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Reviews of Staybridge Suites Jackson, an IHG Hotel

3 out of 5
Staybridge Suites Jackson, an IHG Hotel
801 Ridgewood Rd, Ridgeland, MS

Reviews

8.4

Very good

Rating 10 - Excellent. 260 out of 491 reviews" "
Rating 8 - Good. 127 out of 491 reviews" "
Rating 6 - Okay. 44 out of 491 reviews" "
Rating 4 - Poor. 32 out of 491 reviews" "
Rating 2 - Terrible. 28 out of 491 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Stuart

Travelled with family
Disliked: Staff & service
It was a $110 night hotel that I paid $170 for. Unfortunate that on Friday breakfast got wiped away with a traveling group of teens. The wasn’t even coffee in the large container. I don’t plan on coming back.
Stayed 2 nights in May 2024
Response from Staybridge Suites on 12 May 2024
Dear Stuart,We value your feedback and will make sure it does not happen again, Hope you give us another chance .

10/10 Excellent

Maria, Baton Rouge

Liked: Cleanliness, staff & service, property conditions & facilities
Nice location
Stayed 1 night in May 2024
Response from Staybridge Suites on 10 May 2024
Dear Maria,Thank you for your valuable feedback and we look forward to welcoming you back.Thank YouStaybridge Suites

2/10 Terrible

Tenira

Travelled with family, Travelled with family and small children, Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
I’ve stayed here many times in the past and this time was the worst. It was an obvious decline in service and accommodations. 1. We arrived at 1:30p and was told NO you cannot check in early, very sternly. That’s fine since there’s a reason usually like rooms not being ready. 2. Not sure if Expedia or the hotel changed the accommodation, but I wanted two beds. I got a single bed. I went to ask for a room change and pay for an upgrade. I was told no. No accommodations could be made. Fine. 3. The room was warm and air wasn’t working properly overnight. 4. The sink stopped up and toilet ran all night. When we got up to use the bathroom in the morning, the toilet overflowed to the point where water was pouring out. My daughter and husband went to relay it to the front desk and was told that someone was on the way. I went down twenty mins later and the receptionist said, “we’re aware. He’s on his way in.” I said, “I don’t think you understand. The water is pouring out and it’s over half the carpet.” She insisted it was fine. I told her we needed to get ready and be out by 9am because we had a funeral to attend. The manager, I’m assuming, says they will reassign us to a room and did. This was 8am. We got into the room and noted the tub was left with a dirt ring. When I went to clean it out, I noticed it was stained. At the end of the night, I used the washroom and it wouldn’t flush. I sent down to ask for a plunger (for simple tissue) and they said no. The maintenance room isclosed
Stayed 2 nights in Apr 2024
Response from Liz, GM on 15 Apr 2024
Dear TeniraThank you for the feedback, we appreciate it. I apologize about the confusion surrounding the room type booked, most major hotel chains have a default booking option which is any room type that is available. When booking you can put in a request for what room type, you’d like but it is based on availability. Your booking was made for the default booking and unfortunately due to high occupancy we were unable to move you into a room with two beds. This is also what caused us to be unable to check you in an hour and a half before the posted check-in time. We try our best to accommodate all of our guests whether it be room changes or early arrivals but sometimes are hands are tied. I’m very sorry to hear about the maintenance issue that occurred, and I am glad that they were able to get you into another room to get ready. As these small maintenance issues are frustrating, they can sometimes be easily fixed, and I truly wish we could have helped you. I had a moment to speak with the staff and it’s my understanding that when they brought you a plunger you denied them access to the room to assist further. I think there may have been some confusion regarding the severity of the situations, and we will be working with the staff on asking more probing questions, so this does not happen in the future. Thank you for your understanding.

10/10 Excellent

Sharon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the hospitality Exspecially Ms.Tina in the kitchen and front desk very very good people and the whole staff was wonderful we will be back thanks for the love that you all showed until next time The Jones.
Stayed 4 nights in Apr 2024
Response from Staybridge Suites on 10 Apr 2024
Thank you for sharing your feedback, we are thrilled to hear that we made a good impression on you. We hope you'll visit us again soon.

10/10 Excellent

Charlesia

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 3 nights in Feb 2024
Response from Staybridge Suites on 27 Mar 2024
Dear CharlesiaThank you so much for your review, we really appreciate it! We look forward to seeing you again.

