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Ulasan untuk LH Grand Hotel Hermitage

4 out of 5
LH Grand Hotel Hermitage
Via Eugenio Vajna, 12, Rome, Lazio

Ulasan

6,0
Penilaian 10 - Sangat Bagus. 32 dari 363 ulasan" "
Penilaian 8 - Bagus. 112 dari 363 ulasan" "
Penilaian 6 - Cukup Baik. 89 dari 363 ulasan" "
Penilaian 4 - Buruk. 84 dari 363 ulasan" "
Penilaian 2 - Sangat Buruk. 46 dari 363 ulasan" "

6,4/10

Kebersihan

6,8/10

Staf & layanan

5,4/10

Fasilitas

5,6/10

Kondisi & fasilitas properti

4,4/10

Ramah lingkungan

Ulasan

2/10 Sangat Buruk

mathew

Bepergian bersama teman
Tidak Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
NO WATER!! OLD FIXTURES, WHEN WATER COMES WITH A TRICKLE YOU CAN BARELY SHOWER, NO HOT WATER, WILL CHARGE FOR BREAKFAST, TORN DRAPES, DIRTY ROOMS, FILTHY PLACE AND WE ARE SUPRISED THAT THE CITY LETS THIS PLACE OPERATE!! It’s definitely NOT a 4 star hotel, NO PARKING, WiFi only works in the lobby area!! Crazy worst experience ever!! I travel a lot and this is not even worth a 1 star
Menginap 4 malam pada bulan Oktober 2021

2/10 Sangat Buruk

Adriana

Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Caldaia spenta (ho dovuto chiedere x fare doccia) camera gelida (e d inverno ?) interruttori mal funzionanti ( ho svitato lampadine) polvere ( pantofole a dimostrarlo)...togliete 2 stelle anche 2 e 1/2
Menginap 1 malam pada bulan Oktober 2021

4/10 Buruk

Jan

Bepergian dalam rombongan
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
DONT DO IT TO YOURSELF
not working wifi, in the morning I had to wait like 10 minutes to get warm water in shower, otherwise it was cold AF, there was mildew in bathroom, breakfast very, very poor, not working heating, broken door... I booked because there was nothing left due to my last minute decision, but it was a huge mistake....
Menginap 4 malam pada bulan Oktober 2021

4/10 Buruk

Luca

Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
La camera era sporca come pure il bagno e al mattino non usciva acqua dai rubinetti e dalla doccia. Servizio scadente e pochi sorrisi
Menginap 1 malam pada bulan Oktober 2021

6/10 Cukup Baik

Renato

Traveler bisnis
Disukai: Kebersihan, staf & layanan
Per un 4 stelle mi aspettavo qualcosa in più. Per l’acqua calda in camera attesa di 10 minuti lasciando scorrere l’acqua. Pulizia della camera buona. Accoglienza buona.
Menginap 3 malam pada bulan Oktober 2021

4/10 Buruk

Adriana

Bepergian bersama teman
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Unico lato positivo è la vicinanza all’Auditorimu della musica. Lati negativi tanti: camera sporca con polvere evidente ovunque e quindi sicuramente non sanificata, cavi elettrici scoperti, prese elettriche rotte con cavi che fuoriuscivano, lenzuola bucate, scarico del wc rotto quindi il giorno dopo siamo andati in un bagno di un’altra stanza, rubinetto del bidè che perdeva acqua in continuazione, tubo doccia ossidato perché molto vecchio e muro rotto al lato della doccia quindi fuoriusciva acqua tanto da creare pozzanghere nel bagno, carta parati staccata in vari punti della camera, battiscopa mancante in alcuni punti, colazione scarsissima, bar della reception con scaffali completamente vuoti, nella descrizione c’è segnalato il parcheggio che non c’è e quindi abbiamo pagato il parcheggio ogni giorno. Direi che è stato un soggiorno da dimenticare. Mai più!!!
Menginap 3 malam pada bulan Oktober 2021

4/10 Buruk

Pål

Bepergian bersama teman
Disukai: Staf & layanan
Tidak Disukai: Fasilitas, kondisi & fasilitas properti
Struttura e servizi da 3 stelle, non 4.
Menginap 1 malam pada bulan September 2021

4/10 Buruk

Antonella

Traveler bisnis
Tidak Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
DA NON TORNARE
Menginap 1 malam pada bulan September 2021

2/10 Sangat Buruk

Alain

Traveler bisnis
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Horrible à tous les niveaux
Menginap 7 malam pada bulan September 2021

