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Reviews of Rila Hotel Borovets

4 out of 5
Rila Hotel Borovets
Borovets Resort, Samokov, Samokov

Reviews

9.0

Wonderful

Rating 10 - Excellent. 70 out of 121 reviews" "
Rating 8 - Good. 40 out of 121 reviews" "
Rating 6 - Okay. 5 out of 121 reviews" "
Rating 4 - Poor. 3 out of 121 reviews" "
Rating 2 - Terrible. 3 out of 121 reviews" "

9.4/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Nicole

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed end of April and was a ghost town (off season). But still very pleasant staff and wonderful facility.
Stayed 1 night in Apr 2024

10/10 Excellent

Walter Yugo, Walton on Thames

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel. Very close to ski station. We loved it
Stayed 4 nights in Mar 2024

10/10 Excellent

Justin

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Mar 2024

2/10 Terrible

David

Disliked: Cleanliness
Stayed 4 nights in Feb 2024
Response from Yordan Krastev on 25 Feb 2024
Dear David,The rate 1 of 5 is something we did not expected and does not correspond to our standards and goals.You did not write noting as a comment and I would really appreciate if you can write some more information about your stay. What was it that dissapointed . Only with your feedback we can see our gaps and improve.Waiting for your reply Yordan Krastev Guest Relations Manager

10/10 Excellent

Barry

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location
Stayed 7 nights in Jan 2024
Response from Yordan Krastev on 25 Feb 2024
Dear Barry,Thank you for your review and kind words!I am glad that you enjoyed your stay in hotel RIla and I hope you will visit us again.Best Regards,Yordan KrastevGuest Relations Manager

8/10 Good

Desislava

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have been in Rila hotel few times over the years but mostly in the summer. I love the location because it is right in the middle of everything. I like how the hotel has been renovated and is constantly improving. The breakfast is great and has variety of choices. However the recent prices I think was a bit too much for the quality provided. The beds need to be improved as not comfortable. Also another thing I really was disappointed from was the thick ice in front of the property and on the whole parking lot. For such a major and expensive hotel, this shouldnt be an issue, the parking should be cleaned and the front of the hotel also. It is not something impossible. Other than that it is a nice place.
Stayed 2 nights in Jan 2024

8/10 Good

Barrington

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Most convenient accommodation, as well as fantastic facilities
Stayed 4 nights in Jan 2024
Response from Yordan Krastev on 25 Feb 2024
Dear Barrington,Thank you for your review!We are glad that you enjoyed your stay with us.I hope to see you again next winter.Best Regards,Yordan KrastevGuest Relations Manager

10/10 Excellent

Jelena

Liked: Cleanliness, staff & service, property conditions & facilities
You can rent skiing gear at the hotel and also buy a ski pass. Any equipment you bring they will keep safe. We had a superior room (two adults, two children) and the room size was just perfect. They give you a welcome tea and coffe, also ketle is available in the room which is very convenient. Ski lift is in front of the hotel, and there is pleanty of tracks available from there. Ski school is also next to the ski lift. Overall everything was perfect and we will come again next year!
Stayed 6 nights in Jan 2024

10/10 Excellent

Dirk

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel, ski slope literally on doorstep. Ski rental/storage guys brilliant, excellent breakfast buffet, delicious Xmas and New Years eve dinner & entertainment, spa facilities very good, beautiful terrace, kids club wonderful. Perfect room. Extremely professional Ski school for our 7 year old son, Fantastic skiing, only one point to mention…WiFi unstable and frustrating at times
Stayed 11 nights in Dec 2023
Response from Yordan Krastev on 25 Feb 2024
Dear Dirk,Thank you for your review and kind words. We hope you will visit us again next winter season or perhaps in the summer. We have developed very active scouts animation program for the kids and themed culinary weekends for adults.Best Regards,Yordan KrastevGuest Relations Manager

10/10 Excellent

Georgi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Yordan Krastev on 25 Feb 2024
Dear Georgi,Thank you for your review!We are glad that you enjoyed your stay with us and hope to see you again soon.Best Regards,Yordan KrastevGuest Relations Manager