10/10 Excellent

Winter

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was nice, clean and staff was very kind. Check in was quick. Room beautiful and clean. Appeared newly renovated.
Stayed 1 night in Feb 2024
Response from tom on 9 Feb 2024
Dear Winbter,Thank you so much for your review, we really appreciate it!We look forward to seeing you again.Sincerely,Tom Brown, GM

10/10 Excellent

jeffrey

Stayed 4 nights in Feb 2024
Response from tom on 8 Feb 2024
Dear Jeffery,Thank you so much for your review, we really appreciate it!We look forward to seeing you.SincereTom Brown, GM

8/10 Good

Derek

Liked: Cleanliness, amenities, property conditions & facilities
Nice place to stay
Stayed 2 nights in Feb 2024
Response from tom on 4 Feb 2024
Dear Derek,Thank you so much for your review, we really appreciate it!We look forward to seeing you again.Sincerely, Tom Brown, GM

10/10 Excellent

Debbie

Stayed 2 nights in Feb 2024
Response from Staybridge Suites on 27 Mar 2024
Dear Debbie,Thank Your for your valuable feedback and we hope to see you again.

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room. Free drinks with dinner. Free breakfast. Good rate.
Stayed 1 night in Jan 2024
Response from tom on 1 Feb 2024
Dear James,Thank you so much for your review, we really appreciate it. We look forward to seeing you,Sincerely,Tom Brown, GM

8/10 Good

Courtney

Stayed 1 night in Jan 2024
Response from tom on 16 Jan 2024
Dear Courtney,Thank you so much for your review, we really appreciate it!We look forward to seeing you again.Sincerely, Tom Brown, GM

2/10 Terrible

SAMUEL

Travelled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
3rd floor feels like building is going to fall in. The floor is up then down then back up again. Horribly buckled in spots. Bathtub has soap ring - disgusting. A bullet hole in the window. If we didn’t just get in at midnight we wouldn’t have stayed. We left first thing in morning and cancelled the rest of our stay there.
Stayed 2 nights in Jan 2024
Response from tom on 19 Jan 2024
Dear Samuel,Thak you for your review, we really appreciate it.We will be reviewing your comments with our team and taking the actions needed to address all your concerns.Take care and stay safe,Tom Brown, GM

6/10 Okay

Carolyne

Travelled with family, Travelled with group
Liked: Staff & service, amenities
Nice room set up. Dirty wash cloth in tub, air would not regulate at all. Didn’t have garbage bags. Getting towels for the amount of people in room was a process. Breakfast was good! Staff was friendly and helpful but out of supplies, clean linens is not a fun process!!
Stayed 1 night in Jan 2024
Response from tom on 19 Jan 2024
Dear Carolyne,Thank you for your review, we really appreciate it.We will be sure to share your comments with our team and take the needed actions to ensure the best stay possible the next time we have you staying here with us.Sincerely,Tom Brown, GM

10/10 Excellent

Tomika

Liked: Amenities
Stayed 2 nights in Dec 2023
Response from tom on 19 Jan 2024
Dear Tomika,Thank you so much for your review, we really appreciate it!We look forward to seeing you again.Sincerely,Tom Brown, GM

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Concept of two bedroom was great as siblings were in town together for a funeral. But it was dirty and dated. Went to the front desk to ask for cleaning supplies to at least wipe down surfaces and they told me they couldn’t help me and that I should go to Walmart to buy some cleaning supplies. Told the manager the next day and he seemed genuinely concerned but offered no compensation, points, etc. won’t be back.
Stayed 1 night in Dec 2023
Response from tom on 31 Dec 2023
Dear Guest,Thank you for your review.Please be assured that we have addressed the issues you brought to our attention to ensure that this does not happen again. Sincerely,Tom Brown, GM

10/10 Excellent

kelly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from tom on 18 Dec 2023
Dear Kelly,Thank ypu so much for your review, we really appreciate it!We look forward to seeing you again.Tom Brown, GM

10/10 Excellent

Christina

Stayed 5 nights in Dec 2023
Response from tom on 5 Jan 2024
Dear Christina,Thank you so much for your review, we really appreciate it. We look forward to seeing you again soon.Sincerely,Tom Brown, GM

10/10 Excellent

Tonia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very spacious.
Stayed 1 night in Dec 2023
Response from tom on 15 Dec 2023
Dear Tonia,Thank you so much for your review, we really appreciate it. We look forward to seeing you again.Sincerely,Tom Brown, GM

