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Ulasan untuk The Berkeley Hotel

4 out of 5
The Berkeley Hotel
1200 E Cary St, Richmond, VA

Ulasan

8,8

Sangat Bagus

Penilaian 10 - Sangat Bagus. 829 dari 1426 ulasan" "
Penilaian 8 - Bagus. 358 dari 1426 ulasan" "
Penilaian 6 - Cukup Baik. 134 dari 1426 ulasan" "
Penilaian 4 - Buruk. 65 dari 1426 ulasan" "
Penilaian 2 - Sangat Buruk. 40 dari 1426 ulasan" "

9,2/10

Kebersihan

9,2/10

Staf & layanan

7,4/10

Fasilitas

8,6/10

Kondisi & fasilitas properti

8,4/10

Ramah lingkungan

Ulasan

8/10 Bagus

Robert

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas
I liked the location of the property and the staff. One thing I found odd though was the video in the lobby of the rooms. It looked NOTHING like our room.
Menginap 2 malam pada bulan Mei 2024
Tanggapan dari Hotel Management pada tanggal 28 Mei 2024
Thank you for your review, Robert! I am happy to hear you enjoyed your stay with us. The video in the lobby is what the rooms will look like after our upcoming renovation is completed! We hope to host you again soon.

4/10 Buruk

Irma

Bepergian bersama teman
Tidak Disukai: Kebersihan, staf & layanan, fasilitas
No comforter daily maid service not available. Rarely see front reception. No phone in room Not coming back or recommending. Omni for me next time or Airbnb
Menginap 4 malam pada bulan Mei 2024
Tanggapan dari Hotel Management pada tanggal 28 Mei 2024
Thank you for your review, Irma! First, I would like to apologize for the issues during your stay with us. The room you stayed in was one our new rooms and we are still working out the small details. I apologize it was not communicated to you during the check-in process. Again, I do apologize for the inconvenience during your stay with us and we would like for you to give us another chance. If so, please reach out and I will ensure you have a memorable stay with us.

6/10 Cukup Baik

John

Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Hotel Management pada tanggal 28 Mei 2024
Thank you for your review, John! I would love hear more about your experience with us. If you could reach out that would be great!

6/10 Cukup Baik

Carolina

Disukai: Staf & layanan
Menginap 2 malam pada bulan Mei 2024
Tanggapan dari Hotel Management pada tanggal 22 Mei 2024
Thank you for your review, Carolina! I would like to hear more about your experience with us. If you could reach out to us, that would be greatly appreciated.

4/10 Buruk

Ralphann

Bepergian bersama teman
Tidak Disukai: Fasilitas
My husband and I come into town every year about the same time but each year we are less and less impressed with this hotel. It’s very average quality, the staff is average, amenities are below average. This was probably our last year staying
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Hotel Management pada tanggal 21 Mei 2024
Thank you for your review, Ralphann. First, I want to apologize for the issues you experienced during your stay with us. I am happy to report all room issues are being addressed in our upcoming renovations! I hope you will give us another chance in the near future to make the Berkeley your favorite in the area!

10/10 Sangat Bagus

Brooke

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Really lovely hotel! On the cutest street and lots to do around. Staff was very friendly. Would stay again!
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Hotel Management pada tanggal 21 Mei 2024
Thank you for your 5 out of 5 rating, Brooke! We are very happy to hear you enjoyed your stay with us, the cobblestone street is one of my favorites about our location! I appreciate the kind words regarding our staff! We hope to host you again in the near future!!

10/10 Sangat Bagus

Steffany

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Loved our stay at the Berkeley Hotel - it's in a great spot (dining options all around), close to venues, super friendly staff, clean and updated rooms. The onsite restaurant was really good too! Will definitely stay again when we're in town. A Thank you to Starlett and staff! :)
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Hotel Management pada tanggal 17 Mei 2024
Thank you for your kind review, Steffany! We are very pleased to hear you enjoyed your stay with us. I appreciate the kind words regarding our staff, they are the best! Again, thank you for your review and we hope to host you soon if your travel brings you back to the Richmond area!

