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Ulasan untuk Boarders Inn & Suites by Cobblestone Hotels - Ripon

2.5 out of 5
Boarders Inn & Suites by Cobblestone Hotels - Ripon
1219 W Fond Du Lac St, Ripon, WI

Ulasan

7,8

Bagus

Penilaian 10 - Sangat Bagus. 129 dari 428 ulasan" "
Penilaian 8 - Bagus. 189 dari 428 ulasan" "
Penilaian 6 - Cukup Baik. 65 dari 428 ulasan" "
Penilaian 4 - Buruk. 21 dari 428 ulasan" "
Penilaian 2 - Sangat Buruk. 24 dari 428 ulasan" "

8,0/10

Kebersihan

8,6/10

Staf & layanan

7,2/10

Fasilitas

7,6/10

Kondisi & fasilitas properti

7,4/10

Ramah lingkungan

Ulasan

4/10 Buruk

Steve

Bepergian bersama keluarga
Disukai: Staf & layanan
Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Very shabby rooms, thin sheets and towels, limited room amenities
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari James pada tanggal 15 Mei 2024
Hi Steve,I'm sorry to hear that you found the rooms shabby. While the new roof and siding have been a recent focus, we are working to improve the property as quickly as possible, and this includes the guest rooms. We hope you will give us another chance in the future.Thanks for letting us know what you think!

8/10 Bagus

Diana

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan April 2024
Tanggapan dari James pada tanggal 9 Apr 2024
Diana,Thank you for the kind review! Please let us know if we can do anything to improve your next stay!

8/10 Bagus

Tasha

Menginap 1 malam pada bulan Maret 2024
Tanggapan dari James pada tanggal 18 Apr 2024
Hi Tasha,Thank you so much for the kind review! We hope to see you again soon; please let us know if you have any suggestions on how we might make your next stay a five star experience!Thanks again!

8/10 Bagus

Donna

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
I had a room with one queen and the room had a couch and a coffee table as well as desk and usual amenities.
Tanggapan dari James pada tanggal 1 Feb 2024
Hello Donna,Thank you for the kind review! If you have any suggestions on how we might earn a 5/5, please let me know!

8/10 Bagus

Robin

Disukai: Kebersihan, staf & layanan
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari James pada tanggal 8 Des 2023
Hi Robin,Thank you so much for the kind review! If you have any feedback on how we might improve your next stay, please let us know!

6/10 Cukup Baik

Richard

Menginap 2 malam pada bulan November 2023
Tanggapan dari James pada tanggal 1 Feb 2024
Hello Richard,Thank you for taking the time to leave a review! If you have any suggestions on how we might improve our guest's experience, please let us know!

2/10 Sangat Buruk

Lee

Traveler bisnis
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Stay away if you can.
This place is maybe a $75/night motel. The outfit that owns this place also owns Cobblestone in Ripon. I have stayed here many times for the last 20 some years. I have watched it go downhill. They charge what they do because they can, not because this place is worth it. They put no money back into the place. Zero. So it is getting very old. In my latest stay, the TV didn't work. Now they require an additional $25.00 security deposit. People behind the counter do the cleaning. It is so not worth it. But you have no other choices in Ripon
Menginap 1 malam pada bulan November 2023
Tanggapan dari James pada tanggal 17 Nov 2023
Hi Lee,I'm sorry to hear that you did not enjoy your recent stay. We are currently making many improvements to the property (our new roof was completed yesterday), and the incidental deposit is part of our plan to improve operations and guest experience. We are also hoping to have our cable upgraded in the very near future, and have more exciting improvements planned for next Spring. Thank you for taking the time to let us know what you thought of your stay!

2/10 Sangat Buruk

Tara

Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
The room smelled moldy.
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari James pada tanggal 17 Nov 2023
Tara,I'm sorry to hear you found your room to have an unpleasant odor. I will have Housekeeping inspect to see if they can find the issue. We hope that you'll give us another shot in the future, as we are just beginning a major overhaul and have already replaced our roof as of yesterday. Please feel free to contact us if you would like to further discuss your stay!

8/10 Bagus

Derek

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The hotel was very quite.
Menginap 1 malam pada bulan November 2023
Tanggapan dari James pada tanggal 17 Nov 2023
Hi Derek,We appreciate you taking the time to leave us a review! We are always trying to improve, so please feel free to contact me if you have any suggestions! Thank you!

