Safe
Menginap 1 malam pada bulan April 2024
Tanggapan dari Embassy pada tanggal 1 Mei 2024
HI Esteban,Thank you so much for staying with us!!

6/10 Cukup Baik

Dale

Bepergian bersama teman
Hilton was my favorite brand and Embassy my best hotel but it didn’t live up to par this time.
Menginap 2 malam pada bulan April 2024
Tanggapan dari Embassy pada tanggal 30 Apr 2024
Hi Dale,We are sorry your experience wasn't a great one. Please contact the hotel directly if you would like to discuss further.

10/10 Sangat Bagus

Cheri

Bepergian bersama keluarga
Disukai: Staf & layanan
Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Great parking, location and easy access to highway and restaurants and stores. Breakfast was delicious and plentiful. The front desk staff were helpful. The property is not updated or cared for. The pullout bed had a mattress cover with crumbs or other debris. The bathroom door stuck as it opened and closed. There was almost no toilet paper on the roll when we checked in our hotel room. This was the worst kept Embassy Suites I have ever slept/stayed/been in.
Menginap 1 malam pada bulan April 2024
Tanggapan dari Embassy pada tanggal 30 Apr 2024
Hi Cheri,We are sorry to hear about the issues during your stay and we will work to improve. If you would like to discuss further please contract the hotel directly.

10/10 Sangat Bagus

Britny

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
My family and I enjoyed our stay but it would be great if they disclose the property hold on Expedia. Was not expensive but still left out Definitely will return
Menginap 1 malam pada bulan April 2024
Tanggapan dari Embassy pada tanggal 29 Apr 2024
Hi Britny,Thank you for staying with us!! We look forward to seeing you again!

8/10 Bagus

Nicole

Menginap 1 malam pada bulan April 2024
Tanggapan dari Embassy pada tanggal 13 Mei 2024
Hi Nicole,Thank you for the 4 out of 5. We hope to see you again soon!

8/10 Bagus

Charles

Bepergian bersama teman, Bepergian bersama hewan peliharaan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Overall our stay was excellent. The location to the highway made traveling to different areas of the city convienent.That being said, there were a few minor issues.I had a hard time finding an ice machine that was working. (successful on the 3rd floor after checking the 5th and 6th) Also, the facility is showing signs of age. I will definitely consider this as my first choice for future reservations.
Menginap 2 malam pada bulan April 2024
Tanggapan dari Embassy pada tanggal 23 Apr 2024
HI Charles, Thank you so much for staying with us. We appreciate your comments and we are working to get all of our ice machines up and running properly!!

8/10 Bagus

Ben

Menginap 1 malam pada bulan April 2024
Tanggapan dari Embassy pada tanggal 13 Mei 2024
Hi Ben,Thank you for staying with us and we hope to have you back soon.

6/10 Cukup Baik

John

Menginap 2 malam pada bulan April 2024
Tanggapan dari Embassy pada tanggal 13 Mei 2024
Hi John,We appreciate the 3 out of 5. Please let us know how we can make it a 5 out of 5!

8/10 Bagus

Pablo

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Solid property and a great bang for your buck!
Menginap 4 malam pada bulan April 2024
Tanggapan dari Embassy pada tanggal 29 Apr 2024
Hi Pablo,Thank you so much for staying with us!! Hope to see you again soon!

4/10 Buruk

Megan

Bepergian bersama keluarga
Disukai: Staf & layanan
Tidak Disukai: Fasilitas, kondisi & fasilitas properti
one elevator is as out of order and it took forever to wait for the one working elevator. Bathroom didn’t feel too clean I guess because it was older. Sink drained super slow. You have to pay $10 a day to park in their parking lot.
Menginap 2 malam pada bulan April 2024
Tanggapan dari Embassy pada tanggal 18 Apr 2024
HI Megan,We are sorry your stay as not great and that one of our elevators went out. We will work to fix these issues. We hope you will give us another chance.

10/10 Sangat Bagus

Joseph, Limoges

Disukai: Kebersihan, staf & layanan
Nothing outstanding.
Menginap 3 malam pada bulan April 2024
Tanggapan dari Embassy pada tanggal 17 Apr 2024
Hi Joseph,Thank you so much for staying with us! We hope to have you back in the near future!!

10/10 Sangat Bagus

Randy

Menginap 2 malam pada bulan April 2024
Tanggapan dari Embassy pada tanggal 6 Mei 2024
HI Randy,Thank you for staying with us!! We hope to see you again soon.