4/10 Buruk

Cheryl

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Hotel Management pada tanggal 17 Mei 2024
Thank you for your review!

8/10 Bagus

Raul

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The location and bed are really great.
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Hotel Management pada tanggal 15 Mei 2024
Thank you for your review, Raul! We hope to host you again in the near future!

6/10 Cukup Baik

Lesley, Indianapolis

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas
The hotel is being rehabbed so there are a few glitches but it will be more than amazing when completed
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Hotel Management pada tanggal 14 Mei 2024
Thank you for your review, Lesley! We are currently undergoing renovations; we cannot wait until it has been completed and you can enjoy it! The Berkeley team hopes to host you again in the near future!

10/10 Sangat Bagus

Kristin

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Really really nice people. Delicious breakfast.
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Hotel Management pada tanggal 13 Mei 2024
Thank you for your review, Kristin! We are very happy you enjoyed your stay with us and hope to host you again when you travel brings you back to the Richmond area.

10/10 Sangat Bagus

James

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Great hotel
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Hotel Management pada tanggal 13 Mei 2024
Thank you for your review, James! I am very pleased to hear you enjoyed your stay with us and we hope to host you again in the near future!

6/10 Cukup Baik

Teresa

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan
Very much in need of updating. Restaurant was not good. Friendly staff and like that valet parking was offered. Very walkable. For $200/night would stay somewhere else that is more updated next time.
Menginap 1 malam pada bulan April 2024
Tanggapan dari Hotel Management pada tanggal 9 Mei 2024
Thank you for your review, Teresa! We apologize for any issues you experienced during your stay with us. I will send your review over to the restaurant owner so they are aware of the issues you experienced. We are happy to report all room issues are being addressed in our upcoming renovations. I hope you will give us another chance in the near future!

10/10 Sangat Bagus

Elizabeth

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Customer service was above and beyond. The room was slightly dated but very comfortable and all we needed for one night. The cleanliness of the bathroom was about a 8/10, found some hair here and there but that’s fine. Great place overall!
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Hotel Management pada tanggal 13 Mei 2024
Thank you for your review, Elizabeth! I am very happy to hear that you enjoyed your stay with us! We are happy to report all rooms are being updated in our upcoming renovations. We hope you will stay with us in the future!

2/10 Sangat Buruk

Mary, Palmetto

Tidak Disukai: Staf & layanan, kondisi & fasilitas properti
Menginap 3 malam pada bulan April 2024
Tanggapan dari Hotel Management pada tanggal 10 Mei 2024
Thank you for your review, Mary. I would love to hear more about your experience. If you could reach out to me so I can hear more about your stay that would be great. I do apologize for your stay with us only being 1 star.

4/10 Buruk

Michael

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
In desparate need of updates. From horrible old shower head to broken toilet seat and just really old furniture to the cranky person that checked us in.
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Hotel Management pada tanggal 8 Mei 2024
Thank you for your review, Michael. First, I would like to apologize for the issues you experienced during the check-in process as that is not the norm for us and will be speaking with our staff members. We are however happy to report all room issues will be addressed in our upcoming renovations! I hope you will give us another chance to redeem ourselves. If so, please reach out to me directly and I will ensure you receive the full Berkeley experience.

10/10 Sangat Bagus

Luceli

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Great location. Hotel is very clean. Room is clean, smell clean. Good size. Great customer service
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Hotel Management pada tanggal 9 Mei 2024
Thank you for your review, Luceli! I am very pleased to hear you enjoyed your stay with us and hope to host you again in the near future!

10/10 Sangat Bagus

Kenneth

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Absolutely amazing experience! Hands down the nicest hotel and room I’ve stayed in. Front desk was very friendly, polite and a joy to speak with. The room was impeccable and newly renovated. We loved everything about it! Alfreda was a joy to work with and Valet was great too. The beds are extremely comfortable and so are the sheets, pillows, comforter and the robes! The bathroom and stand-in shower was perfect and exactly what we needed. 10/10 highly recommend! Will certainly be returning!
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Hotel Management pada tanggal 7 Mei 2024
Thank you for your amazing review, Kenneth! I am very pleased to hear you enjoyed your stay with us. I am also happy to hear you got to experience one of our new rooms. We hope to become your go-to hotel when you are in the Richmond area!

