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"The property is in the middle of construction, which was never disclosed to us. It felt makeshift — not at all like a luxury resort. We were told we’d have complimentary breakfast, then told we wouldn’t. The outdoor breakfast spot was closed on our last morning with no notice. The signature Nobu restaurant was closed multiple times for private events. A residence tour was promised and never followed up on. Housekeeping never came for an entire day. The TV in our room didn’t work. When we raised our concerns, we received a generic apology that didn’t address most of our issues, and we were later surprised by unexpected charges on our invoice. Had we known about the construction and closures, we would not have chosen to spend our babymoon here. For a resort at this price point, the gap between what was promised and what was delivered was significant. We hope management takes this feedback seriously."

"The staff members at the pool bar were absolutely amazing. Want to give a huge shoutout to Norma! The resort was beautiful with lots to do each day. "

"The pool was nice staff was nice rooms where good. Next to the marina which is nice. "

"Wonderful service "

"Everything was amazing, the food, atmosphere, staff, pools, drinks. Definitely will come back. "

"Beds super comfortable and very good customer service. "

"Great service, great stay."

"Simply the best hotel in Tijuana "

"The RIU Palace was a great all-inclusive resort for families. The grounds were always clean, the staff was amazing and extremely friendly. My only complaint was with the room. We booked a junior suit with two beds for my husband, my mom and I. I thought two beds would be all we needed, but the beds were double beds and they were pushed together to make a king. There was one outlet on only one side of the bed and one USB on the other, so trying to find places to plug in our phones was challenging because I wont plug my phone directly into a wall USB for security reasons. Two people sleeping in a double bed is not relaxing nor very comfortable. We have stayed at the RIU Santa Fe before and I was led to believe the Palace was nicer. I honestly didnt see much difference between the two, but you do get access to the Santa Fe, if you stay at the Palace. The food was pretty good and they do offer some gluten free options. They could improve on the signage of the GF options though. There is a kids show every night at 8 and an adult show at 9, but when that’s over, there isn’t much else to do other than drink at the bar with Able (who was amazing and our favorite bar tender!). The active nightlife is over at the Santa Fe. In the end, we would stay at a RIU again, but make sure to book a larger room. It would be great if they could add a few more outlets though! "