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Ulasan untuk Grand Master Suites

Grand Master Suites
Via del Corso, 97, Rome, RM

Ulasan

8,6

Sangat Bagus

Penilaian 10 - Sangat Bagus. 168 dari 332 ulasan" "
Penilaian 8 - Bagus. 110 dari 332 ulasan" "
Penilaian 6 - Cukup Baik. 26 dari 332 ulasan" "
Penilaian 4 - Buruk. 15 dari 332 ulasan" "
Penilaian 2 - Sangat Buruk. 13 dari 332 ulasan" "

8,8/10

Kebersihan

8,8/10

Staf & layanan

8,0/10

Fasilitas

8,2/10

Kondisi & fasilitas properti

8,2/10

Ramah lingkungan

Ulasan

8/10 Bagus

gloria

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Personnel was very friendly, the room was spacious, clean, bathroom was also spacious and very clean. Location is great, in the middle of great shops, restaurants, and walking distance to many attractions.
Menginap 3 malam pada bulan April 2024

6/10 Cukup Baik

Carolyn

Bepergian dalam rombongan
Disukai: Kebersihan
No hot water second day. May have been all used up by other clients.
Menginap 2 malam pada bulan April 2024

10/10 Sangat Bagus

Nadia

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
It was a very céntricas and nice place !!
Menginap 2 malam pada bulan April 2024

8/10 Bagus

james

Bepergian bersama keluarga
Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
The property was very spacious and accommodating to our family. The outdoor patio was an added bonus and very comfortable. It was also a bonus to have a washing machine in the apartment.
Menginap 6 malam pada bulan April 2024
Tanggapan dari GMS pada tanggal 24 Apr 2024
thank you JAMES!

8/10 Bagus

Claire

Disukai: Kebersihan, staf & layanan
Menginap 4 malam pada bulan April 2024

10/10 Sangat Bagus

Michael

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Check in staff was excellent. Great location near shopping and Spanish steps. Plenty of space to relax. Close to grocery if you like to dine in.
Menginap 2 malam pada bulan April 2024
Tanggapan dari gms pada tanggal 18 Apr 2024
thank you Michael!

4/10 Buruk

Tito, Rockledge

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Tanggapan dari gms pada tanggal 18 Apr 2024
thank you tito!

6/10 Cukup Baik

david.

Bepergian bersama keluarga
Disukai: Staf & layanan
Tidak Disukai: Fasilitas
It was good but the air cinditioning was poor sonitbwas stuffy. It was not well stocked with soap shampoo or toilet paper. The wifi was spotty and the table lifhts sparked and gabe us a shock when we plugged them in so we disnt use them. Inwould not stay here again.
Menginap 4 malam pada bulan Maret 2024
Tanggapan dari gms pada tanggal 18 Apr 2024
hello David, thank you for the feedback, well abut the AC I can say that the machine does not work if outside there are 10 degrees and you want to set the ac in cold mode to make it even colder. it only works if outside the temperature is higher. I am sorry to hear that the stay did not match your expectation. Hope to see you soon one day

10/10 Sangat Bagus

Ma Lisa

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Front desk staff was very friendly and kind. She allowed us to check in early since the room was already available. She was very helpful and gave us a good recommendation for a pasta place…and we loved it! The room Is comfortable and even with a Netflix. Great location and is close to everything. We will recommend this place to our friends and family when they come and visit Roma.
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari gms pada tanggal 18 Apr 2024
thank you Ma Lisa!

2/10 Sangat Buruk

Sharon Rose

Bepergian dalam rombongan
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Dirty, the second room smells like sewage it is near the kitchen, bathroom located at the head of the bed and smell is all over the room
Menginap 5 malam pada bulan Maret 2024
Tanggapan dari gms pada tanggal 18 Apr 2024
hello Sharon, sorry that your stay did not match the expectation

10/10 Sangat Bagus

Deepak

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The property is right on Via Del Corso and the historic district is walkable from the property. Many dining and shopping options near by. The rooms are on the smaller side compared to a standard hotel rooms in USA but because we barely spent any time in the room, it was not a big deal. Bathrooms are very spacious with a hot tub that could accommodate 4 people.
Menginap 7 malam pada bulan Desember 2023
Tanggapan dari gms pada tanggal 18 Apr 2024
thank you Deepak!