10/10 Sangat Bagus

MARIAN STEFANEL

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan September 2021

4/10 Buruk

Traveler terverifikasi

Bepergian bersama teman, Traveler bisnis
Tidak Disukai: Staf & layanan, kondisi & fasilitas properti
Letto scomodo. Reception arrivo non molto cort tese
Menginap 1 malam pada bulan Februari 2020

8/10 Bagus

giampaolo

Traveler bisnis
Disukai: Staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Februari 2020

2/10 Sangat Buruk

Darja

Disukai: Kebersihan
Tidak Disukai: Staf & layanan, kondisi & fasilitas properti
not good hotel
First on the room wasn’t broke shower,second very bad staff in the reception,they didn’t take responsibility for anything,speak not so good English ,plus the are very speak not good with you ,the are not smily....at the room you don’t have internet,you need to pay ,second when you finish with payment,the as you pay more for every night per person 6 Evro ... so we never come back on 4 start hotel, I can tell that even on hostel it’s more nice than there ,plays look like that it’s not clean and with out many years renovating...please look for staff ho work on reception ,because it’s also very important
Menginap 2 malam pada bulan Januari 2020

2/10 Sangat Buruk

Krystyna Brygida

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
da evitare assolutamente
Menginap 1 malam pada bulan Januari 2020

4/10 Buruk

Francesco

Traveler bisnis
Tidak Disukai: Kebersihan, staf & layanan
Menginap 1 malam pada bulan Januari 2020

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 2 malam pada bulan Januari 2020

4/10 Buruk

Traveler terverifikasi

Disukai: Staf & layanan
Tidak Disukai: Kondisi & fasilitas properti
Avendo gia soggiornato in passato, ho trovato la struttura molto peggiorata e decadente. Di certo non da 4 stelle: porta della camera che a malapena si chiudeva, mobilio vecchio, carta scrostata e, cosa assurda, senza acqua calda x un guasto improvviso che peró si protraeva da diverso tempo. Poi, cosa che non mi era mai capitata, mi entra in camera un altro cliente a cui era stata assegnata la mia stessa camera, con grande stupore e disappunto di entrambi. Buona la colazione, una delle poche cose che si salva! Meno male che almeno la tassa di soggiorno non mi è stata fatta pagare.
Menginap 2 malam pada bulan Oktober 2019
Tanggapan dari Nadia pada tanggal 4 Nov 2019
Ci dispiace per il problema che abbiamo avuto durante il suo soggiorno. Stiamo lavorando per migliorare il servizio.

8/10 Bagus

Traveler terverifikasi

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Struttura un po’ datata ( peccato ) necessiterebbe di qualche ritocco . Camera molto grande , pulitissima , bagno spazioso . Personale molto gentile , allegro è disponibile
Menginap 1 malam pada bulan Oktober 2019
Tanggapan dari Nadia pada tanggal 4 Nov 2019
Grazie per la sua recensione positiva.

2/10 Sangat Buruk

Traveler terverifikasi

Bepergian dalam rombongan
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
I will never go back to this place. It was such a horrible experience. Staff are not helpful and friendly. No good customer service. Definitely not a place to feel comfortable.
Menginap 4 malam pada bulan Oktober 2019
Tanggapan dari Nadia pada tanggal 29 Okt 2019
Sorry about this problem, we will do our best to improve the service.

2/10 Sangat Buruk

Traveler terverifikasi

Menginap 4 malam pada bulan Oktober 2019
Tanggapan dari Nadia pada tanggal 29 Okt 2019
Thanks for your review that will help us to offer a better service.

6/10 Cukup Baik

Giuseppe

Traveler bisnis
Disukai: Kebersihan, staf & layanan
Tidak Disukai: Kenyamanan kamar
Menginap 1 malam pada bulan Oktober 2019
Tanggapan dari Nadia pada tanggal 26 Okt 2019
Grazie per la sua recensione positiva.

6/10 Cukup Baik

Traveler terverifikasi

Disukai: Staf & layanan
Tidak Disukai: Kebersihan
The hotel was a little out of the way, Coates in what appeared to be a middle class residential section of Rome. It was hard to get Uber and it wasn’t a metro station. My room had lukewarm water for the shower and when I asked to h hangs rooms, I was told that someone would come within the hour to fix it. They never came. Also there was mold in the shower grout/tile as well.
Menginap 2 malam pada bulan Oktober 2019
Tanggapan dari Nadia pada tanggal 21 Okt 2019
Thanks for your review, we will do our best to improve the service. We have bus 360 near the hotel to Termini station and both metro lines.