2/10 Sangat Buruk

Roxanne

Bepergian bersama teman
Disukai: Staf & layanan
Tidak Disukai: Kebersihan
We found a thick silver ring in our bed that was between the mattress and sheet. This makes me think the sheets weren't changed/ cleaned. The breakfast was terrible. Even the bacon tasted old & reheated. Nothing impressive about the hotel at all.
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari GM pada tanggal 16 Okt 2023
Roxanne,I'm sorry to hear that you did not enjoy your recent stay. I have shared your comments with our housekeeping and breakfast staff, and we do hope you will give us another chance to earn your future business.Thank you for letting me know what you thought of your stay!

6/10 Cukup Baik

Karen

Bepergian bersama teman
Disukai: Staf & layanan
Friendly helpful staff.
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari GM pada tanggal 16 Okt 2023
Karen,Thank you for the kind review! If you have any suggestions on how we might improve, please let us know. We hope to see you again soon!

8/10 Bagus

Fred

Disukai: Staf & layanan, kenyamanan kamar
Tidak Disukai: Kebersihan
Property is dated, but comfortable and quiet. Room was not cleaned entirely before our arrival, there was an open jar of pickles left in the fridge and a used bar of soap left in the tub. Caulking/trim around tub had crevices attacking mold and mildew.....
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari GM pada tanggal 16 Okt 2023
Fred,I have shared your comments with our Housekeeping staff. I am truly sorry you experienced these issues with your room, and we will be using this as an opportunity to improve in mindfulness. Thank you for the kind review in spite of these issues; we very much appreciate it, and are happy that you at least found the property quiet and comfortable!

10/10 Sangat Bagus

Richard

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
The room was smaller than most hotel rooms but adequate. It was very clean with well maintained furnishing. Breakfast options were not appetizing with a bland sausage of unknown origin and eggs. The charge was a bit pricey for a motel in a town that is not close to any major cities or attractions.
Menginap 1 malam pada bulan September 2023
Tanggapan dari GM pada tanggal 16 Okt 2023
Richard,Thank you for the kind review! I should mention that our hot breakfast items are 100% real eggs and pork sausage/bacon. In regards to pricing: while we would like to price our rooms lower, our current prices reflect rising costs, and you will likely find that less expensive properties are not able to offer the same amenities (free high speed WiFi, parking, breakfast, swimming pool, etc.). Thanks again for letting us know what you thought of your stay, and we hope to see you again soon!

4/10 Buruk

Matthew

Disukai: Staf & layanan
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
Menginap 2 malam pada bulan September 2023
Tanggapan dari GM pada tanggal 16 Okt 2023
Matthew,I'm sorry that it seems you did not enjoy your stay. Please do not hesitate to leave feedback, as we rely on it to continuously improve our guest's experience. Thank you for letting us know what you thought of your stay!

6/10 Cukup Baik

Traveler terverifikasi

Traveler bisnis
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
Menginap 1 malam pada bulan September 2023
Tanggapan dari GM pada tanggal 22 Sep 2023
Hello,Thank you for taking the time to let us know what you thought of your stay. If you have any suggestions on how we might improve the experience, please let us know!

6/10 Cukup Baik

Alisa

Menginap 1 malam pada bulan Agustus 2023
Tanggapan dari GM pada tanggal 22 Sep 2023
Alisa,Thank you for taking the time to leave a review of our hotel. If there are aspects of the stay that you think we could improve upon, please feel free to reach out to the property.

8/10 Bagus

Gregg

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Agustus 2023
Tanggapan dari GM pada tanggal 22 Sep 2023
Gregg,Thank you so much for the kind review of our hotel! If there is anything we might be able to do to improve upon the guest experience, please feel free to let us know!

4/10 Buruk

Elise

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Morning Employee is HORRIBLE
The woman that checked me in was phenomenal and very friendly!! She tried to help me with my concerns and what was wrong. The man that checked me out was rude and SO very unprofessional. Didnt want to listen to my concerns, wouldnt even listen to me when I express i purposely got a king size bed room the hot tub and there was a sign saying Out of Order. He said....too bad, already checked you out. The list is WAY longer but i dont have the time list it all
Menginap 2 malam pada bulan Agustus 2023
Tanggapan dari GM pada tanggal 24 Agu 2023
Elise,As I attempted to communicate to you at check out, you did not reserve a room with a hot tub. You made your own reservation online, and did not select, nor pay for, the hot tub option. I cannot give you a discount for a mistake that did not occur on our end. Regardless, we wish you good luck in selecting a different hotel for future stays in the area.Thank you!