6/10 Okay

AUBREY, Natchez

Liked: Staff & service, property conditions & facilities
Service staff was excellent wonderful breakfast, nice and clean rooms but only had one problem with the weekend management Sunday morning. A storm came through overnight, lightning stick knocking out hot water Saturday night, no one was told that there was no hot water also had a problem getting towels the same morning. Yet no one instructed us of the Hot Water problem until after calling preparing to shower before leaving.
Stayed 2 nights in Dec 2023
Response from tom on 12 Dec 2023
Dear Aubrey,Thank you so much for your review, we really appreciate it. Please allow me to apologize for the problems we had with the hot water and our failure to let you know what had happened.We did have a plumber out that Saturday night and due to an electrical surge from a lightning strike, the control panels were rendered useless. The plumber had to order the needed control boards to correct this problem Monday morning, and we now have that taken care of..Take care and stay safe,Tom Brown, GM

4/10 Poor

Margaret

Stayed 1 night in Dec 2023
Response from tom on 6 Jan 2024
Dear Margaret,Thank you for review, we really appreciate it.We look forward to seeing you again.Sincerely,Tom Bron, GM

10/10 Excellent

Alexander

Stayed 3 nights in Nov 2023
Response from tom on 5 Dec 2023
Dear Alexander,Thank you for your review, we really appreciate it!We look forward to seeing you again.Sincerely, Tom Brown, GM

6/10 Okay

Melissa

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
The staff was professional and friendly! The air vents in the room weren't clean and there was rust on the carpet.
Stayed 2 nights in Nov 2023
Response from tom on 28 Nov 2023
Dear Melissa,Thank you so much for your review, we really appreciate it.We will be addressing the concerns you mentioned to correct them.We look forward to seeing you again.Sincerely,Brown, GM

10/10 Excellent

Kayla

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cheryl was amazing. She was very nice and helpful with getting us checked in.
Stayed 1 night in Nov 2023
Response from tom on 24 Nov 2023
Dear Kayla,Thank you so much for your review, we really appreciate it!We will be sure to share your comments with Cheryl and all our team members as they love hearing back from our guests.We look forward to seeing you again.Sincerly,Tom Brown, GM

10/10 Excellent

Katriesa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was by far my favorite stay on the way to my hometown in Nashville! It’s the halfway mark between Houston and home and was quiet, clean, stylish setting, great water pressure, excellent breakfast, the staff was friendly and welcoming! We will make a stop here every trip home to TN!
Stayed 1 night in Nov 2023
Response from tom on 23 Nov 2023
Dear Katriesa,Thank you so much for your review, we really appreciate it!!!We look forward to seeing you and your family again soon.Sincerely,Tom Brown, GM

10/10 Excellent

Marichu

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always staying here whenever I’m in Jackson. Room is clean and smells good. Love the breakfast selection. Staff are professionals.
Stayed 2 nights in Nov 2023
Response from tom on 12 Nov 2023
Dear Marichu,Thank you so much for your review, we really appreciate it!We look forward to seeing you again soon.Sincerely, Tom Brown, GM

10/10 Excellent

Melvin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant Stay
Everything was good, convenient
Stayed 1 night in Nov 2023
Response from tom on 11 Nov 2023
Dear Melvin,Thank you so much for your review, we really appreciate it!We look forward to seeing you again.Sincerely,Tom Brown, GM

10/10 Excellent

Marsha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Our stay was great! We loved the remodel - everything looked amazing, and I loved the blue doors. Breakfast was very good - eggs, sausage, waffles, scones, all kinds of offerings. The room was very nice and clean. I definitely recommend this place!!
Stayed 1 night in Nov 2023
Response from tom on 11 Nov 2023
Dear Marsha,Thank you so much for your review, we really appreciate it!WE look forward to seeing you again.Sincerely,Tom Brown, GM

10/10 Excellent

Bart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from tom on 10 Nov 2023
Dear Bart,Thank you so much for your review, we really do appreciate it!We look forward to seeing you again.Sincerely,Tom Brown, GM

10/10 Excellent

Piri

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from tom on 5 Nov 2023
Dear Piri,Thank you so much for your review, we really appreciate it!We look forward to seeing you again,Sincerly,Tom Brown, GM

10/10 Excellent

Joshua

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very nice and clean hotel
Stayed 1 night in Oct 2023
Response from tom on 28 Oct 2023
Dear Joshua,Thank you so much for your review, we really appreciate it!We look forward to seeing you again.Sincerely,Tom Brown, GM

6/10 Okay

MeOcha

Liked: Staff & service
Stayed 2 nights in Oct 2023
Response from tom on 17 Oct 2023
Dear MeOcha,Thak you for your review, we really appreciate it.We look forward to seeing you again.Sincerely,Tom Brown, GM