4/10 Buruk

?

Disukai: Kebersihan
Tidak Disukai: Staf & layanan, kondisi & fasilitas properti
Menginap 2 malam pada bulan Februari 2024
Tanggapan dari gms pada tanggal 28 Feb 2024
Hello, sorry that your stay did not matched your expectations, but I am very surprised as you never mentioned anything during your stay. we would be more than happy to hear from you in order to improve our service. Kind regards

8/10 Bagus

Fatih Mehmet

Menginap 2 malam pada bulan Januari 2024
Tanggapan dari gms pada tanggal 29 Jan 2024
Thank you Mehmet!

8/10 Bagus

Elias Olsen

Menginap 2 malam pada bulan Januari 2024
Tanggapan dari gms pada tanggal 23 Jan 2024
Thank you Elias!

8/10 Bagus

Jessica

Menginap 3 malam pada bulan Desember 2023
Tanggapan dari gms pada tanggal 23 Jan 2024
thank you Jessica!

8/10 Bagus

Gitte

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Fantastisk beliggenhed! Super venligt og meget hjælpsomt personale. Desværre var det noget lydt. Vi havde værelse 201 der var lige ud for receptionen og elevatoren, så vi blev vækket af folk der gik forbi hver morgen.
Menginap 3 malam pada bulan November 2023
Tanggapan dari gms pada tanggal 23 Jan 2024
Thank you Gitte!

10/10 Sangat Bagus

Angéline

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Super
Menginap 3 malam pada bulan November 2023
Tanggapan dari gms pada tanggal 22 Nov 2023
Thank you!

10/10 Sangat Bagus

Maxence

Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan November 2023
Tanggapan dari gms pada tanggal 20 Nov 2023
thank you!

10/10 Sangat Bagus

Vanessa

Disukai: Kebersihan
Menginap 2 malam pada bulan November 2023
Tanggapan dari gms pada tanggal 20 Nov 2023
thank you!

10/10 Sangat Bagus

Antonio, Vega Baja

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Exelente localización, super tranquilo, cerca de todo, la habitacion super me encantó
Menginap 3 malam pada bulan November 2023
Tanggapan dari gms pada tanggal 20 Nov 2023
muchas gracias!

10/10 Sangat Bagus

Shehzad

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Rome trip
Very close to everything . Very comfortable and definitely will comeback
Menginap 1 malam pada bulan November 2023
Tanggapan dari gms pada tanggal 20 Nov 2023
thank you!

6/10 Cukup Baik

Gia

Bepergian bersama keluarga
Disukai: Staf & layanan, kondisi & fasilitas properti
Great location but needs some fixes
Were arriving after reception hours, so it was very confusing how we'd get to our room. Until you get there and see the property, the instructions don't make sense and we were concerned that something wouldn't work. This is like an apartment building-the outside door to the street that requires a code (or scan from your phone) then an inside door to your room. In order to get code or even to check in, we had to fill in a large form ahead of time with lots of info, like uploading all of our passport info, which I was not comfortable with, but I did it. We were told the key cards to our room would be left STUCK IN the door (for anyone to take). Seems crazy to me. I was assured the building was very safe but I was not comfortable with that. Nothing stopping another guest from entering the room before we got there and possibly damaging something and we'd be liable for it. Room was ok-good size for 4 people. No instructions how to work the air conditioning and it wasn't until the next day that they could help us. (It's remote controlled and I found it very confusing even after she showed us.) Biggest disappointment was the smell. As soon as we walked into the room there was a garbage/bathroom smell. Sink and toilet seem to work ok but something definitely isn't right. Also the shower head is not at end of the stall, it's in the middle, so you're up against the glass. Lighting needs added, dark in bath. Staff service/response was very good, they were helpful. Location great!
Menginap 4 malam pada bulan Oktober 2023
Tanggapan dari gms pada tanggal 20 Nov 2023
Hello Gia, thank you for your feedback. Just to clarify:yes this is not an hotel but a guest house and for law we can not stay opened 24/7. As you arrived after reception opening hours the check in could not be made on site but is MANDATORY for Italian law to have all the info of every guest entering the building. Vikey is our internal system that we developped as a startup so nothing to worry about. About the keys, yes we put it on the door to facilitate the entrance, what is wrong with this? no one ever complaint about this, our guests are always happy with this as it make their entrance ever easier. The Ac? yes it has remote and just push the ON/OFF button, nothing difficult. Happy that you enjoyed our service and the location!