4/10 Buruk

Denese

Bepergian bersama teman
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
The bathroom is too small!!! There is entirely too much living room space and the bathroom is a cubbyhole. This hotel is quite dated. The bed was okay. The best thing about this place was the breakfast buffet. Then they have the nerve to charge $10 for parking in a PARKING LOT! Not a parking deck but a parking lot! Ridiculous!
Menginap 2 malam pada bulan April 2024
Tanggapan dari Embassy pada tanggal 16 Apr 2024
Hi Denese,We are sorry your stay was not great. Please contact the hotel directly if you would like to discuss further.

10/10 Sangat Bagus

Alla, staten island

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Nice front desk staff! Very helpful! Nice breakfast!
Menginap 1 malam pada bulan April 2024
Tanggapan dari Embassy pada tanggal 16 Apr 2024
HI Alla,Thank you so much for staying with us! We appreciate the staff mention and we hope to see you again!!

10/10 Sangat Bagus

Stephanie

Bepergian bersama teman, Bepergian bersama hewan peliharaan, Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Staff was great beautiful Hotel Had the family suite it fit 5 adults 1child and a dog comfortably
Menginap 1 malam pada bulan April 2024
Tanggapan dari Embassy pada tanggal 11 Apr 2024
Hi Stephanie,Thank you for your wonderful review! We are so happy you had a great stay and that everyone fit comfortably.

4/10 Buruk

Edniqua

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, kondisi & fasilitas properti
Tidak Disukai: Staf & layanan
Was over booked & had to downgrade my room & I booked in advance. The front desk only words was “oh we must over booked & didn’t notice”.
Menginap 1 malam pada bulan April 2024
Tanggapan dari Embassy pada tanggal 9 Apr 2024
Hi Edniqua,We are sorry to hear your room was not available. I will alert the FD manager to work on training.

10/10 Sangat Bagus

Aiisha

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan April 2024
Tanggapan dari Embassy pada tanggal 9 Apr 2024
Hi Aiisha,We are thrilled you had a nice stay and hope to see you again!

8/10 Bagus

JOHN

Traveler bisnis, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Perhaps it was me, but I couldn't sleep very well. Barely got a couple hours. No bottled water in the room! Had to make a second trip to the desk, where they handed me a couple bottles.
Menginap 1 malam pada bulan April 2024
Tanggapan dari Embassy pada tanggal 9 Apr 2024
Hi John,We are sorry your couldn't sleep very well. Please contact the hotel if you would like to discuss your stay further.

8/10 Bagus

Angela

Bepergian bersama keluarga dan anak
Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
The room coild have used a better cleaning. The floors.amd carpets needed cleaning. We used a clorox wipe to clean and it was full of dust and dort. The floor was very dirty.
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Embassy pada tanggal 4 Apr 2024
Hi Angela,We are so sorry your room was not fully cleaned. I will alert our staff so they can improve on this matter.

6/10 Cukup Baik

LaVern

Disukai: Staf & layanan, kondisi & fasilitas properti
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari EMbassy pada tanggal 4 Apr 2024
HI LaVern,Thank you so much for staying with us!! We hope to see you again!

6/10 Cukup Baik

Sachitra

Disukai: Kebersihan, staf & layanan
We stayed two nights in room 427 the cooling system in the living room by the sink was leaking, woke up to water all over the floor . I called the front desk and they sent a younger gentleman and he got a bucket and towels, he cleaned it up . Then later on in the evening we came in to water leaking again from the cooling system. Definitely not good .
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Embassy pada tanggal 2 Apr 2024
Hi Sachitra,We are so sorry this happened. I will forward this to our team to investigate the leak further. We hope you will give us another chance.

8/10 Bagus

Shelia

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The breakfast and staff were excellent. The bathroom in the room was extremely small and its door was slightly damaged. I would stay again.
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Embassy pada tanggal 2 Apr 2024
Hi Shelia,Thank you for staying with us. We will be sure to send our team to fix the door. We look forward to seeing you again!

6/10 Cukup Baik

T

Disukai: Kebersihan, kondisi & fasilitas properti
Nice place
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Embassy pada tanggal 2 Apr 2024
Hi T,Thank you for the review! Hope to see you again!!