10/10 Excellent

Fraser

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This Hotel is really nice now the renovations have been done, whilst it was a quiet time(pre season) the staff were great, the spa was very clean and a good selection of sauna, Turkish Bath, steam room chill room relaxation area, pool was warmer than we remember and whirlpool clean. The bar had a great selection of food, the terrace bar is great, and breakfast is vastly improved on years gone by. All in all great stay and lovely hotel
Stayed 3 nights in Nov 2023

10/10 Excellent

Jason

Stayed 1 night in Oct 2023

10/10 Excellent

Ian, Toronto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
After the renovation this hotel became excellent. Modern, clean rooms, outstanding breakfast buffet, polite staff and free-self parking. Also great slope-view rooms - very peaceful and relaxing.
Response from Yordan Krastev on 3 Oct 2023
Dear Ian,Thank you for the great review and kind words!I am glad that the efforts of the team are visible and appreciated.I hope you will visit us again.Best Regards.Yordan KrastevGuest Relations Manager

8/10 Good

MORDECHAI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Yordan Krastev on 3 Oct 2023
Dear Mr. Mordechai,Thank you for your review !I am glad that you enjoyed your stay with us and I hope you will visit us again , perhaps in the upcoming winter season as we are the biggest and I believe the best ski-in-ski-out hotel in Bulgaria.Best Regards.Yordan KrastevGuest Relations Manager

8/10 Good

Colin

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 6 nights in Jul 2023

8/10 Good

Jacqueline

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 5 nights in Jun 2023

10/10 Excellent

Ivaylo

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very close to the ski slopes/lifts.
Stayed 3 nights in Apr 2023

10/10 Excellent

Barry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Apr 2023

10/10 Excellent

Veselin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top level , everything was amazing !
Stayed 4 nights in Mar 2023

8/10 Good

Milinda

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 6 nights in Mar 2023

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Feb 2023
Response from Yordan Krastev on 20 Feb 2023
Dear Andrew,Thank you for thre great review and I hope you will visit us again next winter season .Best Regards,Yordan KrastevGuest Relations Manager

2/10 Terrible

Borislav

Travelled with family
Disliked: Amenities, property conditions & facilities
The rooms were badly heated in the evening and my kids got sick. i spoke to the property manager and thy said this is Hotel policy to reduce the heat in the evening! This is just ridiculous.
Stayed 3 nights in Feb 2023
Response from Yordan Krastev on 20 Feb 2023
Dear Borislav,Our heating is controlled centrally and is programmed to reacj 23 degrees C. When it reaches this levels the heating stops and turns on again if the temperature in the room gets lower.For some guests that feel cold on 23 degrees we can increase the programed temperature to 26 degrees C. Also we are able to provide additional heaters if requested.Your comment about hotel policy is very strange as there is no such thing and I believe there was some kind of misunderstanding . We have 440 rooms and they are all heated at a minimum of 23 degrees C.Best Regards,Yordan KrastevGuest Relations Manager

10/10 Excellent

Michael

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Lovely hotel ideal for skiing. Nice rooms, good breakfast. Great pool.
Stayed 3 nights in Feb 2023
Response from Yordan Krastev on 23 Feb 2023
Dear Michael,Thank you for the great review and kind words!I hope you will come back again next season!Best Regards,Yordan KrastevGuest Relations Manager

10/10 Excellent

Mona

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Christmas Holiday with family
This hotel is the right place for families with kids. Borovets is a small town for skiing in winter. The Hotel offers so many activities after 15:00 for kids. They never felt bored. We are so thankful for the amusement team who always madr effort to amuse the children with different activities besides the pool and free access to jacuzzi. Although the pool was quit cool. We'd difinitly come back to this cosy and warm hotel.
Stayed 4 nights in Dec 2022
Response from Yordan Krastev on 20 Feb 2023
Dear Mona,Thank you for thre great review and I hope you will visit us again next winter season .Best Regards,Yordan KrastevGuest Relations Manager

10/10 Excellent

Stoycho

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thanks very much all the best
Stayed 2 nights in Dec 2022

10/10 Excellent

Matilda, Auckland

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location
Stayed 1 night in Sep 2022