8/10 Bagus

Anne

Disukai: Kebersihan
Tidak Disukai: Kondisi & fasilitas properti
Menginap 2 malam pada bulan Oktober 2023
Tanggapan dari gms pada tanggal 23 Okt 2023
thank you anne!

8/10 Bagus

Helge

Menginap 4 malam pada bulan Oktober 2023
Tanggapan dari gms pada tanggal 23 Okt 2023
thank you helge!

10/10 Sangat Bagus

Geraldine

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Amazing location and staff! They were very friendly and accommodating.. Must stay, the room was super clean and had so much character!
Menginap 2 malam pada bulan Oktober 2023
Tanggapan dari gms pada tanggal 19 Okt 2023
Thank you Geraldine! very happy that you enjoyed your stay with us, it has been a pleasure to host you !see you soon in Rome

4/10 Buruk

Jeannette

Bepergian bersama keluarga
Tidak Disukai: Fasilitas, kondisi & fasilitas properti
Die Unterkunft liegt im 4. OG wobei der Lift nur bis zum 3. OG fährt. Sollte jemand schlecht zu Fuss sein, ist die letzte Treppe nur schwer zu erklimmen. Die Unterkunft selber hat eine schöne Dachterrasse, die allerdings nicht gut unterhalten bzw. nicht sehr sauber ist. Die Betten sind sehr hart und unbequem. Das zweite Zimmer ist eher eine Abstellkammer und hinter der Küche gelegen. Die Einrichtung ist alt und verbraucht. Die Reception ist nur wenig besetzt jedoch per Mail werden die Anfragen beantwortet. Würde hier keine Buchung mehr vornehmen.
Menginap 4 malam pada bulan Oktober 2023
Tanggapan dari gms pada tanggal 18 Okt 2023
Hello Jennette, I am sorry that you did not like the apartment and that the comfort did not match your expactation. we do our best

6/10 Cukup Baik

ANTOINE

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas
Tidak Disukai: Kondisi & fasilitas properti
Pour le prix les installations étaient ordinaires
Menginap 2 malam pada bulan Oktober 2023
Tanggapan dari gms pada tanggal 16 Okt 2023
Thank you Antoine

10/10 Sangat Bagus

Roland

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Alles ok.
Menginap 3 malam pada bulan Oktober 2023
Tanggapan dari gms pada tanggal 16 Okt 2023
Thank you Roland!

8/10 Bagus

Chris

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Very conveniently located near Spanish Steps, right along the Via del Corso. Lots of restaurant options around the corner on Via Della Croce. Around 10 minute walk to Trevi Fountain and a bit more to the Pantheon. Taxi stand nearby if needed. About 35 minutes on foot to Vatican and 30 to the Colosseum. Reception is on the second floor and there are stairs but they are manageable. There is some outdoor patio space with tables as well. Not fancy, but clean, functional, and low-key. A perfect spot if you want to shop or explore the city.
Menginap 4 malam pada bulan Oktober 2023
Tanggapan dari gms pada tanggal 16 Okt 2023
Thank you Chris!