6/10 Cukup Baik

Veronica

Bepergian bersama teman
Disukai: Staf & layanan
Tidak Disukai: Fasilitas, kondisi & fasilitas properti
This place has seriously gone downhill over the years we have stayed here. Our room stunk like mold and had spider webs everywhere. The pillows stunk like Body Odor. However, I definitely appreciated the staff trying to be as helpful as they could. They all were helpful….except for the night shift guy with the ponytail he was tooooo professional and OVERLY serious about his job to the point it made us uncomfortable. We were completely bummed about the hot tub no longer being open. I think we will find somewhere that will maintain their property and amenities next year unfortunately.
Menginap 2 malam pada bulan Agustus 2023
Tanggapan dari GM pada tanggal 24 Agu 2023
Veronica,I am sorry you did not enjoy your recent stay. I have asked housekeeping to look into the issues with your room and perform a deep cleaning. Unfortunately, as a business manager (and the guy with the ponytail) it is my job to maintain a professional demeanor at all times. I'm sorry if this made you uncomfortable, and hope you'll understand.At any rate, we thank you for taking the time to let us know what you thought of your stay. We hope you'll give us another shot next time you stay in the area.Thank you!

8/10 Bagus

Richard

Bepergian bersama teman
Disukai: Fasilitas
Decent stay…Adequate facility for one overnight.
Menginap 1 malam pada bulan Agustus 2023
Tanggapan dari GM pada tanggal 24 Agu 2023
Richard,I am happy to hear that you enjoyed your recent stay. If you ever have any suggestions for improvement, don't hesitate to let us know!

6/10 Cukup Baik

Vladimir

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Visiting family in area. Felt room was clean and very good size. I would stay there again
Menginap 1 malam pada bulan Agustus 2023
Tanggapan dari GM pada tanggal 24 Agu 2023
Vladimir,Thanks for taking the time to leave us a review! We hope that you'll consider us for future stays in the Ripon, WI area!

10/10 Sangat Bagus

Jane

Bepergian dalam rombongan, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great customer service. Staff made you feel right at home. Would highly recommend
Menginap 1 malam pada bulan Agustus 2023
Tanggapan dari GM pada tanggal 19 Agu 2023
Jane,Thank you so much for the kind review! We are always open to suggestions on how we might further improve your experience, so feel free to reach out!

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Agustus 2023
Tanggapan dari GM pada tanggal 19 Agu 2023
Hello,Thank you for taking the time to let us know what you thought of your recent stay! Please let us know if we can do anything to improve the experience next time.

6/10 Cukup Baik

Kerry

Bepergian bersama keluarga dan anak
Disukai: Staf & layanan
The place needs a face lift
Menginap 1 malam pada bulan Agustus 2023
Tanggapan dari GM pada tanggal 7 Agu 2023
Kerry,Thank you for taking the time to let us know what you thought of your recent stay! We are continuing to update and improve the property as quickly as possible, and hope that you'll give us another shot in the future.

10/10 Sangat Bagus

Lori

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
We were happy with the accommodations.
Menginap 1 malam pada bulan Agustus 2023
Tanggapan dari GM pada tanggal 24 Agu 2023
Lori,Thanks so much for the kind review! We hope to see you again soon!

10/10 Sangat Bagus

CUONG

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Overall this place has charms that modern hotels don't have. Probably an elevator to the second floor would help some customers.
Menginap 8 malam pada bulan Juli 2023
Tanggapan dari GM pada tanggal 4 Agu 2023
Cuong,Thank you so much for the kind review! We have been working very hard to improve things this summer, and we're very happy to hear that you enjoyed your stay!

8/10 Bagus

Dan

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Good location for a short and easy drive to the air show.
Menginap 4 malam pada bulan Juli 2023
Tanggapan dari GM pada tanggal 4 Agu 2023
Dan,Thank you so much for the kind reivew! We hope to see you again soon! If you ever have any suggestions on how we might improve your experience, please let us know!

10/10 Sangat Bagus

Frank

Disukai: Staf & layanan, kondisi & fasilitas properti
Menginap 2 malam pada bulan Juli 2023
Tanggapan dari GM pada tanggal 4 Agu 2023
Frank,Thank you so much for the excellent review! We hope you'll consider us when staying in Ripon in the future!