10/10 Sangat Bagus

Talsa

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
We had a wonderful time staying there felt very welcome. Best one we have stayed at so far while in Richmond Virginia for the race.
Menginap 3 malam pada bulan Maret 2024
Tanggapan dari Embassy pada tanggal 2 Apr 2024
Hi Talsa,We are so glad you enjoyed your stay!! We hope next time your in Richmond you will stay with us!

6/10 Cukup Baik

Lamesha

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Embassy pada tanggal 3 Apr 2024
HI Lamesha, We appreciate you staying with us and we hope you will stay with us again!

10/10 Sangat Bagus

Traci

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Elevators were insanely slow & packed. Otherwise, very clean, comfortable bedding, serene, friendly staff! Much thanks!!
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Embassy pada tanggal 1 Apr 2024
Hi Traci,Thankyou so much for staying with us! We hope you will stay with us again!

10/10 Sangat Bagus

Toshia

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
I enjoy happy hour and the breakfast.
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Embassy pada tanggal 2 Apr 2024
Hi Toshia,Thank you so much for staying with us! We are thrilled you enjoyed breakfast and the evening reception. We hope to have you back!

2/10 Sangat Buruk

Tyiesha

Disukai: Staf & layanan
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Embassy pada tanggal 9 Apr 2024
HI Tyiesha,We are sorry to see your stay was not great. If you would like to discuss your stay further please contact the hotel.

4/10 Buruk

Catherine

Menginap 3 malam pada bulan Maret 2024
Tanggapan dari Embassy pada tanggal 16 Apr 2024
HI Catherine,We are sorry to see your stay was not a great one. Please contact the hotel directly if you would like to discuss further.

10/10 Sangat Bagus

Cheryl

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Enjoyed the dining and the kindness of the staff.
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Embassy pada tanggal 25 Mar 2024
Hi Cheryl,We appreciate you staying with us! We hope to see you again soon.

6/10 Cukup Baik

Emily

Bepergian bersama keluarga dan anak
Disukai: Fasilitas
Tidak Disukai: Kebersihan
Unfortunately our room was dirty when we checked in. The air conditioner was spilling water onto the floor and there was a puddle of muddy water on the side of one of the beds near the wall. Due to the water issue, it smelled stale and moldy. We ended up changing rooms and the staff was pleasant.
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Embassy pada tanggal 19 Mar 2024
HI Emily,We are so sorry your room had all these issues. We will send maintenance to look into this.

10/10 Sangat Bagus

Nathaniel

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Embassy pada tanggal 18 Mar 2024
Hi Nathaniel,We appreciate you staying with us and hope to have you back soon!

10/10 Sangat Bagus

Robert

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Embassy pada tanggal 18 Mar 2024
Hi Robert,Thankyou so much for the 5 out of 5 review! We hope to see you again soon.

10/10 Sangat Bagus

Erica

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Loved the hotel. Surrounding area is a congested and I would not feel comfortable walking around after dark. Hotel is s showing some age but it is a very nice room.
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Embassy pada tanggal 18 Mar 2024
Hi Erica,Thank you so much for staying with us and leaving a review!! We appreciate you and hope to see you again soon!

2/10 Sangat Buruk

Rachelle

Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Embassy pada tanggal 19 Apr 2024
Hi Rachelle,I'm sorry you stay was not a great one. Please call the hotel directly if you would like to discuss further.

8/10 Bagus

Katherine

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Really nice place to stay. Free breakfast in the morning is complete with everything you could want, we ate it for all three mornings of our stay.
Menginap 3 malam pada bulan Maret 2024
Tanggapan dari Embassy pada tanggal 13 Mar 2024
Hi Katherine,Thank you so much for staying with us. We are so happy you enjoyed breakfast!!

4/10 Buruk

NELSON

Bepergian bersama keluarga
Disukai: Fasilitas
Too many boisterous children playing all over the hotel
Menginap 3 malam pada bulan Maret 2024
Tanggapan dari Embassy pada tanggal 13 Mar 2024
Hi Nelson,There is a city wide soccer tournament and just about all hotels are filled with children. We are sorry they made your stay not a great one. Please contact the hotel if you would like to discuss further.

2/10 Sangat Buruk

Wilmer

Bepergian bersama teman
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
I had to leave the night before, the bad service with Latin people is incredible.
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Embassy pada tanggal 11 Mar 2024
Hi Wilmer, We are sorry you did not enjoy your stay. Please contact the hotel if you would like to discuss further.

8/10 Bagus

Renee

Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Embassy pada tanggal 1 Apr 2024
HI Renee,Thank you for staying with us! We hope to see you again.