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Reviews of Motel 6 Rochester, MN

2 out of 5
Motel 6 Rochester, MN
2107 W Frontage Rd N, Rochester, MN

Reviews

5.4
Rating 10 - Excellent. 30 out of 292 reviews" "
Rating 8 - Good. 61 out of 292 reviews" "
Rating 6 - Okay. 58 out of 292 reviews" "
Rating 4 - Poor. 58 out of 292 reviews" "
Rating 2 - Terrible. 85 out of 292 reviews" "

5.2/10

Cleanliness

6.6/10

Staff & service

5.4/10

Amenities

5.2/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

6/10 Okay

Kristine

Liked: Staff & service, amenities
Relaxing
Stayed 1 night in Feb 2024
Response from Brand Experience Team on 20 May 2024
Hi Kristine,Thank you for the perfect rating!Lilith#Team6

10/10 Excellent

Shane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beds were quite comfortable and the room was very clean
Stayed 1 night in May 2024
Response from Brand Experience Team on 13 May 2024
Hi Shane, Thank you, we really do love getting such positive feedback! We’re glad your experience was a good one and hope to see you again real soon.Natalie #Team6

8/10 Good

Chinedu

Travelled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
People that look like homeless are there and when u go through there rooms smell
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 6 May 2024
Hi Chinedu,We appreciate the wonderful rating, thank you for bringing your concerns to our attention; this will help us improve our guest experience greatly.Lilith #Team6

4/10 Poor

Barbara

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Although this property appeared to be under construction [frontside of the complex]; overall it was extremely run-down & dirty. Most of the exterior doors were dented-in. Room 120 [a handicap unit] located on the backside of the property, where there were several people standing around outside of the rooms, sitting on the curb & in some of the vehicles - smoking & drinking. ALL eyes 👀 on us! Nobody said a word, they just stared at us. We felt very unsafe & I was scared some of these guys were going to do something to us. I didn't know whether these folks were a gansters or what!?! We kept calm, unloaded our luggage from my car & entered our room [safely] without incident. Nevertheless this was an extremely daunting experience. RE: Room/Interior There was mildew all over the shower tiles & black spots on the shower curtain; packing tape wrapped around the shower-head; drywall was damaged & crumbing (bathroom). The broken headboard, T.V & remote were all greasy/covered in fingerprints. Queen size bed, (2) flat pillows, no bedspread (AKA. Comforter) and to make matters even worse... I smelled urine while laying on this bed! Fearing the worst... I layed fully clothed- on top of the bedding, too frightened to fall asleep. After this experience, I will never stay at another motel 6 property.
Stayed 2 nights in Apr 2024
Response from Nancy Y. on 2 May 2024
We're sorry to hear that we fell short of your expectations during your recent stay. We apologize for any aggravation you had and appreciate you sharing your experience with us. We hope you’ll give us another chance in the future to make it a great stay for you.Nancy Y.#Team6

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a excellent check in was close to every where I was going. There is work being done on the property so if you are in during the day you may hear some noise. Parking lot has a few pot holes
Stayed 7 nights in Mar 2024
Response from Brand Experience Team on 17 Apr 2024
Hi Mary, Thank you, we really do love getting such positive feedback! We’re glad your experience was a good one and hope to see you again real soon.Natalie #Team6

8/10 Good

Vanessa, Moline

Liked: Cleanliness, staff & service
Disliked: Amenities
The room was clean. The front desk girl super nice. The area around the hotel was very motel 6. It wasn’t fancy! But better than some motel 6’s
Stayed 4 nights in Mar 2024
Response from Brand Experience Team on 9 Apr 2024
Hi Vanessa, We are glad you had a great experience and appreciate your feedback! We look forward to providing your future lodging needs. Maz K.#Team6

4/10 Poor

Brandi

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I liked the outside doors but disliked how loud other guests were at 12am.
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 9 Apr 2024
Hi Brandi,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. Please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

6/10 Okay

Kasato

Travelled with family, Business traveller, Travelled with pets
Disliked: Cleanliness, amenities, property conditions & facilities
Stalkers when you go out of your room people pop watching you. This happens all the time.
Stayed 3 nights in Feb 2024
Response from Nancy Y. on 5 Mar 2024
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

10/10 Excellent

christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Brand Experience Team on 8 Mar 2024
Hi Traveler,Thank you for the excellent rating!! Maz K.#Team6

