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Ulasan untuk Cosmopolita Hotel Rome, Tapestry Collection by Hilton

4 out of 5
Cosmopolita Hotel Rome, Tapestry Collection by Hilton
Via Santa Eufemia, 5, Rome, RM

Ulasan

8,4

Sangat Baik

Penilaian 10 - Sangat Bagus. 391 dari 1003 ulasan" "
Penilaian 8 - Bagus. 419 dari 1003 ulasan" "
Penilaian 6 - Cukup Baik. 136 dari 1003 ulasan" "
Penilaian 4 - Buruk. 34 dari 1003 ulasan" "
Penilaian 2 - Sangat Buruk. 23 dari 1003 ulasan" "

8,6/10

Kebersihan

9,0/10

Staf & layanan

7,8/10

Fasilitas

8,0/10

Kondisi & fasilitas properti

7,8/10

Ramah lingkungan

Ulasan

8/10 Bagus

Cierra

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 4 malam pada bulan April 2024
Tanggapan dari Bruno P pada tanggal 23 Apr 2024
Thank you for your time to give a rating and sharing your experience with us. We do look forward to welcome you back to Cosmopolita Hotel Rome soon. Kind regards

10/10 Sangat Bagus

thomas

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
NA
Menginap 3 malam pada bulan Maret 2024
Tanggapan dari Bruno P pada tanggal 23 Apr 2024
Thank you for choosing the Cosmopolita Hotel Rome and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit, and we hope to see you again on a future visit to Rome. kind regards

10/10 Sangat Bagus

Mary

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Our stay at this hotel was great! Clean rooms, air conditioning, and friendly staff. Very central location and easy walks to major attractions.
Menginap 3 malam pada bulan Maret 2024
Tanggapan dari Bruno P pada tanggal 27 Mar 2024
Dear Mary,Thank you for taking the time to share your recent experience in Cosmopolita Hotel Rome and for giving us perfect feedback. We are expecting to welcome you back to our hotel next time you will travel to our area - please let me know if we can assist with booking and arrangements.Kind Regards,

8/10 Bagus

Bibi, Kigali

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Staff & Room was amazing...Breakfast Buffet needs more rotating hot options...It was the same thing everyday..
Menginap 3 malam pada bulan Januari 2024
Tanggapan dari Bruno P pada tanggal 22 Feb 2024
Dear Bibi,Thank you very much for taking the time to rate and review our hotel. We are delighted to see that you were satisfied with your experience and our outstanding hospitality.Rest assured that we will share your feedback regarding breakfast buffet with the team and we look forward to having you with us again in the near future.kind regards

6/10 Cukup Baik

Ricardo

Bepergian bersama keluarga
Disukai: Staf & layanan
Tidak Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Não volto
Fiquei um pouco decepcionado com a estrutura do hotel, desde o elevador, corredores antigos, quarto deixou a desejar tbm. Além dos banheiros (ficamos com dois quartos) com bolor no box, e um chuveiro que não saia água direito. Um café da manhã muito simplista para o preço e localização do hotel, que por sinal, é ótima.
Menginap 4 malam pada bulan Desember 2023

8/10 Bagus

Regina, Belmont

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
The staff is helpful and friendly. The location is great. I wouldn’t stay there again only because they perfume the sheets which makes sleeping very unpleasant and really should not happen at a Hilton. I did not have this problem at the two other Hilton Hotels I stayed at while in Italy.
Menginap 2 malam pada bulan Desember 2023

8/10 Bagus

Melanie

Disukai: Kondisi & fasilitas properti
Tidak Disukai: Kebersihan, staf & layanan, kenyamanan kamar
Elevator broke down. We were on the fifth floor.
Menginap 2 malam pada bulan Desember 2023

10/10 Sangat Bagus

Melinda

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan Desember 2023

4/10 Buruk

JOHN E

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Theft
It's really small overall. The shower was tiny. My college ring, worth $800 when purchased in 1983, was stolen from my room. My guess would be housekeeping, but i am not sure. I'm very upset about that. The front desk wascreally notbhelpful with the issue. Nothing in English on the TV. All Italian language shows.
Menginap 3 malam pada bulan Desember 2023
Tanggapan dari Bruno P pada tanggal 11 Des 2023
Thanks for your review.First of all I would like to respond to the theft accusation: the rooms are all equipped with safes and should be used for valuables that the customer wants to leave in the room. We don't want to doubt your version but you are accusing the staff of a theft without having any evidence and without having used the minimum necessary precautions. "Boutique hotel with cozy petite rooms in the heart of the city center." This is the first sentence that appears on our site to present the hotel and by delving deeper into the information search you can also find the exact size of the rooms. Furthermore, from channel 200 onwards you can find information channels in many languages and from many countries. Kind regards

