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Reviews of Quality Inn

2.5 out of 5
Quality Inn
12033 South State Street, Draper, UT

Reviews

7.4

Good

Rating 10 - Excellent. 278 out of 1000 reviews" "
Rating 8 - Good. 354 out of 1000 reviews" "
Rating 6 - Okay. 178 out of 1000 reviews" "
Rating 4 - Poor. 115 out of 1000 reviews" "
Rating 2 - Terrible. 75 out of 1000 reviews" "

7.6/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Carlos

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was very convenient to almost everything. Breakfast was good. Staff were friendly and helpful. Pool and hot tub were not working. Idk if that is because the time we came, but it was not that big a deal. Really enjoyed our stay and I would stay here again.
Stayed 5 nights in May 2024

10/10 Excellent

Camee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

8/10 Good

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities
Good location! Clean quiet room
Stayed 1 night in May 2024

4/10 Poor

Brooke

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The housekeeping needs to clean the rooms a lot better. Floor was dirty, AC unit was filthy, bed covers were dirty. Room did not feel clean at all.
Stayed 1 night in May 2024
Response from Quality Inn on 9 May 2024
Hello Brooke On behalf of the entire team, I would like to apologize for failing to exceed your expectations. Your feedback and suggestions mean so much as we use the information you have provided to ensure a positive stay for our guests in the future. We hope you will give us another opportunity to provide you with exceptional service in the future.

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities
Good value! Breakfast was good. Pool was nice. Treadmill needs some work. It kept making strange noises and finally just stopped working after running for 30 minutes.
Stayed 1 night in Apr 2024
Response from Quality Inn on 13 May 2024
Hello Michael,Thank you for taking the time to complete our survey. It is always wonderful to hear from our guests and find out how their stay was with us. Your feedback and suggestions mean so much to us as we use the information you have provided to ensure a positive stay for our guests in the future.We look forward to your future stay with us!

6/10 Okay

Shakaib

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
This is a beautiful hotel and very nicely kept. The only problem I had was a very rude and non-welcoming attitude of the lady at the reception at the time of check and check out. I thought that it was a one time deal however she was also serving at the time of breakfast and was equally rude. On the contrary, the Indian Receptionist in the afternoon was a great guy and was very helpful and was able to guide me a lot about the local area and otherwise as well. When I try to check out and try to get information on how to reach the manager, I was only given an email. I have emailed the manager For the last two days in order to give my feedback however I haven’t heard back and probably not. This is a great opportunity, wasted for the management if they wanted to get an honest feedback of And otherwise beautiful Property.
Stayed 1 night in Apr 2024

8/10 Good

Diaz

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Julie

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient.
Stayed 1 night in Feb 2024
Response from Quality Inn on 22 Apr 2024
Hello JulieOn behalf of the everyone here at Quality Inn in Draper, I would like to thank you for taking the time to complete our survey. Your feedback means so much to us as we use the information you have provided to ensure a positive stay for our guests in the future. We look forward to your future stay with us!

10/10 Excellent

Chaouki, Montréal

Liked: Staff & service, property conditions & facilities
The personal is very helpful
Stayed 2 nights in Apr 2024
Response from Quality Inn on 22 Apr 2024
Hello Chaouki,We do appreciate and value your feedback! Your feedback means a lot to us as we use the information you have provided to ensure a positive stay for our guests in the future.We look forward to your future stay with us !

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent as always
Stayed 2 nights in Mar 2024
Response from Quality Inn on 10 Apr 2024
Hello Nicole,It is always a pleasure to hear back from our valued guests and find out how their stay was at our facility. Your feedback and suggestions mean so much to us as we use the information you have provided to ensure a positive stay for our guests in the future. We look forward to your future stay with us!

8/10 Good

Nanett

Travelled with family
Liked: Cleanliness, staff & service
Good place to stay. Quick check-in. Clean room. Decent breakfast. Hotel is outdated but comfortable. Would stay again.
Stayed 2 nights in Apr 2024
Response from Quality Inn on 10 Apr 2024
Hello NanettThank you for taking the time to complete our survey. Your feedback and suggestions mean so much to us as we use the information you have provided to ensure a positive stay for our guests in the future.