8/10 Good

Deanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room had been newly redone. Nothing fancy but nice. Suggest a sutting chair as the desk chair was only one to sit on besides the bed. New shower and bathroom fixtures. Right by freeway ao a bit of noise aa to be expected. Pizza hut next building over. Easy access to hospitals
Stayed 1 night in Feb 2024
Response from Lilith on 26 Feb 2024
Hi DeannaThank you, we really do love getting such positive feedback! We’re glad your experience was a good one and hope to see you again real soon. Lilith#Team6

6/10 Okay

Artavia

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Everything for the most part was fine except the shower was small and the shower head was installed backwards
Stayed 1 night in Feb 2024
Response from Brand Experience Team on 20 Feb 2024
Hi Artavia, Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention. We hope for the opportunity to improve your experience with us. Please visit again. Maz K.#Team6

8/10 Good

Elizabeth

Stayed 1 night in Oct 2023

10/10 Excellent

Duane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice stay
Stayed 1 night in Sep 2023
Response from Nancy Y. on 26 Sep 2023
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

6/10 Okay

Verified traveller

Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
You get what you pay for
This motel needs considerable work to make it appear inviting. The floor of the room was very dirty! There are no toiletries, kleenexes or a hair dryer provided. The cost of the room is modest so not providing all the extras is understandable, but the lack of cleanliness is an easy fix. The bathroom had an accessible shower that was updated. The bed was not terrible, but a little too soft for our comfort. The parking is poor and limited.
Stayed 5 nights in Aug 2023

6/10 Okay

James

Stayed 1 night in Aug 2023

10/10 Excellent

Roxanne

Stayed 1 night in Jul 2023

4/10 Poor

Jessica

Stayed 2 nights in Jun 2023

4/10 Poor

Carol

Travelled with pets
Disliked: Property conditions & facilities
New asphalt on driveways, painting needed Railings are being done...somewhat.
Stayed 2 nights in Jun 2023
Response from Brand Experience Team on 19 Jun 2023
Hi Carol, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Maz K. #Team6

10/10 Excellent

Duane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place!
Stayed 1 night in Apr 2023
Response from Nancy Y. on 3 May 2023
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

2/10 Terrible

M

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was discusting and beyond rude, and argumentative. People are openly living in rooms here with doors wide open while using drugs on the back end of the property so you cant see it from the road side. The room I was given smelled of drugs as well there was no bedding and it was not cleaned. The door was not secure either. Brought the issues up to the employee in the office and he becan to be very rude, raised his voice and used profanity.
Response from Brand Experience Team on 17 Apr 2023
Hi M,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention.Maz K.#Team6

10/10 Excellent

Obang

Stayed 3 nights in Mar 2023

2/10 Terrible

Kelsey

Travelled with family, Business traveller
Disliked: Cleanliness, amenities
Room was dirty doors were broken nothing worked tv remote and fan unit broken
Stayed 1 night in Feb 2023

8/10 Good

Jay

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 2 nights in Feb 2023

10/10 Excellent

Tara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from Nancy Y. on 31 Jan 2023
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

2/10 Terrible

Bonnie, Hager City

Travelled with family, Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Bed bugs I want my money back
Stayed 2 nights in Jan 2023
Response from Nancy Y. on 31 Jan 2023
Thank you for providing your feedback. Your experience is definitely not our standard of service. We appreciate you bringing this to our attention, and would like to discuss your experience further. Please use the Contact Us feature at the motel 6 website to connect with us.Nancy Y.#Team6

8/10 Good

Kevin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My room was recently updated. It was very clean and contemporary. The shower stall was new, had grab bars, good lighting and I liked how high the shower head was. Good water pressure as well. Rich, at the front desk, was a blessing. He found me a clean room and allowed me an early check-in after a sleepless night the day before. He was warm and conversational the next day while checking out. I enjoyed my stay enough that I went back 2 days later on my way back through town. For the money I paid this place is a great find!
Response from Nancy Y. on 31 Jan 2023
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

10/10 Excellent

Randy

Stayed 1 night in Jan 2023
Response from Nancy Y. on 31 Jan 2023
Thank you for the perfect rating!!Nancy Y.#Team6

6/10 Okay

Shawn

Stayed 1 night in Dec 2022
Response from Nancy Y. on 31 Jan 2023
Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Nancy Y.#Team6

8/10 Good

Marie

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Fast check in and clean
It was just fine. What I expected. Bare bones but clean.
Stayed 1 night in Dec 2022
Response from Nancy Y. on 31 Jan 2023
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

2/10 Terrible

E.