8/10 Good

Paul

Liked: Cleanliness, property conditions & facilities, room comfort
The suite was very roomy, clean and luxurious. Front desk staff was friendly and helpful. Only problem was one of the two TVs had a dead remote and no replacement batteries at the desk. Clerk apologized, but we had the second TV which worked well.
Stayed 1 night in Oct 2023
Response from tom on 13 Oct 2023
Dear Paul,Thank you so much for your review, we really appreciate it!We look forward to seeing you again.Sincerely,Tom Brown, GM

10/10 Excellent

Courtney

Stayed 1 night in Sep 2023
Response from tom on 20 Sep 2023
Dear Courtney,Thank you so much for your review, we really appreciate it!We hope to see you again soon.Sincerely,Tom Brown, GM

2/10 Terrible

Martina

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The lady at desk I assume she is the owner the way she acts. Was totally rude and unprofessional. Very impatient and judgmental! I book my daughter a room every year though Expedia and this is the first year I was told we could not book into an establishment because the card I used was not present. My sister name was on the room and everything was paid for. She would not allow her to use her own form of payment for incidentals which were (that was way too high) so I left work Drive 45 minutes for her to tell me now her card machine did not work. I’m not sure what game she was playing but it was way to late in the lobby with teenage girls to be this petty. I spent an hour there until Expedia was able to cancel the room and book me into another Hotel with no problem at all. She was terrible if she didn’t want the teenagers there she should have said that instead of waist an hour of excuses as if we had no money but let an older white couple check in no problem. Worst part about it she was black that’s sad !
Stayed 1 night in Sep 2023
Response from tom on 16 Sep 2023
Dear Martina,Thank you for your review, we really appreciate it.We will be reviewing your comments with the team member involved and about how she improperly handled this and take the corrective actions needed.Take care and stay safe.Sincerely,Tom Brown, GM

10/10 Excellent

Kesha

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I just love this place and all it people! Everyone is amazing. ❤️
Stayed 1 night in Sep 2023
Response from tom on 11 Sep 2023
Dear Kesha,Thank you so much for your review, we really appreciate it!We will be sure to sure your comments with our team as they love hearing back from our guests.Sincerely,Tom Brown, GM

10/10 Excellent

maria

Stayed 1 night in Sep 2023
Response from tom on 5 Sep 2023
Dear Maria,Thank you so much for your review, we really appreciate it!We look forward to seeing you again.Sincerely,Tom Brown, GM

10/10 Excellent

chanel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I really enjoyed my stay. the hotel was clean and the staff was nice.
Stayed 1 night in Aug 2023
Response from tom on 31 Aug 2023
Dear Chanel,Thank you so much for your review, we really appreciate it!We look forward to seeing you again.Sincerely,Tom Brown, GM

10/10 Excellent

chanel

Stayed 1 night in Aug 2023
Response from tom on 30 Aug 2023
Dearh Chanel,Thank you so much for your review, we really appreciate it!We look forward to seeing you again soon,Sincerely,Tom Brown, GM

10/10 Excellent

Asher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Jul 2023
Response from tom on 7 Aug 2023
Dear Asher,Thank you so much for your review, we really appreciate it!We look forward to seeing you again.Sincerely,Tom Brown, GM

10/10 Excellent

Kesha

Liked: Cleanliness, staff & service, property conditions & facilities
I love the staff at this location! Very friendly, helpful and knowledgeable. Professional too.
Stayed 1 night in Aug 2023
Response from tom on 2 Aug 2023
Dear Kesha,Thank you so much for your review, we really appreciate it!We will share your kind comments with our team as they love hearing back from our guests.We look forward to seeing you again.Sincerely,Tom Brown, GM

10/10 Excellent

Asher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Jul 2023
Response from tom on 3 Aug 2023
Dear Asher,Thank you so much for your review, we really appreciate it!We look forward to seeing you again.Sincerely,Tom Brown, GM

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from tom on 1 Aug 2023
Dear Mary,Thank you for your review, we really appreciate!We look forward to seeing you again.Sincerely,Tom Brown, GM

10/10 Excellent

Sean

Liked: Cleanliness
Stayed 1 night in Jul 2023
Response from tom on 28 Jul 2023
Dear Sean,Thank you so much for your review, we really appreciate it!We look forward to seeing you again.Sincerely, Tom Brown, GM