8/10 Bagus

Jan-Bas

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great place downtown straight across from The Tobacco Company. Staff was great.
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Hotel Management pada tanggal 6 Mei 2024
Thank you for your kind review, Jan-Bas! We appreciate the nice words regarding our staff.

6/10 Cukup Baik

Linda

Bepergian bersama keluarga
Disukai: Kebersihan, kondisi & fasilitas properti
The area was quite nice. There was a water glass on a table by the elevator that was there for at least two days. Poor service in the restaurant, I would not recommend it to anyone.
Menginap 3 malam pada bulan April 2024
Tanggapan dari Hotel Management pada tanggal 6 Mei 2024
Thank you for your review, Linda! We do apologize for the inconsistency's during your stay with us as that is not the norm. I will send the restaurant owner the information regarding the restaurant as that is separate from the hotel. Again, we do truly apologize and hope you will give us another chance in the future!

10/10 Sangat Bagus

Duane

Disukai: Kebersihan
Menginap 1 malam pada bulan April 2024
Tanggapan dari Hotel Management pada tanggal 6 Mei 2024
Thank you for your review, Duane!

8/10 Bagus

Laurence, Richmond

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 2 malam pada bulan Mei 2024
Tanggapan dari Hotel Management pada tanggal 6 Mei 2024
Thank you for your review!

10/10 Sangat Bagus

Robert

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
All good !
Menginap 1 malam pada bulan April 2024
Tanggapan dari Hotel Management pada tanggal 6 Mei 2024
Thank you for your review, Robert!

10/10 Sangat Bagus

Natalie

Traveler bisnis
Great stay!
Menginap 3 malam pada bulan April 2024
Tanggapan dari Hotel Management pada tanggal 3 Mei 2024
Thank you for your review, Natalie! I am very happy to hear that you enjoyed your stay with us and we hope to host you again in the near future!

10/10 Sangat Bagus

Mitchell

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Nice room. Clean and we'll appointed
Menginap 1 malam pada bulan April 2024
Tanggapan dari Hotel Management pada tanggal 1 Mei 2024
Thank you for your review, Mitchell! We are very pleased to hear you enjoyed your stay with us. We hope to become your go-to hotel when you are visiting the Richmond area!

10/10 Sangat Bagus

Lance

Disukai: Kondisi & fasilitas properti
Well kept building and Noah, although not a need for me, he behaved in the most professional and respectful manner.
Menginap 1 malam pada bulan April 2024
Tanggapan dari Hotel Management pada tanggal 30 Apr 2024
Thank you for your review, Lance! We appreciate the kind words regarding our hotel and Noah, he is truly an asset to our team! We hope to host you again soon.

10/10 Sangat Bagus

James

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
xx
Menginap 1 malam pada bulan April 2024
Tanggapan dari Hotel Management pada tanggal 29 Apr 2024
Thank you for your review, James!

10/10 Sangat Bagus

Stacy

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great location and friendly staff.
Menginap 1 malam pada bulan April 2024
Tanggapan dari Hotel Management pada tanggal 29 Apr 2024
Thank you for your review, Stacy! We appreciate the kind words and hope to host you again soon!

6/10 Cukup Baik

Cherina

Disukai: Staf & layanan
Beautiful old property. Front staff friendly and helpful. Bed was OK. Clean. Area like any downtown area but didn’t go far.
Menginap 1 malam pada bulan April 2024
Tanggapan dari Hotel Management pada tanggal 29 Apr 2024
Thank you for your review, Cherina! I am pleased to hear that you enjoyed your stay and am happy to report all mattresses are being replaced in our upcoming renovation!

10/10 Sangat Bagus

Jeremy

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Property was very convenient and had easy access to local places of interest.
Menginap 2 malam pada bulan April 2024
Tanggapan dari Hotel Management pada tanggal 29 Apr 2024
Thank you for your review, Jeremy! We hope to host you again soon!