10/10 Sangat Bagus

Jo

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Construction alarm
Grand Master Suites was a great location. The staff was very accommodating. The only negative was that there was some construction going on across the street and a very loud alarm went off starting around 6:30AM and continued to go off every 15 minutes.
Menginap 3 malam pada bulan September 2023
Tanggapan dari gms pada tanggal 16 Okt 2023
Thank you Jo! I am sorry about the alarm but I am 100% that it was not us as we do not have alarms. it was probably from the outside

6/10 Cukup Baik

Holger

Menginap 3 malam pada bulan September 2023
Tanggapan dari gms pada tanggal 20 Nov 2023
thank you!

8/10 Bagus

Stephanie

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan September 2023
Tanggapan dari gms pada tanggal 16 Okt 2023
Thank you Stephanie!

10/10 Sangat Bagus

Paula

Bepergian bersama teman, Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Very centrally located.
Menginap 5 malam pada bulan September 2023
Tanggapan dari gms pada tanggal 16 Okt 2023
thank you Paula!

8/10 Bagus

Jan

Menginap 4 malam pada bulan September 2023
Tanggapan dari gms pada tanggal 27 Sep 2023
Thank you!

10/10 Sangat Bagus

Rachel

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Boutique Stay
We received the warmest welcome from they young lady who checked us in. Our room was small but i found it ver clean and charming. The location is awesome. Tons of food, shopping and a walkable distance from so many historic sites.
Menginap 2 malam pada bulan September 2023
Tanggapan dari gms pada tanggal 24 Sep 2023
Thank you Rachel! very happy to welcome you and that you enjoyed your stay with us!

4/10 Buruk

Leonard, Naples

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
The room was okay. The only problem was as soon as you walked in the door there was a step down that was not marked nor did the person showing us to the room advise of this. Both my wife and I fell. I bruise my back and arm. My wife bruised her knee. I would not stay or recommend this property.
Menginap 2 malam pada bulan September 2023
Tanggapan dari gms pada tanggal 20 Sep 2023
Hello Leonard. I had the pleasure to meet you and your wife. I AM VERY VERY DISAPPOINTED from this review. I think this review is really unfair as:I personally told you to be careful of the step and showed you also all about the room. After you fall we kindly offered you a 100feet apartment so a very big and spacious upgrade and you were very happy with this! the next day you told me that for you it was ok to remain in the original room. I am very sorry but it is not acceptable as a public review.hope you enjoyed the free wine that we offered

8/10 Bagus

Brenda

Bepergian bersama teman
Disukai: Kebersihan
The view was great and the location. The lady at the front desk wasn’t that nice. Its a good place to spend 1 or two nights though
Menginap 2 malam pada bulan September 2023
Tanggapan dari gms pada tanggal 21 Sep 2023
thank you Brenda

10/10 Sangat Bagus

Tobias

Menginap 3 malam pada bulan September 2023
Tanggapan dari gms pada tanggal 12 Sep 2023
Thank you Tobias!

10/10 Sangat Bagus

Mohammad Ali

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Great location
Menginap 7 malam pada bulan Agustus 2023
Tanggapan dari gms pada tanggal 10 Sep 2023
Thank you!

2/10 Sangat Buruk

Rishbhee, Surrey

Bepergian dalam rombongan
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
We were placed in a suite that was not advertised on Expedia's website. We asked for a refund as we left 2 days before check out. The place was filthy and smelt like mold. The management team would not reply to calls or messages. We had no fresh towels. There were stains on the bedsheets, lights did not work. DO NOT RECOMMEND.
Menginap 3 malam pada bulan Agustus 2023
Tanggapan dari gms pada tanggal 11 Sep 2023
Hello RishbeeI see that you booked the apartment with the terrace and I confirm that is advertised on the website, maybe you should have seen the pictures when you booked. Manager was not on site so maybe you talked to someone else. we always provide fresh towels and fresh bed sheets. It seems that you looked very very happy when you checked in so I really don't know what happened. I know for sure that you did not leave the apartment but you decided to remain so is for this that no refund was done. This review has no sensewith love from Rome

8/10 Bagus

Homa

Menginap 2 malam pada bulan September 2023
Tanggapan dari gms pada tanggal 6 Sep 2023
Thank you!