10/10 Excellent

Chelsea

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
I was nervous about what our experience would be like because prior to booking I had called to ask questions about the “cash deposit” listed on this website and received a rude response from the lady who answered. However, when we got here Justin at the front desk was exceptional! He was quick to get us a key to our room, very friendly, and helpful. The room was amazing…probably the best I have ever stayed in. Cleanliness was as expected. Overall I’m so glad that I decided to follow through with booking after the initial interaction because the hospitality we received from Justin and the facility overall was better then I could have imagined.
Stayed 1 night in Jul 2023
Response from tom on 23 Jul 2023
Dear Chelsea,Thank you so much for your review, we really appreciate it!We will be sure to let Justin and our entire team know about your kind words and the appreciation you have bestow on them, they will be so excited.We look forward to seeing you again.Sincerely,Tom Brown, GM

10/10 Excellent

kellee

Travelled with family and small children
Liked: Staff & service
I didn't like that after check in I got the grandkids ready to swim and that takes a lot, bathing suits, sunscreen, etc. We went down and they excitedly jumped in and began to play. After about 10 minutes a man comes running out waving his arms telling them to get out! He had just put acid in the pool. Why was there no sign posted, the gate not locked, something to let us know to stay out! I got them out and in the shower. The lady at the front desk had no idea when it would be safe to swim. Why would you not put chemicals in the pool after swim hours? This happened at 3:30 in the afternoon. One of the reasons I chose this hotel was so the grandkids could swim. I ended up with very whiny, disappointed kids who were unable to use the pool.
Stayed 1 night in Jun 2023
Response from tom on 2 Jul 2023
Dear Keliee,Thank you for your review.We will be reviewing your comments with our team to determined what happened that day. The chemicals are usually pu in the pool early in the morning so that the pool is good to go by the afternoon.Take care and stay safe.Tom Brown, GMSincerely,Tom Brown, GM

6/10 Okay

Andres

Travelled with family and small children
Disliked: Cleanliness, staff & service
the room was not very clean, there were hairs in the bathroom and there were stains in all the carpets and on the couch that did not invite you to sit on it. the front desk staff was not very friendly. the building is in ok conditions but needs better cleaning and maintenance. I won't recommend it.
Stayed 3 nights in Jun 2023
Response from tom on 26 Jun 2023
Dear Andres,Thank you so much for your review, we appreciate it.We will be reviewing your comments with our housekeeping team to ensure that all our rooms are up to our guest expectations.Take care and stay safe.Sincerely,Tom Brown, GM.

4/10 Poor

Alex

Travelled with family
Disliked: Cleanliness
Dirty room
Starting from check in the lady we were greeted by was pleasant enough, check in was fast and easy. The room though was not up to any cleanliness standards. There were multiple private part hairs in the bed and shower, the tile and laminate floors have not been cleaned in who knows how long, and the ac unit had old fries and what looked to be mold or mildew growing in it, which made the room smell. The hotel looks like it had been updated recently, but has not been cleaned since that update. For a family with a toddler wanting to play on the floor, it was not a good experience. Breakfast was decent but just the thought of how awful the room was made us question how clean the kitchen area was. My tip is to save your money and go 5 min up the road to Madison and stay at a hotel there. Much nicer area.
Stayed 1 night in Jun 2023
Response from tom on 25 Jun 2023
Dear Alex,Thank you for your review, we really appreciate it.Please let me apologize for the issues you had during your stay. We will be addressing your comments with our team to ensure that these issues will be corrected.Take care and stay safe.Tom Brown, GM

10/10 Excellent

Marilyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from tom on 20 Jun 2023
Dear Marilyn,Thank you so much for your review, we really do appreciate it!We look forward to seeing you again.Sincerely,Tom Brown, GM

4/10 Poor

Wykisia

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
I didn’t like how you had to pay An extra fee once you checked in it should be included once you book and it’s $100 that’s a lot of money I never heard of no hotel that does that I would’ve never booked
Stayed 1 night in Jun 2023
Response from tom on 18 Jun 2023
Dear Wykisa,Thank you for your review.TYje "fee" is actually only an authorization and will be released back to your account based on the credit card company's policy provided you had no additional charges to your room.Take care and stay safe.Tom Brown, GM

8/10 Good

Tenira

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Property conditions & facilities
There were baseball teams in so parking was scarce..in addition to construction at the facility. I ordered a King room and was provided a Queen. When I mentioned it to the front desk, I was told to speak with the manager or Expedia the following day because there was nothing she could do about it. She said, “well it’s supposed to be a King.” I was also not informed of the incidental charge at checkin until I looked at my account. Breakfast was great!
Stayed 2 nights in Jun 2023
Response from tom on 12 Jun 2023
Dear Tenira,Thank you for your review, we really appreciate it!All construction on the parking lot will be completed by Friday, June 16, 2023.Take care and stay safe.Tom Brown, GM