2/10 Sangat Buruk
Isabella
Bepergian bersama keluarga
9 Sep 2025
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
I would not recommend this property to anyone based on my experience. Upon arrival, the check-in process was confusing and lacked organization. There was no staff available to properly greet guests or handle questions, which immediately raised concerns about safety and support. The keys were left unattended and the process did not feel secure. Once inside the room, the condition was far below expectations. The space was visibly unclean and there were roaches present, which made it extremely difficult to feel comfortable. The presence of pests is unacceptable in any lodging environment, as it creates both a sanitary and safety concern.
Beyond that, the general upkeep of the property appeared neglected. Surfaces were not properly cleaned, and there was no evidence of regular maintenance or care. When issues arose, there was no one on-site to provide assistance or resolution. A basic level of hospitality was missing throughout the stay. Travelers rely on properties listed through platforms like Expedia to meet minimum standards of cleanliness, security, and professionalism, and unfortunately, this property did not meet those standards in any way.
Overall, the combination of poor check-in procedures, lack of staff presence, unsanitary room conditions, and roach infestation made this stay extremely unpleasant. I hope this review helps future travelers make an informed decision, as I would strongly encourage considering alternative accommodations.
Isabella
Menginap 2 malam pada bulan Agustus 2025