8/10 Bagus

Traveler terverifikasi

Bepergian dalam rombongan
Good Breakfast Good Coffee Service. Staff very attentive at Breakfast
Menginap 2 malam pada bulan Oktober 2019
Tanggapan dari Nadia pada tanggal 18 Okt 2019
Thanks for your kind review.

6/10 Cukup Baik

Gabriele, Milano

Bepergian bersama keluarga
Tidak Disukai: Kondisi & fasilitas properti
Gran posizione però è davvero un gran peccato che non venga rinnovato perché la struttura è molto vecchia.Posizione,prezzo e colazione ok.
Menginap 3 malam pada bulan Oktober 2019
Tanggapan dari Nadia pada tanggal 17 Okt 2019
Grazie per la sua recensione positiva.

2/10 Sangat Buruk

Jackie, New York, NY

Bepergian bersama teman
Tidak Disukai: Fasilitas, kondisi & fasilitas properti
No amenities, poor internet, tiny beds, no heater. This hotel should have been rated 2 star at most.
Menginap 3 malam pada bulan Oktober 2019
Tanggapan dari Nadia pada tanggal 11 Okt 2019
We are sorry for the mentioned issues, we are working to improve them.

2/10 Sangat Buruk

Traveler terverifikasi

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Da abbattere e ricostruire di sana pianta. Una delusione.
Menginap 3 malam pada bulan Oktober 2019
Tanggapan dari Nadia pada tanggal 14 Okt 2019
Ci dispiace che il suo soggiorno sia stato inferiore alle sue aspettative, stiamo lavorando per migliorare il servizio.

6/10 Cukup Baik

Traveler terverifikasi

Menginap 15 malam pada bulan September 2019
Tanggapan dari Nadia pada tanggal 10 Okt 2019
Thanks for your review.

8/10 Bagus

Traveler terverifikasi

Disukai: Fasilitas
Menginap 3 malam pada bulan Oktober 2019
Tanggapan dari Nadia pada tanggal 10 Okt 2019
Thanks for your kind opinion.

6/10 Cukup Baik

Suzysez, Houston

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
The blonde old crone who checks in was awful and accused me of smoking in my room (UNTRUE) when I complained about the AC. She then offered me another room when I showed her my nicotine patch (she had seem me smoking outside earlier). The AC made noise but no cooling or fan detected. The other staff were extremely nice. The bathroom was a marble death trap with no grab bars. I didn't plan well when I booked this hotel; it's WAY far on the edge of Rome. If you want isolation and it isn't HOT, it's fine. Again, the desk staff were extremely nice and the lobby was well cooled. Don't be fooled by that.
Menginap 7 malam pada bulan Agustus 2019

4/10 Buruk

Traveler terverifikasi

Menginap 2 malam pada bulan September 2019
Tanggapan dari Nadia pada tanggal 2 Okt 2019
Thanks for your review, knowing what went wrong would help us to improve the service.

10/10 Sangat Bagus

Xiaolin

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 3 malam pada bulan September 2019
Tanggapan dari Nadia pada tanggal 2 Okt 2019
Thanks for your positive review about our hotel.

4/10 Buruk

Traveler terverifikasi

Tidak Disukai: Kebersihan, staf & layanan
Menginap 2 malam pada bulan September 2019
Tanggapan dari Nadia pada tanggal 24 Sep 2019
Thanks for your review.

10/10 Sangat Bagus

Jeanne-Françoise

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 4 malam pada bulan September 2019
Tanggapan dari Nadia pada tanggal 20 Sep 2019
Thanks for your review.

2/10 Sangat Buruk

Alex, Bordeaux, France

Bepergian bersama keluarga
Tidak Disukai: Fasilitas, kondisi & fasilitas properti
This place is a joke , old hotel in terribly need of improvement . You can rate it 2 star if you feel generous but no . Better sleep on the street honestly or pay 30 , 40 extra euros and get a decent hotel . Good location but that's all . Everything is in bad shape ....walls are coming apart , mattress with springs coming out , dripping water and the worst of all in our room was the noise the phone was making every time the neighbors were flashing the toilet
Menginap 2 malam pada bulan Agustus 2019
Tanggapan dari Nadia pada tanggal 4 Sep 2019
We are very sorry for the mentioned issues, we will do our best to ammodernate the hotel and we hope you will give us a second chance.