8/10 Bagus

Traveler terverifikasi

Traveler bisnis
Disukai: Staf & layanan, kenyamanan kamar
Tidak Disukai: Kebersihan
Overall-staff was good, property was mediocre.
Property needs an update and deep clean for sure. All of the staff were super friendly and appeared to be trying their hardest. We didn’t use the bedspreads on either bed, as there were stains and maybe blood on the other. We would’ve asked to move to a different and maybe cleaner room, but this was a major aviation event and we knew there wasn’t anything else available. The spa was not working and the pool was pretty cold. We did a thorough check for bedbugs and didn’t see any evidence. We also set some traps, and there wasn’t any. The breakfast each day was “meh”, but at least my kids had a little something before walking all day.
Menginap 4 malam pada bulan Juli 2023
Tanggapan dari GM pada tanggal 4 Agu 2023
Hello,Thank you so much for letting us know what you thought of your stay! Please note in the future that we will always be happy to remake a bed, provide new towels, etc. We certainly want all of our guests to be able to sleep in the beds! At the very least, we are happy to hear that you were able to quickly get something to eat before attending the air show! We will continue to improve our guest's experience as much as possible, and hope you'll consider us when staying in Ripon in the future.

6/10 Cukup Baik

Troy

Bepergian dalam rombongan, Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan
Beds were fine, 1 room had a damp-rid container in it that was gross and had an odd smell but turned the air on and smell went away. Bathrooms very old, no water pressure. Hot tub out of order. Staff during check in were very unprofessional and talking about personal things with each other and showing pictures on cell phones to one another while we were waiting to be checked in. Spider webs in stairwells. Overall it was an OK stay, but could use some effort from staff and some updates.
Menginap 2 malam pada bulan Juli 2023
Tanggapan dari GM pada tanggal 26 Jul 2023
Hello Troy,I'm sorry to hear that you experienced so many issues during your recent stay. I have looked over your reservation and found out who was staffed during check in, and I will address your complaint with them immediately. We were able to replace the hot water recirculation pump, so we have hopefully solved the water issue already. In regards to everything else, we are continuing to modernize and improve our guest experience as quickly as possible, and thank you for your understanding!

8/10 Bagus

Sandra

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, kenyamanan kamar
Menginap 1 malam pada bulan Juli 2023
Tanggapan dari GM pada tanggal 26 Jul 2023
Hello Sandra,Thanks so much for the positive review! Please let us know if you have any suggestions on how we might improve our next stay!

4/10 Buruk

Cindy

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
No go!
The rooms smelled extremely musky, the carpet was not swept, the shower tub did not drain and we had to shower in a half a foot of water. Not worth the money.
Menginap 2 malam pada bulan Juli 2023
Tanggapan dari GM pada tanggal 26 Jul 2023
Hello Cindy,I'm sorry to hear that you had so many issues with your room during your recent stay. Were these issues reported to Front Desk? We are generally able to take care of a clogged drain/shower/etc., very quickly after an issue is reported; otherwise, we generally move the guest to different room. Regardless, I apologize for the trouble. Please contact us if you would like to further discuss your stay. Thank you!

4/10 Buruk

Sandra

Bepergian bersama keluarga
Tidak Disukai: Kondisi & fasilitas properti
The property was clean around the outside, the hot tub was down my room was left open when I got to it the bedding was not properly cleaned due to laundry not being ready before staff left. The best thing was the breakfast and my light was out in the bathroom my whole stay. I was very disappointed for the price I paid.
Menginap 2 malam pada bulan Juli 2023
Tanggapan dari GM pada tanggal 24 Jul 2023
Hello Sandra,I'm sorry to hear that you experienced so many issues during your recent stay. Unfortunately, I do not see any mention of these issues in your reservation file. Please understand that many of these issues can be corrected by staff if they are brought to our attention. Otherwise, we are happy to hear that you enjoyed our breakfast. Thanks again for choosing Boarders!

6/10 Cukup Baik

Maxine

Bepergian dalam rombongan
Disukai: Staf & layanan
Menginap 1 malam pada bulan Juli 2023
Tanggapan dari GM pada tanggal 24 Jul 2023
Maxine,Thank you for taking the time to let us know what you thought of your recent stay! If there is anything you think we could do differently to improve the experience of our guests, please let us know!

2/10 Sangat Buruk

Richard

Menginap 2 malam pada bulan Juli 2023
Tanggapan dari GM pada tanggal 24 Jul 2023
Richard,We are sorry to hear you did not enjoy your recent stay at Boarders! If you have any suggestions on how we might improve our guests' experience, please don't hesitate to let us know!

4/10 Buruk

Patricia

Menginap 1 malam pada bulan Juli 2023
Tanggapan dari GM pada tanggal 24 Jul 2023
Patricia,I'm sorry that it seems you did not enjoy your recent stay. Please consider leaving feedback on what you did and did not enjoy so that we can improve your experience for next time! Thank you!