Stayed 1 night in Dec 2022

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Newly remodeled rooms and good management and staff.
Stayed 1 night in Nov 2022
Response from Nancy Y. on 16 Dec 2022
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

4/10 Poor

David

Disliked: Cleanliness, staff & service, amenities
I was there 10 nights. Not ONCE did housekeeping come to change linens or towels or anything.
Stayed 6 nights in Oct 2022
Response from Brand Experience Team on 31 Oct 2022
Hi David,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Lilith#Team6

6/10 Okay

Jennifer

Business traveller
Stayed 2 nights in Sep 2022
Response from Brand Experience Team on 31 Oct 2022
Hi Jennifer,Thank you for positively rating your stay!Lilith#Team6

2/10 Terrible

Shawna

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Gross, never again
Stayed 1 night in Sep 2022
Response from Brand Experience Team on 31 Oct 2022
Hi Shawna,Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Lilith#Team6

4/10 Poor

Tom

Disliked: Property conditions & facilities
Stayed 1 night in Aug 2022
Response from Brand Experience Team on 31 Oct 2022
Hi Tom,Thanks for your feedback! Providing a top-notch guest experience is always our goal, and we’re committed to improving. We hope to see you back soon!Lilith#Team6

4/10 Poor

greta

Stayed 2 nights in Jul 2022

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2022
Response from Brand Experience Team on 31 Oct 2022
Hi Michael,Thank you for positively rating your stay!Lilith#Team6

2/10 Terrible

John

Business traveller
Disliked: Amenities
Double charged through expedia and then charged at the property itself
Stayed 2 nights in Jul 2022
Response from Nancy Y. on 4 Aug 2022
Thank you for providing your feedback. Your experience is not our standard of service. We appreciate you bringing this to our attention and would like to discuss your experience further. Please use the Contact Us feature at the motel 6 website to connect with us. Nancy Y. #Team6

2/10 Terrible

Eeon

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from Nancy Y. on 4 Aug 2022
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Nancy Y. #Team6

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from Nancy Y. on 4 Aug 2022
Thanks for your rating, please give us the opportunity to improve your experience on your future bookings. Nancy Y. #Team6

8/10 Good

John

Stayed 1 night in Apr 2022

6/10 Okay

Samuel

Business traveller
Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Mar 2022

10/10 Excellent

Lisa

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fast checkin very helpful went above and beyond
Stayed 2 nights in Mar 2022
Response from Brand Experience Team on 5 Apr 2022
Hi Lisa, Thank you for sharing your review. We are glad you enjoyed your stay! Lilith #Team6

4/10 Poor

Ona V

Disliked: Room comfort
Was not able to regulate the heat, it was either too hot or too cold.
Stayed 1 night in Jan 2022
Response from Brand Experience Team on 5 Apr 2022
Hi Ona, Thank you for the excellent review! Lilith #Team6

10/10 Excellent

Austin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome place to stay
The customer service was awesome very friendly . Very clean warm and comfortable room and super clean
Stayed 1 night in Jan 2022
Response from Brand Experience Team on 5 Apr 2022
Hi Austin, Thank you for taking time to share your review with us. We're happy to hear the stay was great and appreciate you recognizing the great service provided by our staff. We hope to see you soon, Safe Travels! Lilith #Team6

2/10 Terrible

Jeff

Disliked: Amenities, property conditions & facilities
The motel was pretty much vacant. Which was nice the first night, quiet, then I got neighbors. They were loud, fought and argued all night. There are 100 rooms and to have the management put them in an adjacent room was rude. The walls are paper thin. The doors don’t seal. The faucet sprayed water everywhere. They won’t switch rooms once you use the room. I wouldn’t stay here again. Much better options in the area.
Stayed 3 nights in Dec 2021
Response from Brand Experience Team on 5 Apr 2022
Hi Jeff, Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. On behalf of Motel 6, we would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Lilith #Team6

8/10 Good

Barb

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

10/10 Excellent

Emma

Travelled with family
It was all right
Stayed 1 night in Dec 2021
Response from Brand Experience Team on 5 Apr 2022
Hi Emma, Thank you for the perfect rating! Lilith #Team6

10/10 Excellent

Shannon

Stayed 2 nights in Dec 2021

2/10 Terrible

Shawn

Stayed 1 night in Nov 2021