8/10 Bagus

Igor

Menginap 2 malam pada bulan September 2023
Tanggapan dari gms pada tanggal 24 Sep 2023
Thank you Igor!

10/10 Sangat Bagus

Debra

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
This was a perfect spot and the hotel staff was excellent
Menginap 3 malam pada bulan Agustus 2023
Tanggapan dari gms pada tanggal 21 Sep 2023
Thank you Debra

10/10 Sangat Bagus

David

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Was a very nice property and would stay again if and when I visit Rome again. :-)
Menginap 3 malam pada bulan Agustus 2023
Tanggapan dari Ilan pada tanggal 31 Agu 2023
Tkns David! you are so kind, we hope to have you here with us soon again

6/10 Cukup Baik

Irma

Bepergian bersama keluarga dan anak
Tidak Disukai: Fasilitas, kondisi & fasilitas properti
Expensive for what you get. AC was unreliable and it was quite dated.
Menginap 1 malam pada bulan Agustus 2023
Tanggapan dari gms pada tanggal 4 Sep 2023
Thank you Irma!

10/10 Sangat Bagus

Sofie Stougaard

Menginap 2 malam pada bulan Agustus 2023
Tanggapan dari gms pada tanggal 4 Sep 2023
Thank you Sofie!

6/10 Cukup Baik

Giacomo

Bepergian bersama keluarga
Disukai: Staf & layanan
Tidak Disukai: Fasilitas, kondisi & fasilitas properti
This property was very runner down. The wifi did not work at all. The air conditioning did not work and was repaired in day 2. The elevator did not go to our floor. Had to walk up with suitcases. It was a very disappointing stay. The staff did their best
Menginap 3 malam pada bulan Agustus 2023
Tanggapan dari GMS pada tanggal 21 Agu 2023
Hello Giacomo, thank you for you feedback. unfortunately about the wifi was not our problem but a general network malfunction and I confirm everything has been fixed. we repaired the Ac as soon as you mentioned it and, trust me, in august is very hard to find a technician to do it. as it is a very classical building with a giant terrace, the elevator does not arrive until the 4th floor but only until the 3rd. not such a big deal. hope you enjoyed our FREE BREAKFAST AND THE TRANSPORTATION ORGANIZED TO THE AIRPORT.I hope to see you soon!

10/10 Sangat Bagus

Fahima

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
I s
Menginap 3 malam pada bulan Agustus 2023
Tanggapan dari gms pada tanggal 4 Sep 2023
Thank you Fahima!

4/10 Buruk

Vida

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
I’ve never stayed in a place where staff were not available 24/7. It was very stressful knowing after 6:00 pm there’s no staff on site in case we needed help or support. We did receive daily housekeeping but it was only to change the garbage and do our beds. Our towels were placed on the bed, our bathroom wasn’t cleaned up and we had to wash our coffee cups every day in order to use them. This place was more like air-b-b than a hotel that we paid the price for. Not happy with Expedia for charging us VIP hotel price for a cheap not even a motel. I would not recommend this place at all.
Menginap 6 malam pada bulan Agustus 2023
Tanggapan dari gms pada tanggal 17 Agu 2023
Hello Vida, thank you for your message, yes you are right we are not a hotel but a guest house and because of this we do not have (for law) 24/7 reception, you should read what you are booking but we are ALWAYS reachable by phone + in the VIP treatment there is one free bottle of wine (that we provided). yes we have daily cleaning, daily cleaning is making up the bed and the towels change, my colleague put fresh ones everyday and they place it on the bed (is there anything bad in this?)

6/10 Cukup Baik

Jessica

Bepergian dalam rombongan
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Room was nice. Property was gross and outdated. Poor communication with guests. Breakfast was paid for, but not included.
Menginap 4 malam pada bulan Agustus 2023
Tanggapan dari gms pada tanggal 17 Agu 2023
Hello Jessica, thank you for your feedback, I am sorry that you did not like the room, we never heard any complaint from you so we taught everything was good? In the rate breakfast was not included