10/10 Excellent

Biser Vurov

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Stayed 2 nights in Sep 2022

10/10 Excellent

Yordan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very nice stay!
Stayed 2 nights in Jul 2022

10/10 Excellent

debby

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
best hotel
amazing hotel - best location, very clean and vert nice/ love it - i will return...
Stayed 2 nights in Apr 2022
Response from Yordan Krastev on 13 Apr 2022
Dear Guest , Thank you for the great review and kind word! We are happy that we managed to make your stay as pleasant as possible. I would like to invite you to download our mobile app "My BT Collection" and receive additional information about the hotel and the resort. Best Regards, Yordan Krastev Guest Relations Manager

10/10 Excellent

barry

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent breakfast !! Full English every morning to set me up for the days skiing Spa very good as was the pool
Stayed 9 nights in Mar 2022
Response from Yordan Krastev on 13 Apr 2022
Dear Guest, Thank you for the great review! Our main goal is to keep our guests satisfied and I am happy that our efford are appreciated. I would like to invite you to download our mobile app "My BT Collection" and receive additional information about the hotel and the resort. Best Regards, Yordan Krastev Guest Relations Manager

10/10 Excellent

Jenny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect!
Lovely hotel with everything you could need.
Stayed 4 nights in Mar 2022
Response from Yordan Krastev on 13 Apr 2022
Dear Jenny, Thank you for the gret review and kind words! We straive to be the best ski-in-ski-out hotel in Bulgaria and i believe that we manage to achieve this goal! I would like to invite you to download our mobile app "My BT Collection" and receive additional information about the hotel and the resort. Best Regards, Yordan Krastev Guest Relations Manager

10/10 Excellent

Adam

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 5 nights in Mar 2022
Response from Yordan Krastev on 13 Apr 2022
Dear Adam, Thank you for the great review ! I would like to invite you to download our mobile app "My BT Collection" and receive additional information about the hotel and the resort. Best Regards, Yordan Krastev Guest Relations Manager

8/10 Good

Aisling

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Mar 2022
Response from Yordan Krastev on 13 Apr 2022
Dear Mr.Aisling, Thank you for your review! We appreciate every feedback we can get. I would like to invite you to download our mobile app "My BT Collection" and receive additional information about the hotel and the resort. Best Regards, Yordan Krastev Guest Relations Manager

10/10 Excellent

Mufaddal

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay and great location for borovets
Hotel Rila is the largest in borovets and has an amazing set of facilities including full spa with multiple Sauna, Steam rooms and Turkish steam bath, relaxing area, very large pool and jacuzzis. The Reception is excellent as well as the breakfast has a large choice and restaurant for dinner was lovely food. Hotel rooms were excellent beds,toilets and showers and balcony and some even have views of the slopes. They also have ski storage room for all your equipment even if you hire elsewhere. Best of all you can ski right down to the reception! Overall amazing stay
Stayed 3 nights in Mar 2022
Response from Yordan Krastev on 13 Apr 2022
Dear Mr.Mufaddal, Thank you for the excellent review and such kind words! Our main goal is to keep our guests comfortable and to enjoy their vacation with us. I would like to invite you to download our mobile app "My BT Collection" and receive additional information about the hotel and the resort. Best Regards, Yordan Krastev Guest Relations Manager

10/10 Excellent

Rishi

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall beautiful and amazing stay
Hotel Rila is the largest in borovets and has an amazing set of facilities including full spa with multiple Sauna, Steam rooms and Turkish steam bath, relaxing area, very large pool and jacuzzis. The Reception is excellent as well as the breakfast has a large choice and restaurant for dinner was lovely food. Hotel rooms were excellent beds,toilets and showers and balcony and some even have views of the slopes. They also have ski storage room for all your equipment even if you hire elsewhere. Best of all you can ski right down to the reception! Overall amazing stay
Stayed 3 nights in Mar 2022
Response from Yordan Krastev on 13 Apr 2022
Dear Mr.Rishi, Thank you for your great review and kind words! We appreciate every feedback we can get and we are glad that in your case our service was excellent and well recived by you. I would like to invite you to download our mobile app "My BT Collection" and receive additional information about the hotel and the resort. Best Regards, Yordan Krastev Guest Relations Manager