6/10 Cukup Baik

David

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Smallest shower ever… Completely unusable!
Menginap 2 malam pada bulan November 2023

8/10 Bagus

Claudio

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Great location - get a higher room
Great locatoion near Piazza Vebezia, near many of the same aites. Had a small gym which is unusual in the area. Bed was great. View at breakfast was amazing. Expensive for a room on the first floor with a view of the street!
Menginap 2 malam pada bulan November 2023
Tanggapan dari Bruno P pada tanggal 11 Des 2023
Thank you for choosing the Cosmopolita Hotel Rome and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit, and we hope to see you again on a future visit to Rome.Kind regards

8/10 Bagus

Miguel Ángel

Menginap 5 malam pada bulan Agustus 2023

2/10 Sangat Buruk

CARLOS

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Nothing
Menginap 2 malam pada bulan September 2023

8/10 Bagus

Ting

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 2 malam pada bulan Agustus 2023

10/10 Sangat Bagus

Alexander

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
proximity to everything
Menginap 2 malam pada bulan September 2023

8/10 Bagus

Miguel Ángel

Menginap 5 malam pada bulan Agustus 2023

8/10 Bagus

Ian

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great place to stay for a few nights … staff very friendly and helpful. Location is incredible … included breakfast is great walking distance to everything you want to see Side note if you have have a disability such as walking or in a wheelchair this isn’t the hotel for you.. does have stairs to the elevator and rooms and small elevator.
Menginap 2 malam pada bulan Agustus 2023

10/10 Sangat Bagus

Manuel

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Excellent service and friendly staff
Menginap 4 malam pada bulan Juli 2023

6/10 Cukup Baik

David

Bepergian bersama keluarga
Disukai: Kebersihan, kondisi & fasilitas properti
Tidak Disukai: Staf & layanan
Not a great Hilton property.
Hotel is in a great location. Centrally located ,close to Trevi Fountain and main shopping street. Great front desk! But room cleaning was sub par. No wash cloths,no soap etc. Air conditioning was awful . The excuse of extreme heat is not justified. Lobby was very cool but somehow they couldn't manage individual rooms. Not a great value! Nit a freat Hilton property!!!
Menginap 3 malam pada bulan Juli 2023

2/10 Sangat Buruk

Jose

Bepergian bersama keluarga dan anak
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Avoid this hotel urgently. It's a scam. for a "suite" of €800 per night, it does not even reach 3 stars. The bed smelled bad, the bathroom looked like it was in a hospital. Very very bad hotel. We had booked 4 nights and decided to leave the hotel after the first night and they just refunded 2 out of 3 nights remaining.
Menginap 4 malam pada bulan Juli 2023

10/10 Sangat Bagus

DHANANJAY

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Reception hospitality was excellent
Menginap 4 malam pada bulan Juni 2023

6/10 Cukup Baik

Panagiota

Disukai: Kebersihan
Tidak Disukai: Fasilitas
Location was great for walking to nearby attractions and dinner. Rooms and bathroom were beyond tiny and the bathroom smelled like sewage. The room was clean. The rooftop was poorly advertised it is only open for breakfast.
Menginap 3 malam pada bulan April 2023

10/10 Sangat Bagus

Jeffrey

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
-
Menginap 3 malam pada bulan April 2023

10/10 Sangat Bagus

Virginie

Bepergian bersama keluarga
Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
Emplacement Vue Propreté
Menginap 5 malam pada bulan April 2023

10/10 Sangat Bagus

Kathleen

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Very convenient to the site’s & neighborhoods in Rome
Menginap 3 malam pada bulan April 2023
Tanggapan dari Bruno P pada tanggal 11 Des 2023
Thank you for your time to give a rating and sharing your experience with us. We do look forward to welcome you back to Cosmopolita Hotel Rome soon. kind regards

10/10 Sangat Bagus

Claudia

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Tipp für zentrale Lage
Tolle zentrale Lage, toll renoviert u freundliches Personal.
Menginap 5 malam pada bulan April 2023
Tanggapan dari Bruno PASQUI . Reservation Manager pada tanggal 23 Apr 2023
Thank you for letting us know how much you enjoyed it, we are especially pleased that you felt well-looked after. We look forward to having you with us again in the near future.

10/10 Sangat Bagus

Carmen

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan April 2023
Tanggapan dari Bruno PASQUI . Reservation Manager pada tanggal 23 Apr 2023
Thank you for your time to give a rating and sharing your experience with us. We do look forward to welcome you back soon.