4/10 Buruk

Traveler terverifikasi

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Some investment could transform this hotel to what was its apparent former grandeur however, it has become rather rundown, shabby and quite frankly poorly maintained and dirty. We had to change rooms as my son had been bitten all over his legs in bed on the first night. The air con blew out dust causing us all some breathing difficulties and so remained off most of the time. On another day my son and wife became trapped in the room as the door handle mechanism was faulty. The auxiliary staff seemed overworked and tired and some of the reception staff seemed disinterested and bored with the exception of one who was on duty in the morning and was pleasant enough. The final straw came on the final day just as we were about to leave; whilst waiting with our baggage in reception, one of our suitcases fell into a plinth with a pottery bust on top, breaking said bust. Aghast at this, we were very apologetic. The receptionist said he would have to phone his manager and returned to inform us we would have to pay 100 Euro's. When I informed him we had no cash and offered him a card payment, he instructed me to go to a ATM and withdraw the cash. As we were about to be picked up to return to the airport and still embarrassed by the incident, I naively obliged. It was only later I realised they would have been insured and I had been hasty in paying the money. Rome is an incredible and beautiful destination, the hotel and air travel rather spoiled the rest of the experience.
Menginap 5 malam pada bulan Agustus 2019
Tanggapan dari Nadia pada tanggal 27 Agu 2019
Thanks for your kind review. We will do our best to improve the mentioned issues.

4/10 Buruk

Traveler terverifikasi

Bepergian bersama keluarga
Disukai: Fasilitas
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
You can imagine that years ago it would of been a beautiful hotel but it was run down many things broken and damaged not been looked after very well very dirty a hole in the bathroom floor damp throughout the room and bathroom out of date products in mini fridge lids rusty wardrobe had masking tape to keep the rail up no hangers the door looked like had been broken into many times holes in bedsheets skirting board not attached handles missing on draws no WiFi no bar ever open didn’t go for breakfast due to cleanliness of hotel we did complain to Expedia as they recommend hotel and we wanted to be moved however they alerted the hotel and from there was very awkward with hotel staff
Menginap 3 malam pada bulan Agustus 2019
Tanggapan dari Nadia pada tanggal 26 Agu 2019
We are very sorry about the mentioned issues, we will do our best to improve the service.

6/10 Cukup Baik

Marlena

Disukai: Staf & layanan
Tidak Disukai: Kebersihan, kenyamanan kamar
Ten hotel zasługiwał z pewnością na 4* ale lata temu. Czas się tam zatrzymał i niestety na tą chwilę jest kiepsko. Obsługa bardzo miła i pomocna, nawet bez problemu zmienili nam pokój. Klimatyzacja śmierdzi grzybem, łazienki może i sprzątane ale już zaniedbane. Stare windy, które potrafią stanąć w trakcie jazdy i straszyć. Jedyne plusy to taras na dachu i ładna okolica, przystanek autobusu blisko hotelu. Śniadania kontynentalne skromne ale można sie najeść. Mimo wszystko nie polecam. Nie warte tej ceny
Menginap 5 malam pada bulan Agustus 2019
Tanggapan dari Nadia pada tanggal 22 Agu 2019
Dziękujemy za opinię, będziemy pracować nad ulepszeniem hotelu.

6/10 Cukup Baik

Traveler terverifikasi

Tidak Disukai: Kebersihan, fasilitas
Menginap 1 malam pada bulan Agustus 2019
Tanggapan dari Nadia pada tanggal 16 Agu 2019
Thanks for your review.

4/10 Buruk

Traveler terverifikasi

Tidak Disukai: Kondisi & fasilitas properti
The terrace view was amazing but the rest was average to below average. My room had little bugs on the ceiling, they did not leave soap, shampoo or bathroom tissue on a daily basis. The phone in the room didn’t work. The blow dryer in the room broke the second day I was there and even though I told the front desk, it was never replaced. The bidet has a horrible water leak. There was no closet. There were no vending machines or ice anywhere on property. It was far from any restaurants or cafes to eat or somewhere to buy food. Hotel has a dining area but only breakfast was served. There was no help with luggage. It was not worth a 3.5 star rating like it said on Travelocity.
Menginap 7 malam pada bulan Juli 2019
Tanggapan dari Nadia pada tanggal 2 Agu 2019
Thanks for your review, we will improve our service following it.

4/10 Buruk

Traveler terverifikasi

Tidak Disukai: Fasilitas, kondisi & fasilitas properti
L’hôtel en lui-même est très beau, mais les chambres laisse à désirer salle de bain vétuste, carrelage et tapisserie rafistolée, le frigo ne fonctionne pas,le soir on entend les clients voisins discuter , le petit déjeuner mesquins et le manque de parking,je trouve très inappropriés par rapport à l’image de l’hôtel 5/10
Menginap 1 malam pada bulan Juli 2019
Tanggapan dari Nadia pada tanggal 5 Agu 2019
Merci pour la votre opinion, nous allons à amelliorer le service.

