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Ulasan untuk Omni Richmond Hotel

4 out of 5
Omni Richmond Hotel
100 S 12th St, Richmond, VA

Ulasan

8,6

Sangat Bagus

Penilaian 10 - Sangat Bagus. 713 dari 1160 ulasan" "
Penilaian 8 - Bagus. 239 dari 1160 ulasan" "
Penilaian 6 - Cukup Baik. 104 dari 1160 ulasan" "
Penilaian 4 - Buruk. 48 dari 1160 ulasan" "
Penilaian 2 - Sangat Buruk. 56 dari 1160 ulasan" "

9,0/10

Kebersihan

8,8/10

Staf & layanan

8,4/10

Fasilitas

8,8/10

Kondisi & fasilitas properti

8,8/10

Ramah lingkungan

Ulasan

10/10 Sangat Bagus

Alisha

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Mei 2024

10/10 Sangat Bagus

Charles

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 2 malam pada bulan Mei 2024

10/10 Sangat Bagus

Vanessa

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Front desk was amazing and the rooms were clean
Menginap 2 malam pada bulan Mei 2024
Tanggapan dari Sheryl pada tanggal 26 Mei 2024
Hi Vanessa,Thank you for taking the time out to let us know about your most recent stay. We appreciate your feedback and will share your response with our Front Desk Team. Thank you again and hope to welcome you back next time.

8/10 Bagus

Kevon

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Staff was very good
Menginap 4 malam pada bulan Mei 2024
Tanggapan dari Sheryl pada tanggal 26 Mei 2024
Hi Kevon,Thank you for taking the time out to let us know about your most recent stay. We appreciate your feedback and hope to see you soon!

6/10 Cukup Baik

Anthony, Randolph

Disukai: Kebersihan
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Sheryl pada tanggal 21 Mei 2024
Hi Anthony, Thank you for your feedback, we appreciate you taking the time out to let us know about your stay and will share your response with the team. Regards

10/10 Sangat Bagus

Kerry

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
While the hotel was beautiful and first class all the way, it was the staff that impressed me the most. So friendly and helpful, the Valets, the front desk people, the cleaning service, all brilliant
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Shonte pada tanggal 20 Mei 2024
Thank you for your feedback. We appreciate your choice to stay with us.

10/10 Sangat Bagus

Adriana

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
It had kept its character and charm.
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Loyalty Ambassador/ Front Office Supervisor pada tanggal 13 Mei 2024
Good Morning! Thank you for taking time to complete a survey of your stay with us. I am delighted to see that you had such an amazing experience. :) Your comments are greatly valued. Looking forward to having you as a returning guest.

10/10 Sangat Bagus

Michelle

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Convenient to downtown Richmond, friendly staff!
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Loyalty Ambassador/ Front Office Supervisor pada tanggal 13 Mei 2024
Good Morning! Thank you for taking time to complete a survey of your stay with us. Being perfectly centered in the heart of the city allows all of our guests to enjoy all festivities with ease. I am delighted to see that you had such an amazing experience. Looking forward to having you as a returned guest!

4/10 Buruk

Lauren

Disukai: Staf & layanan
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
I checked out only moments after checking in. The first room they gave me had a bad smell, the air didn’t work, sheets were dirty, and the mirror in the bathroom was literally falling off the wall. They moved me to another room and it was just as bad. I got out of there and booked another hotel nearby.
Tanggapan dari Loyalty Ambassador/ Front Office Supervisor pada tanggal 13 Mei 2024
Hello Lauren. I am very sorry for your experience with us. We take pride in providing top tier service with exceptional rooms. It appears that we did not meet our expectations during your visit. I would love to invite you back to show this stay was an exception. Should you be ever so gracious, I am sure that your perception of the Omni Hotel Richmond would be gravely different. Looking forward to another opportunity to be of service.

10/10 Sangat Bagus

Joseph, Alexandria

Menginap 1 malam pada bulan Mei 2024

10/10 Sangat Bagus

Joseph, Alexandria

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Omni was great convenient and clean.
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Loyalty Ambassador/ Front Office Supervisor pada tanggal 13 Mei 2024
Good Morning! Thank you for taking time to complete a survey of your stay with us. I am delighted to see that you had such an amazing experience. Looking forward to having you as a returned guest!