2/10 Sangat Buruk

Traveler terverifikasi

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Terrible service from front desk team and managers
Terrible service from the front desk. They look for ways to charge extra. Hotel was small and did not accommodate our needs.
Menginap 3 malam pada bulan Maret 2023
Tanggapan dari Bruno PASQUI . Reservation Manager pada tanggal 7 Apr 2023
You have booked a King Room which is widely described as a room with a double bed and can only accommodate 2 people. Upon arrival you arrived with the whole full family (2 adults and 2 children). We were forced to give you a second room by applying a 20% discount on the online rate. This does not represent an "extra charge" but simply our job which is to sell rooms. I understand that US standards are different from European standards and also the Tapestry brand is different from the more luxurious Hilton brands. We try to be transparent by publishing all relevant information (including room sizes and maximum occupancy). For this reason we do not feel responsible and we are sorry to have received a bad review for no fault of ours. Kind regards

8/10 Bagus

Konrad

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Fantastic location, but expensive for what it is
The location of the hotel is perfect, very central and yet quiet. Hotel staff is friendly, room is comfortable and clean. My room didn't have a wardrobe, so space for clothes is quite limited. Bathroom/shower are great, a bit to the small side but good temperature control and pressure. Would stay again, but could be a bit cheaper.
Menginap 3 malam pada bulan Februari 2023
Tanggapan dari Bruno PASQUI . Reservation Manager pada tanggal 7 Apr 2023
Dear Konrad,Thank you for choosing the Cosmopolita Hotel rome and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit, and we hope to see you again on a future visit to RomeKind regards

10/10 Sangat Bagus

Wei Hua

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
The location was very convenient, as it was next to the subway. However, there did seem to be a lot of homeless people nearby.

10/10 Sangat Bagus

Guillermo

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Excelente hotel y excelente servicio

8/10 Bagus

Mynor, CHICAGO

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan
very convenient location!!
Menginap 3 malam pada bulan Desember 2022

2/10 Sangat Buruk

Sally

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Tiny rooms. Windows on the floor. Looked out into trash area. Plastic stool was the only thing not attached to the wall. Stark, minimum. No amenities. No dining. No place to sit in the room and 4 chairs in the "lobby". Can't believe that Hilton would put their name on such a property.
Menginap 5 malam pada bulan Desember 2022

2/10 Sangat Buruk

Sally

Bepergian bersama keluarga
Tidak Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
Run. Do not stay at this hotel in Rome. The room had windows with bars that looked over the trash, pipes and junk area. The room was extremely small. Room for only the bed. The only thing not attached to the wall was a plastic stool. Bathroom, bad lighting, no place to put anything and our toilet did not work the last night. They just said, I am sorry when we went down to ask for help. No place to sit in the room or lobby. No dining area. Absolutely no view, no windows you would open. Not familiar with how we paid and what we owed at check out. Cannot believe that Hilton would have anything do do with a property like this.

10/10 Sangat Bagus

Nathaniel

Menginap 4 malam pada bulan November 2022

4/10 Buruk

caroline

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Good location and staff friendly but very expensive for what it was and not up to Hilton’s normal standards at all. Room was very small and not very clean at all. When asked for things like cups and some milk for the room didn’t even provide that even though their was a kettle. Overall really disappointed
Tanggapan dari Bruno PASQUI . Reservation Manager pada tanggal 3 Nov 2022
We thank you for appreciating the location and our staff. The Tapestry brand was born for hotels located in historic buildings that were not born to become an accommodation facility. This is why you have found differences with other Hilton brands such as small rooms whose sizes are extensively documented on our Hilton website. As for the rate paid, I want to inform you that it is derived from many factors but the main one is the demand for hotels in the center of Rome. However, we thank you for sharing your experience that will surely be useful to improve our services. Kind regards

8/10 Bagus

fanny

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 4 malam pada bulan Oktober 2022
Tanggapan dari Bruno PASQUI . Reservation Manager pada tanggal 15 Nov 2022
thank you for the nice score you gave us. We hope to have you as our guest again in the future. Kind regards

8/10 Bagus

Lucio

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Staff were wonderful. Property location is excellent. Wished the room was a little bigger. Other than that it is a great property to stay at.
Menginap 4 malam pada bulan September 2022
Tanggapan dari Bruno PASQUI . Reservation Manager pada tanggal 30 Sep 2022
Dear Lucio,we really thank you for your review. We are happy to have appreciated the location and staff. The Tapestry Hotels were built in historic buildings and the size of the rooms depends on this. We hope to have you again as a welcome guest in the future. Kind regards

10/10 Sangat Bagus

Deepinder

Menginap 3 malam pada bulan September 2022
Tanggapan dari Bruno PASQUI . Reservation Manager pada tanggal 30 Sep 2022
Thanks for your great review.We hope to have you as welcome guest again!kind regards

