"I stayed here from Saturday night through Tuesday while in town for my grandparents' funeral and to help settle family affairs. Unfortunately, my experience was very disappointing.
Upon arriving on the 3rd floor, there was a strong musky odor throughout the hallway. Sunday morning, I discovered my shower had not been cleaned. Before 8:00 AM, I reported it to the front desk and specifically requested that the shower be cleaned. I made it clear I did not want to change rooms.
After several hours and multiple follow-up calls, the issue still had not been addressed. I explained that I was in town for a funeral and could not leave to spend time with family until I had access to a clean shower. I was even asked to locate the housekeeper myself. Due to a language barrier, we were unable to communicate, and despite a supervisor speaking with her, nothing was done.
More than five hours after my initial request, I was told the room would not be addressed until all checkout rooms were completed. At that point, I requested a room change.
The following day, housekeeping entered my room, but the shower still appeared untouched. Then on checkout day, around 10:30 AM, a housekeeper knocked once and immediately opened my door while I was undressed, despite checkout not being until noon.
Waiting over five hours for a basic cleanliness issue, being repeatedly ignored, and having my privacy violated made for an unacceptable stay during an already difficult time for my family."