8/10 Bagus

Bill

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great facilities, easy access, friendly staff. Three issues: periodic noises coming from the HVAC vent/facilities. Confusion about lack of housekeeping (including replenishing coffee) associated with tag on the door. Suggest you separate that from the tag for do not disturb. Extra payments disguise the price. WiFi should be built into the room price. Overnight parking and valet service is too expensive.
Menginap 2 malam pada bulan April 2024
Tanggapan dari Loyalty Ambassador/ Front Office Supervisor pada tanggal 13 Mei 2024
Good Morning Bill. Thank you for taking time to complete a survey of your stay with us. Your feedback is greatly valued. Thank you for your comments. We look forward to having another opportunity to service your hospitality needs in the future!

10/10 Sangat Bagus

Thomas

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Nice!
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Loyalty Ambassador/ Front Office Supervisor pada tanggal 25 Apr 2024
Hello Thomas. We are delighted to see that you had such an incredible experience with us and we greatly value your feedback. Looking forward to having you as a returning guest.

8/10 Bagus

Cadee, Clovis

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
It said walkable, there were a few restaurants but not many. Some homeless around I asked the desk if it was safe to walk alone, they seemed skeptical
Menginap 3 malam pada bulan April 2024
Tanggapan dari Loyalty Ambassador/ Front Office Supervisor pada tanggal 25 Apr 2024
Good Afternoon. Thank you for taking a moment to complete a survey of your stay. We hope to have another opportunity to serve you in the future.

10/10 Sangat Bagus

Lamonte

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas
The parking was not easily accesible. Although used valet parking because of ADA persons. A bit pricey. Overall, great hotel.
Menginap 2 malam pada bulan April 2024
Tanggapan dari Loyalty Ambassador/ Front Office Supervisor pada tanggal 25 Apr 2024
Good Afternoon Lamonte. Thank you for taking a moment to share your feedback with us. Your comments assist our team to delivery a superior experience and your comments will be shared with our valet team. Hoping to have another opportunity to have you with us. :)

10/10 Sangat Bagus

Diana

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan April 2024
Tanggapan dari Shonte pada tanggal 16 Apr 2024
Thank you for your feedback, we appreciate your choice to stay with us.

10/10 Sangat Bagus

James, Hanover

Disukai: Kebersihan, staf & layanan
Menginap 1 malam pada bulan April 2024
Tanggapan dari Shonte pada tanggal 16 Apr 2024
Thank you for your feedback, we appreciate your choice to stay with us.

10/10 Sangat Bagus

Shaunte

Excellent
Menginap 1 malam pada bulan April 2024
Tanggapan dari Loyalty Ambassador/ Front Office Supervisor pada tanggal 14 Apr 2024
Hello Shaunte. Thank you for taking time to complete a survey of your stay with us. We are delighted to see that you enjoyed your stay! Looking forward to seeing you again.

10/10 Sangat Bagus

Renee

I had not been to Richmond in 25 years and wasn't sure where to stay. The last time I was in town, it wasn't all that safe, but I was extremely comfortable at the Omni. I walked the area, enjoyed wonderful food and was pleased at the friendliness of the staff! Thank you and I would stay here again if in Richmond!
Menginap 1 malam pada bulan April 2024
Tanggapan dari Shonte pada tanggal 16 Apr 2024
Thank you for your feedback, we appreciate your choice to stay with us.

10/10 Sangat Bagus

Buster

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Awesome 😎💯
Menginap 1 malam pada bulan April 2024
Tanggapan dari James - Front Office Manager pada tanggal 19 Apr 2024
Thank you for staying with us at the Omni Richmond Hotel. We appreciate your feedback and hope to welcome you back soon!

4/10 Buruk

Master

Disukai: Kebersihan
Tidak Disukai: Kondisi & fasilitas properti
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Loyalty Ambassador/ Front Office Supervisor pada tanggal 12 Apr 2024
Hello Master. Thank you for taking time to complete a survey of your stay with us. We take pride in providing top tier service and it does not seem that we met our mark during your visit. I would like to invite you back to show this stay was an exception. Please accept my most sincere apologies and we hope to have another opportunity to service your future hospitality needs.