8/10 Good

Peter

Stayed 7 nights in Feb 2022

10/10 Excellent

Ofir

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Feb 2022

6/10 Okay

James

Travelled with family
Liked: Cleanliness, property conditions & facilities
The hotel has improved significantly since my last visit, but there is still some room for improvement. 1) Coffee at breakfast is disgusting. In this day and age I would be ashamed to offer such a nasty concoction. 2) Family friendly but not family focused. In the evening there are hordes of feral children running around screaming because there is no organised care or entertainment for under 18's. 3) Seating plans at meal times. Too many tables set up for 6 or 8 not enough set up for 2 people. Pre-covid sharing a table with strangers might be a good thing, a change to talk to people, but now days no one wants to share a table. On a positive note: 1) The range of food on offer in the evening is impressive although I think the quality falls just a little short for the price. Breakfast is great with the exception of the disastrous coffee and the troubling scrambled eggs. 2) Rooms are well presented. 3) Covid safe measures are in place. 4) Heated outside smoking tents are great. 5) One stop shop for ski lessons, lift pass, equipment hire.
Stayed 8 nights in Feb 2022
Response from Yordan Krastev on 21 Feb 2022
Dear James, Thank you for the review! We appreciate every feedback we can get and i will try to attent each of your points . I am sorry that you did not liked our standard coffee. Maybe if you are to visit us again , it is better to order coffee from the bar I can not agree about your remarks that we didn't do enough to keep kids accupied - we have free kids club, kids animation and art and cooking classes. Also there are arcade games and Playstation area. Never the less we can not keep busy all the children as the number is high and I do understand that they make noise and it becomes inconvinient for some guests. I believe we have enough tables for 6, 8 and 4 and also w ealways open 2 restaurants for breakfast and dinner. Altough you have some remarks I believe you enjoyed your stay and I would like to invite you to download our mobile app "My BT Collection" and by this receive additional information about the hotel and the resort. Best reagrds, Yordan Krastev Guest Relations Manager

10/10 Excellent

Abigail

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Fantastic location clean and good condition. Food amazing and was very tasty
Stayed 7 nights in Feb 2022
Response from Yordan Krastev on 21 Feb 2022
Dear Guest, Thank you for the great review and kind words! I would like to invite you to download our mobile app "My BT Collection" and receive additional information about the hotel and resort. Best regards, Yordan Krastev Guest Relations Manager

10/10 Excellent

Olivia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 4 nights in Feb 2022

10/10 Excellent

matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent hotel very clean and modern staff all very friendly will definitely be returning in 2023
Stayed 4 nights in Feb 2022
Response from Yordan Krastev on 14 Feb 2022
Dear Matthew, Thank you for the great review and kind words! It's very nice to hear that your efford are appreciated. I would like to invite you to download our mobile app "My BT Collection" and receive additional information about the hotel and the resort. Best Regards, Yordan Krastev Guest Relations Manager

8/10 Good

Filip

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2022

6/10 Okay

Tifany

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
The room is new and nice the bathroom is wat to small and inconvenient, you van bátelo move around and everytime you shower there is water all over the place. Always made sure that your significant other who you are sharing the room knows that you are on the toilet otherwise you will be hit with the door. The service was very disappointing, the staff is very little and they seem like that can learn to be nice to customers, front start to finish of our stay we always felt mistreated. Just a very few exceptions to this. The hotel has a larger capacity of rooms than dining so prepared to wait up to 10 min or more for a table if the hotel is full. The dinning is just terrible… anything we ordered was pretty disappointed and badly cooked… I order a Tuna with vegetable… they brought it cold and the vegetables burned… I ask them to fix it they just reheated the same plate so now the tuna was over cooked and well vegetables where black… my husband ordered a spare ribs they where the tiniest and the fries basket was half filled with paper. Then we decided to visit other restaurant in the hotel… so I could order something as I couldn’t eat in our first restaurant. I ordered a Pasta which consisted of a lot of spaghetti toss in oil, one and a half cherry tomatoes and a little sprinkle of cheese served in a plastic box as I ask to take it to the room. The box was melting from the heat of the oil and I have to ask again for plate and cutlery. Just avoid this hotel if possible.
Stayed 3 nights in Jan 2022
Response from Yordan Krastev on 27 Jan 2022
Dear Tifany, Thank you for your review. Every constructive feedback that we can get is important for us. This is the only way to acknowledge the gaps in the quality of the product and service we offer and to take appropriate measures. We strive to be always at the best of our game and I am very sorry to hear that we failed you this time. It would have been helpful, if you had addressed me or my team at Guest Relations (located next to the Reception desk) so we could have had the chance to intervene and assist you so your vacation goes smoothly in every possible way. I have forwarded of course your comments to our F&B Manager and I am sure he will take the matter very seriously. Again, please accept my apologies that our service did not meet your expectations. I still hope to see you here again. Best regards, Yordan Krastev Guest Relations Manager

