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Ulasan untuk DoubleTree by Hilton Rochester

4 out of 5
DoubleTree by Hilton Rochester
1111 Jefferson Rd, Rochester, NY

Ulasan

8,2

Sangat Baik

Penilaian 10 - Sangat Bagus. 475 dari 1003 ulasan" "
Penilaian 8 - Bagus. 269 dari 1003 ulasan" "
Penilaian 6 - Cukup Baik. 112 dari 1003 ulasan" "
Penilaian 4 - Buruk. 80 dari 1003 ulasan" "
Penilaian 2 - Sangat Buruk. 67 dari 1003 ulasan" "

8,4/10

Kebersihan

8,6/10

Staf & layanan

8,2/10

Fasilitas

8,0/10

Kondisi & fasilitas properti

8,0/10

Ramah lingkungan

Ulasan

4/10 Buruk

Mark

Tidak Disukai: Kebersihan, kondisi & fasilitas properti
Needs a lot of updating esp to rooms. Need to be much cleaner
Menginap 2 malam pada bulan Mei 2024

10/10 Sangat Bagus

Carlo, Markham

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Mei 2024

2/10 Sangat Buruk

Lance

Bepergian bersama keluarga
Tidak Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
Just a super overpriced dump. If you want to charge $400 a night, let’s at least make sure the toilet flushes well the show drains, the elevator works, etc. Surprised Hilton would put their name on the place. It would be passable at $150 a night, but horrible at $400….
Menginap 2 malam pada bulan Mei 2024

10/10 Sangat Bagus

Mary

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Mei 2024

8/10 Bagus

Pohlee

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Convenient, front staffs are friendly. Room is cleaned except the pillowcase and bedsheets seem not changed.
Menginap 3 malam pada bulan Mei 2024

6/10 Cukup Baik

Lisa

Bepergian bersama teman
Disukai: Kebersihan
Very noisy. They rent out the pool on weekends for birthday parties So using the pool is almost impossible. Kids running around all over the place while the parents sit at the bar. Also seems like the elevators -only 2 next to each other -seem to be the entertainment for the teenagers. Wait time is 10-15 min. while they fool around riding up and down. Breakfast at the Bistro is $16 for cold horrible food and they ran out of coffee by 9:45 am. I usually don’t write reviews but unfortunately this hotel has gotten out of control. We always stay here when in the area for business & to see relatives. Idk if I’d do it again.
Menginap 2 malam pada bulan April 2024

6/10 Cukup Baik

Emily

Bepergian dalam rombongan, Bepergian bersama keluarga
Disukai: Staf & layanan
.
Menginap 2 malam pada bulan April 2024

6/10 Cukup Baik

Emily

Bepergian bersama keluarga
Standard stay, we were placed directly near the elevators which was loud in the evening when trying to sleep.
Menginap 1 malam pada bulan April 2024

8/10 Bagus

Danyi

Bepergian bersama teman, Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
good
Menginap 1 malam pada bulan April 2024

10/10 Sangat Bagus

marvin

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
I enjoyed the decor of the property.
Menginap 1 malam pada bulan April 2024

10/10 Sangat Bagus

Thomas

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 2 malam pada bulan April 2024

6/10 Cukup Baik

Mary Beth

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan
The rooms need an update. Our toilet kept running. The bathroom paint was chipping. The hot water leaked around the sink knob. The biggest issue was the dog which barked throughout the night and into the morning. We told the staff but the barking continued.
Menginap 1 malam pada bulan April 2024

10/10 Sangat Bagus

Sara

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Lobby is beautiful, staff is very polite and helpful, room is exactly as expected
Menginap 1 malam pada bulan April 2024

8/10 Bagus

Amanda

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Property was pretty and the pool was nice but the room need a little tlc. Clean but the bathroom cabinet was broke and there was gum in the carpet
Menginap 1 malam pada bulan April 2024

10/10 Sangat Bagus

Ferdie

Menginap 1 malam pada bulan April 2024

10/10 Sangat Bagus

Anil

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Good hotel. We were there for the eclipse of 2024 and the staff were very helpful and friendly at a very busy time.
Menginap 1 malam pada bulan April 2024

8/10 Bagus

Adam

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Good
Menginap 4 malam pada bulan April 2024

10/10 Sangat Bagus

Richard

Disukai: Staf & layanan
Menginap 1 malam pada bulan April 2024

8/10 Bagus

sandra

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Staff were helpful and pleasant
Menginap 1 malam pada bulan Maret 2024

8/10 Bagus

Eduardo

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Good place, although the room Needed some maintenance - room 242
Menginap 1 malam pada bulan Maret 2024

10/10 Sangat Bagus

Amanda

Disukai: Kebersihan
Menginap 1 malam pada bulan Maret 2024

6/10 Cukup Baik

yuri

Menginap 1 malam pada bulan Maret 2024

10/10 Sangat Bagus

Holly

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
It was nice
Menginap 1 malam pada bulan Maret 2024