6/10 Okay

Shawn

Travelled with partner
Liked: Staff & service
$65 a night so you get what you pay for
Stayed 5 nights in Mar 2024
Response from Quality Inn Draper UT on 3 Apr 2024
Thank you for taking the time to complete our survey. Your feedback and suggestions mean so much to us as we use the information you have provided ensure a positive stay for our guests in the future.

8/10 Good

Carolyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was outstanding. Room 124 had an odor.
Stayed 2 nights in Mar 2024
Response from Quality Inn on 10 Apr 2024
Hello Carolyn,Thank you for taking out the time to complete our survey. Your feedback and suggestions mean so much to us as we use the information you have provided to ensure a positive stay for our guests in the future. We look forward to your future stay with us!

10/10 Excellent

tanya

Liked: Cleanliness, staff & service, property conditions & facilities
It was comfortable except the pillows
Stayed 3 nights in Mar 2024

10/10 Excellent

Megan

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
HOT TUB AND POOL was best I've ever had at a hotel, rooms were clean with little things like walls not wipes down or little hair in bathroom. breakfast was great! location was PERFECT. I will be staying here every time i visit SLC now. there was one guest that got arrested end of 1st floor hall, but we were there for 5 days and didn't see any trouble besides when cops came one time. even then I still felt safe! next to aqauairum, bowling ally, try JAMBA up the road and only 20 min from downtown slc!
Stayed 4 nights in Mar 2024
Response from Quality Inn Draper UT on 3 Apr 2024
It is always wonderful to hear from our guests and find out how their stay was at our facility. Your feedback and suggestions mean so much to us as we use the information you have provided to ensure a positive stay for our guests in the future. We hope to see you again soon !

10/10 Excellent

Nate

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
The staff was very helpful our whole stay. The pool was clean, and when we asked for towels they reacted fast and courteous. The staff member even went around the whole area and cleaned it up. Best hotel for location next to the aquarium. The price could not be beat! Will stay again if ever in that area.
Stayed 3 nights in Mar 2024

10/10 Excellent

Paige

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean with very friendly workers.
Stayed 2 nights in Mar 2024

2/10 Terrible

Christopher

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was fairly gross, and beyond loud. The room next to ours had police activity at 3am which was incredibly alarming. We woke up to banging and slamming and cops banging on the door. I would ask for a refund but doubt I’ll get one and will never stay there again.
Stayed 1 night in Mar 2024
Response from Quality Inn Draper UT on 26 Mar 2024
Hello Christopher,On behalf of the entire team at Quality Inn in Draper, I would like to thank you for taking the time to complete a review.We would like to apologize for failing to exceed your expectations. We always encourage our guests to utilize our 24/7 front desk service for any concerns you may have during your stay. If you are not satisfied with your room, you are more than welcome to contact the front desk and we will do whatever we can make your stay more enjoyable. If need be, either switch your room or offer and upgrade as well.Your feedback is important to us as we use the information you have provided to ensure a positive stay for our guests in the future. We do hope you will give us another opportunity to provide you with exceptional service in the future.Sincerely Quality Inn

10/10 Excellent

Camee

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient for our needs! Awesome staff
Stayed 1 night in Mar 2024

10/10 Excellent

Ben

Business traveller
Liked: Staff & service, property conditions & facilities
It was okay
Stayed 1 night in Mar 2024

10/10 Excellent

Russell

Stayed 1 night in Mar 2024
Response from Quality Inn Draper UT on 3 Apr 2024
Thank you for taking the time to complete our survey. Your feedback and suggestions mean so much to us as we use the information you have provided to ensure a positive stay for us in the future. We look forward to your future stay with us!

2/10 Terrible

Dustin

Travelled with family
Disliked: Cleanliness, property conditions & facilities
This place is in need of repairs, and rooms are dirty light fixtures are leaking rust water onto lens.
Response from Quality Inn Draper UT on 25 Mar 2024
HelloOn behalf of the entire team at Quality Inn in Draper, I would like to thank you for taking the time to complete our survey. It is our constant effort to ensure our guests have the best experience possible. We apologize that we failed to exceed your expectations. Your feedback and suggestions mean so much to us as we use the information you have provided to ensure a positive stay for our guests in the future.We hope you will give us another opportunity to provide you with exceptional service in the future.SincerelyQuality Inn Draper

8/10 Good

Patrick

Travelled with family
Liked: Staff & service
This property is in need of upgrades and remodel.
Stayed 4 nights in Mar 2024