8/10 Bagus

Traveler terverifikasi

Bepergian bersama keluarga
Disukai: Staf & layanan, kondisi & fasilitas properti
Property was as expected, although further from town than i expected
Menginap 3 malam pada bulan Juli 2019
Tanggapan dari Nadia pada tanggal 31 Jul 2019
Thanks for your kind review. We have a direct connection with the city center by bus 360.

8/10 Bagus

Traveler terverifikasi

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan
Era la posizione che cercavo Le spalliere del letto vanno fissate
Menginap 1 malam pada bulan Juli 2019
Tanggapan dari Nadia pada tanggal 27 Jul 2019
Grazie per la sua recensione positiva.

6/10 Cukup Baik

Salvatore

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Insufficiente
Stanza maleodorante reception con personale sgradevole
Menginap 1 malam pada bulan Juli 2019
Tanggapan dari Nadia pada tanggal 24 Jul 2019
Ci dispiace che non abbia gradito il suo soggiorno, lavoreremo per migliorare la gentilezza del personale e la camera a Lei assegnata.

6/10 Cukup Baik

Ruggero

Tidak Disukai: Kondisi & fasilitas properti, kenyamanan kamar
Margini di miglioramento
Televisore con telecomando non funzionante; porta con serratura fatiscente e apribile con una spinta, Buon livello di accoglienza; colazione nella norma.
Menginap 2 malam pada bulan Juli 2019
Tanggapan dari Nadia pada tanggal 19 Jul 2019
Grazie per la recensione, faremo il possibile per migliorare il servizio.

4/10 Buruk

Traveler terverifikasi

Bepergian bersama teman
Tidak Disukai: Kebersihan
Struttura vecchia, poco pulita, necessiterebbe di ristrutturazione
Menginap 2 malam pada bulan Juli 2019
Tanggapan dari Nadia pada tanggal 19 Jul 2019
Grazie per la recensione che ci aiuterà a migliorare il servizio.

8/10 Bagus

Rimi, Tampere

Disukai: Kebersihan, staf & layanan
I liked the pastries and donuts they served on the breakfast, but other than that I can't think of anything else I liked about the hotel. It was ok since I only really slept there, but the toilet wasn't working properly also the shower was bad. They did not have proper air conditioning in the room. The hotel had not really kept up with time, maybe it had been a 4 star hotel in the 90's but not in today's standards.
Menginap 6 malam pada bulan Juli 2019
Tanggapan dari Nadia pada tanggal 17 Jul 2019
Thanks for your review, we will do our best to ammodernate the hotel.

4/10 Buruk

Traveler terverifikasi

Traveler bisnis
Tidak Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
Bagno senza bidet, nel frigorifero c'erano lattine aperte, carta da pareti staccata dal muro e tassa di soggiorno 6 € mi sembra un po' eccessivo.
Menginap 1 malam pada bulan Juli 2019
Tanggapan dari Nadia pada tanggal 19 Jul 2019
Grazie per la sua recensione, stiamo lavorando per migliorare il servizio.

4/10 Buruk

Traveler terverifikasi

Menginap 5 malam pada bulan Juli 2019
Tanggapan dari Nadia pada tanggal 17 Jul 2019
Thanks for your review.

4/10 Buruk

Traveler terverifikasi

Bepergian bersama keluarga
Disukai: Kebersihan
Tidak Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
The pictures look great, and although it is impressive at first glance, look closer and it’s a shabby mess. The concierge seem to hate their job and when I mentioned that the fridge in my room was broken an apology was all I got, nothing was fixed. If a broken fridge was the only thing wrong then that’d be fine, but the aircon was broken and the shower rail came off in my hand hands. All around the hotel are peeling wallpaper, grubby paintwork, loose door handles and dangling curtains. On our second night there was a power cut followed by a really quite spectacular concert/fireworks display at midnight and beyond. It seems that the hotel is next to some kind of venue as the next night was the same. Sleeping was impossible. On a positive note, the waitress in the breakfast room was nice and helpful, the breakfast was pleasant, although the water offered was warm and from a shared bottle. Really, it all comes down to the fact that it’s cheap. If you’re looking for that then these little problems will be acceptable.
Menginap 3 malam pada bulan Juni 2019
Tanggapan dari Nadia pada tanggal 9 Jul 2019
Thanks for your review, we will do our best to improve the mentioned issues.

8/10 Bagus

Traveler terverifikasi

Menginap 2 malam pada bulan Juni 2019
Tanggapan dari Nadia pada tanggal 5 Jul 2019
Thanks for your review.