4/10 Buruk

Dimitri

Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
The initial we got was not clean….. we were then moved to a cleaner room
Menginap 1 malam pada bulan Maret 2024

6/10 Cukup Baik

Hannah

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Maret 2024

10/10 Sangat Bagus

kathleen

Disukai: Kondisi & fasilitas properti
Menginap 2 malam pada bulan Februari 2024

4/10 Buruk

Jennifer

Tidak Disukai: Staf & layanan, kondisi & fasilitas properti
The hotel looks very nice but when I stay at a hotel I do expect a warm shower and a safe parking area, especially when I pay
Menginap 1 malam pada bulan Februari 2024

6/10 Cukup Baik

Kandi

Disukai: Kondisi & fasilitas properti
Menginap 1 malam pada bulan Februari 2024

6/10 Cukup Baik

kelly

Bepergian bersama keluarga
It was fairly nice but I didn’t realize we wouldn’t have a window to outside. The pool was lovely though and my children liked it. The beds were small!
Menginap 1 malam pada bulan Januari 2024

10/10 Sangat Bagus

Annette

Menginap 2 malam pada bulan Januari 2024

6/10 Cukup Baik

Brittany

Bepergian bersama keluarga
Menginap 2 malam pada bulan Desember 2023

8/10 Bagus

Susan

Disukai: Kebersihan, staf & layanan, kenyamanan kamar
Menginap 2 malam pada bulan Desember 2023

10/10 Sangat Bagus

William Kyle

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 4 malam pada bulan Desember 2023

10/10 Sangat Bagus

Francia

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
This is my favorite hotel in the Henrietta area. It is the best hotel I've stayed at when at RIT. The hotel itself is very nice. Rooms as comfortable. The breakfast is great. Close to RIT and shopping. Lots of dining options. Never a problem.
Menginap 2 malam pada bulan Desember 2023

10/10 Sangat Bagus

Marc

Menginap 2 malam pada bulan Desember 2023

8/10 Bagus

RAAL

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
DoubleTree Rochester, NY
The hotel is clean and in decent condition. Enjoyed having a morning cup of coffee in the lovely atrium. The rooms are minimalistic but clean. Leave yourself plenty of time when taking the elevator, there are only two and they move very slowly.
Menginap 4 malam pada bulan Desember 2023

6/10 Cukup Baik

Traveler terverifikasi

Traveler bisnis
Tidak Disukai: Staf & layanan
Reservation flaw
The front desk refused to charge separately or send information on the booking upon arrival, even when the "pay on site" option was taken in the beginning from hotels.com Called in again to have any information for billing as it was for business travels but nothing was received, unlike what was told over the phone. Basically a pingpong between hotels.com and the hotel itself.
Menginap 2 malam pada bulan November 2023

10/10 Sangat Bagus

pedro

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Nice
Menginap 1 malam pada bulan November 2023

10/10 Sangat Bagus

Elizabeth

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 2 malam pada bulan November 2023

10/10 Sangat Bagus

Jamie

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan November 2023

10/10 Sangat Bagus

EDITH

Traveler bisnis
Disukai: Staf & layanan, kondisi & fasilitas properti
We loved our stay. The entire staff was awesome! See you again soon. ECK from Alabama
Menginap 2 malam pada bulan November 2023

10/10 Sangat Bagus

Robert

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Staff was very helpful
Menginap 1 malam pada bulan Oktober 2023

10/10 Sangat Bagus

Trudy, Summervlle

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
We liked this property
Menginap 3 malam pada bulan September 2023

4/10 Buruk

Jimmie

Disukai: Staf & layanan
Tidak Disukai: Kondisi & fasilitas properti
Disappointed customer.
I was unpleasantly surprised at the condition, although the customer service was awesome i was very disappointed with the overall condition of the place, the carpet was odorous, my room door had to be forced shut d/t it sagging, the bathroom vent fan didn't work and the toilet went down very very slow, most times flushing it twice.
Menginap 1 malam pada bulan Oktober 2023

10/10 Sangat Bagus

Lisa Esther

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The staff was really kind and helpful.
Menginap 1 malam pada bulan Oktober 2023

8/10 Bagus

Robert

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kenyamanan kamar
Menginap 2 malam pada bulan Oktober 2023

10/10 Sangat Bagus

John

Menginap 1 malam pada bulan September 2023

10/10 Sangat Bagus

Shanthakumary

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Nice place to stay
Menginap 1 malam pada bulan Agustus 2023

6/10 Cukup Baik

Narmatha

Bepergian dalam rombongan
Disukai: Kebersihan, kondisi & fasilitas properti
Tidak Disukai: Kenyamanan kamar
Food and pool is good, bed is bad
Amazing pool and good food. Unfortunately the bed is too small for two people and the bed was not even, had back pain for next day because of the bad bed. Unfortunately the hotel person was not helpful
Menginap 1 malam pada bulan September 2023

10/10 Sangat Bagus

Traveler terverifikasi

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 3 malam pada bulan September 2023