8/10 Bagus

Daphne, Leesburg

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Nice - kind of basic for the price but no issues. Valet parking system was down - it would have been nice for them to tell me that when I deposited the car rather than after I spent five minutes going through the automated system for them to tell me they had no record of my vehicle and then waiting in line for 5 minutes to learn that system was not working
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Loyalty Ambassador/Front Office Supervisor pada tanggal 2 Apr 2024
HI Daphne! Thank you for taking time to complete a survey of your stay. Your feedback is instrumental in our teams success. I would like to apologize for our system challenges. Unfortunately, this was an unforeseen event. We hope that your inconvenience does not hinder you from returning as it would be our pleasure to assist your hospitality when returning to the area.

10/10 Sangat Bagus

Jorge

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Loyalty Ambassador pada tanggal 26 Mar 2024
Good Afternoon Jorge! Thank you for taking time to complete a survey of your visit. I am delighted to see that you had a phenomenal experience! Looking forward to another opportunity to service your future hospitality needs.

10/10 Sangat Bagus

Maya

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Beautiful hotel and great staff
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Shonte pada tanggal 24 Mar 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Sangat Bagus

Kenya

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Only issue was the toiletries in our bathroom were empty. Like they weren’t changed out from the last guest.
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Shonte pada tanggal 24 Mar 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Sangat Bagus

Brandi

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
I loved the property and the location. Located easy access and walking distance to a lot of cool places in Richmond. The hotel was very clean and I felt super safe. The staff is excellent! The beds are comfy and the hotel was quiet. A couple of things that I believe should be changed. For the price of the hotel, parking should be free or at least validated. Number two is coffee and breakfast should be included. Not just one free coupon. Other than that we had a wonderful stay.
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Shonte pada tanggal 24 Mar 2024
Thanks for staying with us. We appreciate your feedback!

2/10 Sangat Buruk

Carlos

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
I did not like that I booked to stay for 2 nights 15-17, I arrived on the 16th around 10am and they said my room wasn’t ready! So they still charged me for 2 nights and they gave my room(queen deluxe) to someone else! And they put me on a 2 bed room, they said they couldn’t do anything about it! Was a terrible experience! Had never happened to me before at any other hotels.
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Shonte pada tanggal 24 Mar 2024
Thank you for you feedback, Were are truly sorry your stay failed expectations. Please let our team know the next time you visit so we can ensure your next stay is exceptional.

10/10 Sangat Bagus

Roy

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Very friendly staff.
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Shonte pada tanggal 24 Mar 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Sangat Bagus

Catherine

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Shonte pada tanggal 24 Mar 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Sangat Bagus

Aimee

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
An elegant place to stay for a special occassion.
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Shonte pada tanggal 24 Mar 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Sangat Bagus

Haven

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
I like the city view
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Shonte pada tanggal 24 Mar 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Sangat Bagus

Melani

Disukai: Kebersihan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Shonte pada tanggal 24 Mar 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Sangat Bagus

Elizabeth

Bepergian bersama teman, Bepergian bersama keluarga dan anak, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
We had an excellent experience with Omni. It was a beautiful room and hotel, for a reasonable rate for the experience. Pool was super fun and open later. We got great food for the onsite restaurant without the markup you usually associate with room service. Everyone who worked there was polite, professional, and helpful.
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Shonte pada tanggal 24 Mar 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Sangat Bagus

Tracy

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Shonte pada tanggal 24 Mar 2024
Thanks for staying with us. We appreciate your feedback!

2/10 Sangat Buruk

Nicole

Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
So disappointing - not at all the Omni experience.
Tanggapan dari Shonte pada tanggal 10 Mar 2024
I'm so sorry to hear about this negative experience during your stay. Please know that is not the standard of the Omni Richmond. we take all concerns and complaints of our guests very seriously and we will inform the leadership team of this experience.

