Search Hotels Near Royal Oaks Village, Houston

"The hotel itself is nice. A little trouble at checkin we were already running late as we wanted to check in at 3 but we arrived at about 345 and they said the room wasnt ready. I cant help but think how upsetting it would have been if we hadnt been delayed and showed up at 3. However, the front desk clerk Long offered us an explanation saying that some members have a 2pm checkput. But if this is the case wouldnt there be a plan in place for thes situations where a quick room turnover is required? And unfortunately, i requested a specific room which they had no others to offer me. Additionally, the main elevator was broken, so we had to use the sercice one. I mean...im grateful that we didnt have to walk up 4 flights of atairs but still. It was a different experience than expected. Finally at check out. Mr. Long was frustrated on the phone with a giest who apparently didnt pay his bill. I know all this because it was happening when I was there...waiting to check out. He finally hung up with him and checked me out. Then I asked to purchase cookies and he said there were none left. Oh well. I really wanted my birthday experience to be a different one I got, but i tried to keep a positive attitude and carried on with my day. Would I go back? Maybe. Do they need to train employees better? Yes. Do they need to offer guests reasonable compensation for legitimate issues? Definitely. 😊 That being said everyone was polite and helpful. It just wasnt the romantic experience I wanted."

"hotel was very dirty and feel unsafe"

"A lot of guests were at the pool "

"Immaculate and most of all staff was phenomenal!!"

"Did not use "

"Nice place to stay.. "

"When I got there the hotel was overbooked and I already had a reservation. "

"Room was clean. Overall environment is questionable"

"Clean "