2/10 Sangat Buruk

Robert

Bepergian dalam rombongan, Traveler bisnis
Disukai: Kebersihan
Tidak Disukai: Staf & layanan
Arrived at property at 930 pm to find no one at front desk. Called the number and it rang through to a phone at the desk that went unanswered. We waited for 20 minutes and still no one came to the desk. Found room key with our name on it at the desk and went to room. The next morning we went to check out and the manager accused us of "stealing" the room key, refused to apologize and called us a liar went we detailed the story. An awful customer experience; I'll never return to a Boarders hotel again.
Menginap 1 malam pada bulan Juli 2023
Tanggapan dari GM pada tanggal 18 Jul 2023
Robert,We apologize if you had to wait to check in; however, a wait is not an excuse to help yourself to things from our Front Desk, especially room keys. We hope you have better luck in selecting a different hotel in the area.

10/10 Sangat Bagus

ANN

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
clean and quit
Menginap 1 malam pada bulan Juli 2023
Tanggapan dari GM pada tanggal 18 Jul 2023
Ann,We really appreciate the positive review, and are glad that you enjoyed your stay! We hope to see you again soon!

8/10 Bagus

Michelle

Menginap 1 malam pada bulan Juli 2023
Tanggapan dari GM pada tanggal 18 Jul 2023
Michelle,Thank you for the positive review! If you have any suggestions on how me might improve the experience, please let us know.

8/10 Bagus

Brian

Menginap 1 malam pada bulan Juli 2023
Tanggapan dari GM pada tanggal 18 Jul 2023
Brian,Thank you for the positive review! We hope you'll be back soon! Please let us know if you have any suggestions for improvement!

10/10 Sangat Bagus

James M

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Juli 2023
Tanggapan dari GM pada tanggal 11 Jul 2023
James,Thanks so much for the perfect review. If you have any suggestions for improvement, please don't hesitate to reach out!

10/10 Sangat Bagus

Andrea

Menginap 1 malam pada bulan Juli 2023
Tanggapan dari GM pada tanggal 11 Jul 2023
Andrea,Thank you so much for the excellent review! We hope to see you again soon!

8/10 Bagus

Susan

Menginap 1 malam pada bulan Juli 2023
Tanggapan dari GM pada tanggal 11 Jul 2023
Susan,Thanks for letting us know what you thought of your recent stay. We are always open to suggestions for improvement, so please let us know if you have any ideas!

8/10 Bagus

Cindy

Menginap 1 malam pada bulan Juli 2023
Tanggapan dari GM pada tanggal 11 Jul 2023
Cindy,Thank you for the kind review! Please let us know if you ever have any suggestions for improvement.

10/10 Sangat Bagus

Derek

Menginap 1 malam pada bulan Juli 2023
Tanggapan dari GM pada tanggal 24 Jul 2023
Derek,Thank you so much for the glowing review! We always appreciate you staying with us, and hope to see you back again soon!

2/10 Sangat Buruk

Karen

Menginap 2 malam pada bulan Juni 2023
Tanggapan dari GM pada tanggal 11 Jul 2023
Karen,I'm sorry you didn't seem to enjoy your recent stay. Unfortunately, we are not able to offer a hot tub going forward. Thank you!

2/10 Sangat Buruk

Karen

Menginap 1 malam pada bulan Juni 2023
Tanggapan dari GM pada tanggal 11 Jul 2023
Hello Karen,I'm sorry that it seems you did not enjoy your recent stay. Unfortunately, we are unable to offer a hot tub going forward. We wish you good luck in finding another hotel for future stays in the area.Thank you!

8/10 Bagus

Kent

Menginap 1 malam pada bulan Juni 2023
Tanggapan dari GM pada tanggal 27 Jun 2023
Kent,Thanks so much for leaving a review! If you have any ideas on how we might improve your next stay, please let us know!

10/10 Sangat Bagus

Lorraine

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
I arrived early because I needed to be at a wedding by 3 pm and they let me check in early. So thankful for that
Menginap 1 malam pada bulan Juni 2023
Tanggapan dari GM pada tanggal 27 Jun 2023
Lorraine,We do our best to accommodate our guests' busy schedules, and will always work with you to get you to your event on time. Please let us know if there is anything we might do to improve the experience! Thanks again!

8/10 Bagus

Gene

Disukai: Kebersihan
Menginap 1 malam pada bulan Juni 2023
Tanggapan dari GM pada tanggal 27 Jun 2023
Gene,Thank you for the review! Please let us know if you have any suggestions that would help us improve your experience and the experience of the other guests. Thank you!