8/10 Bagus

Elizabeth

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
With its intimate lobby and old-world vibe, the hotel offers a pleasant contrast to the very corporate Omni across the way. Staff were courteous and helpful. The room was comfortable: nice quality bed linens, similar, oversized towels, a good-sized bathroom, and a shower with plenty of water. Spotlessly clean and quiet. The only real drawback is parking, which is limited to valet. We used a parking garage nearby. Will be back, and will try the restaurant next time!
Menginap 1 malam pada bulan April 2024
Tanggapan dari Hotel Management pada tanggal 29 Apr 2024
Thank you for your review, Elizabeth! We are very pleased to hear you enjoyed your stay with us and we hope to host you again in the future!

8/10 Bagus

Linda

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great location in historic Shockoe Slip across from the Tobacco Company. Very walkable, city seems clean, but as most cities recovering from the effects of the pandemic. Richmond's style still shines through!
Menginap 3 malam pada bulan April 2024
Tanggapan dari Hotel Management pada tanggal 26 Apr 2024
Thank you for your review, Linda! We LOVE our location and are happy you enjoyed it as well. We hope to host you again soon!

6/10 Cukup Baik

Sarah

Menginap 1 malam pada bulan April 2024
Tanggapan dari Hotel Management pada tanggal 16 Mei 2024
Thank you for your review, Sarah! I would love to hear more about your experience with us.

10/10 Sangat Bagus

Rebecca

Bepergian bersama hewan peliharaan, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
The staff is lovely and the attached restaurant's food is delicious and the staff is incredibly friendly.
Menginap 1 malam pada bulan April 2024
Tanggapan dari Hotel Management pada tanggal 26 Apr 2024
Thank you for your review, Rebecca! We are very pleased to hear that you enjoyed your stay with us! I hope we are your go-to hotel when visiting the Richmond area!

10/10 Sangat Bagus

James

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Olde Towne Richmond. Charming people and location.
Menginap 1 malam pada bulan April 2024
Tanggapan dari Hotel Management pada tanggal 24 Apr 2024
Thank you for your review, James! We hope to host you again in the near future!

10/10 Sangat Bagus

Nicole

Menginap 1 malam pada bulan April 2024
Tanggapan dari Hotel Management pada tanggal 13 Mei 2024
Thank you for your review, Nicole! We hope to host you again in the near future!

8/10 Bagus

CHARITY

Bepergian dalam rombongan, Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Hotel was very clean and well-kept. The staff was friendly and professional.
Menginap 1 malam pada bulan April 2024
Tanggapan dari Hotel Management pada tanggal 22 Apr 2024
Thank you for your review, Charity! We are very pleased you enjoyed your stay with us and we hope to host you again in the near future!

10/10 Sangat Bagus

Jan L

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
This is my favorite hotel in downtown Richmond. It's close to the Capitol, shops, and restaurants. Classic decor and stylish rooms. Customer service was fantastic!
Menginap 2 malam pada bulan April 2024
Tanggapan dari Hotel Management pada tanggal 22 Apr 2024
Thank you for your review, Jan! We are very happy to hear that you enjoyed your stay with us and hope to host you again in the near future!

6/10 Cukup Baik

CHRISTINE, Mesa

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
We stayed there for 4 nights. It was walkable to several different eating establishments with a restaurant that was there at the hotel, but wasn’t owned by the hotel. The beds were comfortable, room was clean. Nothing was outstanding. It adequately met our needs for our vacation.
Menginap 4 malam pada bulan April 2024
Tanggapan dari Hotel Management pada tanggal 18 Apr 2024
Thank you for your review, Christine! We are happy you enjoyed your stay with us! We are about to under-go a full renovation and we hope you will come back to enjoy it!

8/10 Bagus

Marina

Disukai: Kebersihan, staf & layanan
Menginap 1 malam pada bulan April 2024
Tanggapan dari Hotel Management pada tanggal 17 Apr 2024
Thank you for your review!