2/10 Sangat Buruk

Michael J

Bepergian bersama keluarga
Disukai: Staf & layanan
Tidak Disukai: Kebersihan
I didn’t stay as the room was awful. I left immediately. The room was all scuffed up, torn up walls. I had a room with a king bed and another bed. The other bed was right by the door depressing. I will say the the staff was very nice, came up to the room and agreed with me. Fatima was wonderful, and beautiful.
Menginap 3 malam pada bulan Agustus 2022
Tanggapan dari Bruno PASQUI . Reservation Manager pada tanggal 24 Agu 2022
We are very sorry that you did not find what you expected and that you had to look for other accommodation. For our part, we immediately took action to get you a full refund of your booking. We thank you for your review which will surely serve us to help us improve our service. Kind regards

6/10 Cukup Baik

Mojdeh

Bepergian bersama keluarga dan anak
Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
The hotel is very old and under construction. There were lots of loud noise on a Saturday morning at 7:04 waking us up. AC was broken in one of the rooms we had and the temperature outside was at 100 degree F. Staff were very nice and friendly.
Menginap 4 malam pada bulan Agustus 2022
Tanggapan dari Bruno PASQUI . Reservation Manager pada tanggal 10 Agu 2022
Thank you for being a guest in our hotel and for taking the time to comment. We greatly appreciate the compliments to our staff and we are sorry for the inconveniences you have reported. The Brand Tapestry was born for hotels inserted in historic buildings that have been transformed into hotels (our was nuilt in the late 1800s). We apologize for the noise and the malfunction of the air conditioning. We hope to have another opportunity to have you at our hotel in the future. Best regards

8/10 Bagus

Eric

Menginap 3 malam pada bulan Juli 2022
Tanggapan dari Bruno PASQUI . Reservation Manager pada tanggal 19 Jul 2022
We would like to thank you for sharing your feedback. we appreciate your good comment hoping to have 10 in your next stay! Kind regards

10/10 Sangat Bagus

John

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Very good experience
Menginap 3 malam pada bulan Juni 2022
Tanggapan dari Daniele pada tanggal 10 Jun 2022
After some renovation work the hotel will be rebranded by Hilton and will consist of 76 rooms, a panoramic rooftop and a gym.

10/10 Sangat Bagus

John La

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Awesome everything!
Menginap 3 malam pada bulan Juni 2022
Tanggapan dari Daniele pada tanggal 10 Jun 2022
After some renovation work the hotel will be rebranded by Hilton and will consist of 76 rooms, a panoramic rooftop and a gym.

6/10 Cukup Baik

Anne, arlington

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan
Tidak Disukai: Fasilitas, kondisi & fasilitas properti
The hotel was undergoing MAJOR renovations. No breakfast room. No roof deck. Not a single chair in the whole place - rooms or lobby. Who knows when it will be done.
Menginap 8 malam pada bulan April 2022
Tanggapan dari Daniele pada tanggal 6 Mei 2022
After some renovation work the hotel will be rebranded by Hilton and will consist of 76 rooms, a panoramic rooftop and a gym.

10/10 Sangat Bagus

Alan

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The staff was very helpful and spoke perfect English. They were well versed with transportation like trains and buses and helped me plan activities. The cafe next door was a great plus and the girls running it were very nice. Great location. I walked to the coliseum, forum, and train station.
Menginap 5 malam pada bulan November 2021
Tanggapan dari Daniele pada tanggal 7 Des 2021
We are proud to announce that we have started our renovation project for Hotel Cosmopolita as part of a group of hotels operated by the same company. The new brand will enable us to provide the best of both worlds to travelers who are looking for an independent hotel experience but also want the consistency and reassurance they expect from hotels chain. Stay tuned!

10/10 Sangat Bagus

Elias E, Fairfax

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Really good hotel, location is excellent, the staff is really friendly
Menginap 1 malam pada bulan September 2021
Tanggapan dari Daniele pada tanggal 21 Sep 2021
Dear Elias, Thank you for your review. We are glad you enjoyed your stay. Our staff was delighted to attend to you. Looking forward to welcoming you in the future. Best regards. Daniele

10/10 Sangat Bagus

Eder

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Everything was good, very nice people and customer services, happy to stayed
Menginap 1 malam pada bulan September 2021
Tanggapan dari Daniele pada tanggal 8 Sep 2021
Dear Eder, Thank you for your review and for giving us the highest evaluation. We are very pleased that you enjoyed your stay. We hope to see you again on your next visit. Best regards. Daniele

10/10 Sangat Bagus

Elias, Fairfax

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Excellent location, hotel is really nice and people that work there is friendly and helpful
Menginap 3 malam pada bulan September 2021
Tanggapan dari Daniele pada tanggal 6 Sep 2021
Dear Elias, Thank you for your review and for giving us the highest evaluation. We are very pleased that you enjoyed your stay. We hope to see you again on your next visit. Best regards. Daniele

4/10 Buruk

Traveler terverifikasi

Menginap 3 malam pada bulan Maret 2020