2/10 Sangat Buruk

Jennifet

They charged me full rate in addition to being prepaid through Expedia. I’ve left messages and no one is returning my call to refund the charges
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Shonte pada tanggal 10 Mar 2024
We will address this guests concerns Directly

10/10 Sangat Bagus

Drew

Menginap 3 malam pada bulan Februari 2024
Tanggapan dari Loyalty Ambassador pada tanggal 26 Mar 2024
Good Afternoon Drew! Thank you for taking a moment to complete a survey of your stay with us. I am delighted to see that you had such an amazing experience. Looking forward to servicing your future hospitality needs.

8/10 Bagus

Carol

Bepergian bersama keluarga
Disukai: Kondisi & fasilitas properti
Rude guests
The people across the hall from us were extremely rude...slammed doors all night and the woman talked extremely loud, as if trying to make a lot of noise.
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Shonte pada tanggal 28 Feb 2024
Thank you for your genuine feedback. I'm sorry that your stay was dampened with us. Please reach out to our team on your next visit so we can make your next stay exceptional.

10/10 Sangat Bagus

Vincent

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Shonte pada tanggal 28 Feb 2024
Thank you for your feedback, we truly appreciate your choice to stay with us at the Richmond Omni.

10/10 Sangat Bagus

Julian

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
It’s my go to always!!
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Shonte pada tanggal 28 Feb 2024
Thank you for your feedback, we truly appreciate your choice to stay with us at the Richmond Omni.

10/10 Sangat Bagus

Glen

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
First-rate hotel property within easy walking distance of offices, restaurants, bars, and stores.
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Shonte pada tanggal 28 Feb 2024
Thank you for your feedback, we truly appreciate your choice to stay with us at the Richmond Omni.

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Great couples getaway
Menginap 2 malam pada bulan Februari 2024
Tanggapan dari Shonte pada tanggal 28 Feb 2024
Thank you for your feedback, we truly appreciate your choice to stay with us at the Richmond Omni.

10/10 Sangat Bagus

Michael

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Shonte pada tanggal 28 Feb 2024
Thank you for your feedback, we truly appreciate your choice to stay with us at the Richmond Omni.

8/10 Bagus

Michael

Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Shonte pada tanggal 28 Feb 2024
Thank you for your genuine feedback. I'm sorry that your stay was dampened with us. Please reach out to our team on your next visit so we can make your next stay exceptional.

10/10 Sangat Bagus

Carin

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Nice and easy
Friendly stafd. Easy check in. Close to local shops and food
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Shonte pada tanggal 28 Feb 2024
Thank you for your feedback, we truly appreciate your choice to stay with us at the Richmond Omni.

8/10 Bagus

Hans

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Great Hotel. Only front desk left me on hold for 8 minutes when I called from the room.
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Shonte pada tanggal 28 Feb 2024
Thank you for your genuine feedback. I'm sorry that your stay was dampened with us. Please reach out to our team on your next visit so we can make your next stay exceptional.

10/10 Sangat Bagus

Mark

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
View from out of town.
Our room was quiet, clean, and comfortable. Gave 4 stars on comfort because we initially didn't have heat but house staff quickly fixed the problem. Kudos to the repair man. Hot water in bathroom in an instant. Bell hop gentleman was superb. Let's face it, parking was expensive. Only thing strange were the VERY scantly dressed young women in lobby area in the evening. Prostitutes or bad wardrobe choices?
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Shonte pada tanggal 28 Feb 2024
Thank you for your feedback, we truly appreciate your choice to stay with us at the Richmond Omni.

10/10 Sangat Bagus

Michael

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Shonte pada tanggal 28 Feb 2024
Thank you for your feedback, we truly appreciate your choice to stay with us at the Richmond Omni.

10/10 Sangat Bagus

Rohit, Fairfax

Traveler bisnis, Bepergian bersama keluarga dan anak, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Good clean hotel
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Shonte pada tanggal 28 Feb 2024
Thank you for your feedback, we truly appreciate your choice to stay with us at the Richmond Omni.

8/10 Bagus

Handan

Menginap 2 malam pada bulan Februari 2024
Tanggapan dari Shonte pada tanggal 28 Feb 2024
Thank you for your genuine feedback. I'm sorry that your stay was dampened with us. Please reach out to our team on your next visit so we can make your next stay exceptional.