2/10 Sangat Buruk

Elijah

Disukai: Staf & layanan
Tidak Disukai: Kondisi & fasilitas properti
Menginap 2 malam pada bulan April 2024
Tanggapan dari Hotel Management pada tanggal 16 Apr 2024
Thank you for your review

10/10 Sangat Bagus

Betty

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
I appreciated the hotels proximity to the night life.
Menginap 1 malam pada bulan April 2024
Tanggapan dari Hotel Management pada tanggal 15 Apr 2024
Thank you for your review! We love our area! Can't wait to host you again soon!

10/10 Sangat Bagus

John

Bepergian bersama teman
Excellent location…close to great restaurants within walking distance. Rooms are comfortable with all amenities close by.
Menginap 1 malam pada bulan April 2024
Tanggapan dari Hotel Management pada tanggal 11 Apr 2024
Thank you for your review!

10/10 Sangat Bagus

Stephen

Bepergian bersama hewan peliharaan
Comfortable room. Was just in town one night to see a show. Thanks!
Menginap 1 malam pada bulan April 2024
Tanggapan dari Hotel Management pada tanggal 9 Apr 2024
Thank you for your review, Stephen! We hope to host you again in the near future!

10/10 Sangat Bagus

Rose

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The Berkeley Hotel is a beautiful Boutique hotel. The staff has superb from Front Desk to the new Restaurant. The Front Desk help us with our reservation that Expedia wouldn’t do. They made our check in easy and simple. They were at a full house capacity. I have worked in a hotel for 20 yrs. and they made each guest feel comfortable like we were their neighbors. Valet agents were helpful with directions, help with 3 women’s cart of luggage up to our room (a lot), they were always smiling! The new Restaurant in the hotel, that open up 5 weeks before our check-in was the best food I have ever eaten!
Menginap 3 malam pada bulan Maret 2024
Tanggapan dari Hotel Management pada tanggal 8 Apr 2024
Thank you for your review, Rose! I am pleased to hear that you enjoyed your stay with us and the new restaurant! We hope to become your go-to hotel when you travel to the Richmond area!

10/10 Sangat Bagus

Julia

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
We loved the text check-ins! We were able to ask questions and get our car right away, all with a simple text! Everyone seemed so personable and nice! Loved our room too!
Menginap 1 malam pada bulan April 2024
Tanggapan dari Hotel Management pada tanggal 8 Apr 2024
Thank you for your review, Julia! We love being able to connect with our guests in a new way that makes it easier on our guests! I am so happy you loved your room and we hope to become your go-to hotel when in the Richmond area!

10/10 Sangat Bagus

Samuel

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The staff were as friendly and helpful as you can get. Arrived late and starving, but they opened the kitchen and fed us! I had left my phone charger somewhere and they gave me one! Chris, bartender and server extraordinaire recommended some tasty choices that arrived promptly and at a reasonable price. Our room was spacious, quiet.and affordable. Safe, walkable area. If you are currently staying somewhere else, do try out the restaurant.
Menginap 1 malam pada bulan April 2024
Tanggapan dari Hotel Management pada tanggal 8 Apr 2024
Thank you for your review, Samuel! I am very pleased you enjoyed your stay and the staff! We hope to host you again soon!

10/10 Sangat Bagus

Elvernette

Bepergian bersama hewan peliharaan, Bepergian bersama keluarga
Disukai: Fasilitas
Clean and close to everything
Menginap 1 malam pada bulan April 2024
Tanggapan dari Hotel Management pada tanggal 8 Apr 2024
Thank you for your review! We hope to host you again soon!

6/10 Cukup Baik

Daniel

Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Hotel Management pada tanggal 8 Apr 2024
Thank you for your review!

10/10 Sangat Bagus

Matthew

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
A mini-fridge would have been nice, but other than that it is a very nice hotel and nice rooms for the price!
Menginap 2 malam pada bulan April 2024
Tanggapan dari Hotel Management pada tanggal 8 Apr 2024
Thank you for your review, Matthew! We do have mini fridges that can be requested and all rooms will have mini fridges and microwaves after our upcoming renovations! I am glad you enjoyed your stay and hope to host you again soon.