10/10 Excellent

Matthew

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing spot, really cheap. Room was quite clean and the bed was comfortable.
Stayed 5 nights in Feb 2024

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing I would add is the beds are very springy, my husband is a toss and turner type a guy and everytime he moved it was like i was going to fly to Jupiter. The staff is extremely nice and kind. Definitely ( even with lack of sleep ) it was nice to stay at this hotel ❤
Stayed 2 nights in Feb 2024

10/10 Excellent

Salvador

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

4/10 Poor

Matthew

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Dirty in a lot of areas, needed many upgrades and renovations.
Stayed 1 night in Feb 2024

6/10 Okay

Kyle

Travelled with group
it was okay you get what your pay for
Stayed 2 nights in Feb 2024

2/10 Terrible

Rick

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Very clean and the staff was friendly. TV did not work and the closet door was broken. Would not stay here again. Breakfast was good though
Stayed 1 night in Feb 2024
Response from Quality Inn Draper UT on 8 Mar 2024
Hello On behalf of everyone at the Quality Inn in Draper, I would like to thank you for taking out the time to complete our survey. We apologize for failing to exceed your expectations. Your feedback is important to us as we will use the information you have provided to ensure a positive stay for our guests in the future.We do hope you will give us another opportunity to provide you with exceptional service in the future.Sincerely Quality Inn Team

10/10 Excellent

TAMMY

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024

6/10 Okay

Jamie

Travelled with family
Liked: Room comfort
Stayed 1 night in Feb 2024

6/10 Okay

Skyler

Stayed 3 nights in Feb 2024

10/10 Excellent

ReaAnna, Evanston

Travelled with family, Travelled with family and small children
Liked: Amenities
The staff that checked us in was patient and kind. He smiled and was truly engaged in what he was doing. Not distracted or trying to do more that one thing. You could tell he enjoyed his job.
Stayed 1 night in Feb 2024

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was very nice.
Stayed 1 night in Feb 2024

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities
Freeway traffic makes it impossible to get a full night sleep. Cable TV did not work. Coffee maker on/off button did not work.
Stayed 1 night in Jan 2024

10/10 Excellent

fridel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellente stay.
my third time staying there, and it was always a great experience.
Stayed 2 nights in Jan 2024

10/10 Excellent

fineline

Business traveller
Liked: Cleanliness, staff & service, room comfort
We had a terrible experience at another hotel, and found this gem! Good beds, clean rooms, good breakfast, quiet. And the price was right!
Stayed 1 night in Jan 2024

4/10 Poor

Gracie

Disliked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Misty

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great stay!
Cost was great for the stay, very clean and friendly staff. Complimentary breakfast was good.
Stayed 2 nights in Jan 2024

10/10 Excellent

Carlos

Stayed 1 night in Jan 2024

6/10 Okay

Gisselle

Disliked: Amenities, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Sonya

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly & clean
The staff was very welcoming, friendly and kind. The room/bathroom was clean. There was a horrific snow storm that hit during my stay. Thankfully the heat was hot and so was the water. The room was dated but very clean. The pool area was very clean. It was perfect for a work trip.
Stayed 5 nights in Jan 2024

8/10 Good

Elizabeth

Disliked: Amenities, property conditions & facilities
The proximity to attractions is great but the amenities are not being maintained. The pool has mold/algae growing on the side, the paint on the pool room ceiling is peeling and metal fixtures are rusty. The exercise machines don’t work and staff pretended not to know this.
Stayed 1 night in Jan 2024

10/10 Excellent

Spencer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

8/10 Good

Stacy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Lorin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was easy to get to. The pool is great.
Stayed 2 nights in Dec 2023

2/10 Terrible

Elizabeth

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The linens had stains on them and were dirty. The pool had too much chlorine & the smell of it was too strong. Went the maids cleaned the rooms they did not change bedding sheets.
Stayed 2 nights in Dec 2023

4/10 Poor

James

Travelled with family
Disliked: Staff & service
Hotel did not have info from Hotels.com
They did not have my information from Hotels.com even though I booked the room 2 months in advance. I had to try to find a number to contact Hotels.com customer service (this should be a lot easier than it is). Then had to wait on hold till someone picked up. Then had to wait for the clerk at the hotel to figure out how to get things set on his end.
Stayed 3 nights in Dec 2023

10/10 Excellent

Sara

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023