8/10 Good

Beverlyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family Friendly Hotel
Everything was good. Customer service isn't 5-star but typical and quite expected in Bulgaria. Room was comfortable. The food was tasty and they have a wide selection. It's a kid-friendly hotel. The lobby restaurant staff weren't as friendly, some of the staff at restaurant on the upper floor were nice. Location is great. Easy access to the ski area.
Stayed 2 nights in Dec 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a very good hotel that could be excellent with some minor tweaks. First let me start with the good stuff. POSITIVES 1) Great location--the ski lift is literally outside of the hotel:) and the hotel is located in the very heart of the Borovets ski resort. 2) Kids Club--my kids loved it. It is open from 4-10PM daily and the animators (especially Dar) are great! 3) Spa-- there are 4 saunas, one Turkish Bath, one steam room, a pool (all included), and excellent massage services (for extra pay)--it was great to relax in the spa after a long day skiing, but there were some issues..read more below THINGS TO IMPROVE 1) WIFI--the wifi in the lobby of the hotel was good, but in our room the signal was very weak and it disconnected every 5 minutes so we basically had no wifi--even though the hotel is advertised as wifi inclusive 2) Spa Management--The spa facility is great, but is not well managed--especially at night when it gets busy there is a sense of anarchy---kids are allowed to go into the saunas and horse around making a lot of noise and causing a lot of commotion (technically, kids under 12 are not allowed, but this is not observed); NOISY-technically there are signs that the SPA is a quiet area, but the sign reminding people not to use cell phones and speak loudly is poorly placed and none of the stuff reminds guests to observe the rules; PLASTIC CUPS--at night the spa at times feels like a pub--with plastic cups all over the floor and the benches....not good!
Stayed 7 nights in Dec 2021

8/10 Good

Sandor

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing we were not satisfied with was the kids' club and the children play-area. Broken and un-usuable toys and play-sets, dirt and very unfriendly staff. Except one person, no-one played or talked or smiled at the children.The did not inspire the kids to play or draw, but put paper and toys away and only interacted with the children when they were leaving. I would definitely request change in their attitude and how they handle the kids
Stayed 3 nights in Dec 2021

8/10 Good

Jacqui

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were clean and of a good size. Recently modernised. Hotel does not have interconnecting rooms, but allowed us 3 rooms next to each other - as travelling with a child over 12, they have to have their own room which annoyed us, as there was a spare bed in each of the rooms. Breakfast included and was sufficient Had Xmas Day dinner at the hotel which i would next time give a miss as the quality of the food wasn't good, and the service for the drinks was really poor that night.
Stayed 7 nights in Dec 2021

10/10 Excellent

Lorelle

Stayed 6 nights in Dec 2021

10/10 Excellent

Micheal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and very clean and efficiant
Stayed 3 nights in Dec 2021

10/10 Excellent

mr fhw

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel
It was many years ago that we last stayed in this hotel, and we were delighted with the renovations that have taken place, obviously it was quiet, being pre season but it was extremely clean and tidy, the rooms were fantastic, the Spa was great, our only very small gripe was that we had booked two massages, and on turning up.......no booking so a bit of a communication mess up. Breakfast was very plentiful overall we both felt 5/5
Stayed 3 nights in Nov 2021