Suite, 1 Bedroom | Down duvets, desk, laptop workspace, iron/ironing board

Reviews of Candlewood Suites San Antonio Airport, an IHG Hotel

2.5 out of 5

Reviews

8.0

Very good

Rating 10 - Excellent. 403 out of 820 reviews" "
Rating 8 - Good. 203 out of 820 reviews" "
Rating 6 - Okay. 89 out of 820 reviews" "
Rating 4 - Poor. 50 out of 820 reviews" "
Rating 2 - Terrible. 75 out of 820 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Norma

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very vlean
Stayed 1 night in May 2024

6/10 Okay

Caroline

Stayed 2 nights in Mar 2024
Response from Candlewood Suites San Antonio Airport on 14 May 2024
We appreciate your review maybe next time we can get a 5!

8/10 Good

Helena Maria

Liked: Cleanliness
Stayed 3 nights in May 2024
Response from Candlewood Suites San Antonio Airport on 14 May 2024
Thank you we appreciate guests like you!

10/10 Excellent

Nobel

Liked: Cleanliness, staff & service, property conditions & facilities
Appliances such as oven, microwave, and refrigerator were available in the room
Stayed 2 nights in May 2024
Response from Candlewood Suites San Antonio Airport on 14 May 2024
Yes! we do offer those and thanks for pointing it out!! We hope to see you back soon!

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Qas a pleasant check , very clean and the accommodation was perfect !!!.
Stayed 1 night in May 2024
Response from Candlewood Suites San Antonio Airport on 14 May 2024
You are perfect! :)

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very clean
Stayed 3 nights in Apr 2024
Response from Candlewood Suites San Antonio Airport on 14 May 2024
Thank you ! :)

8/10 Good

Matthew

Liked: Cleanliness, staff & service
It was fine for catching an early flight. Could use a face lift, could be a bit quieter.
Stayed 1 night in Apr 2024
Response from Candlewood Suites San Antonio Airport on 14 May 2024
We are sorry, our hotel is normally very quiet. We hope your next stay will be much better.

2/10 Terrible

Esmeralda

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service
I booked a king room , but was issued a queen. Receptionist told me that there was nothing she could do because there were no rooms available even though I reserved a king. She also said that since i booked with a third party i wasn't given priority and my room was issued to another guest. She also said that they probably overbooked. Will not be staying here again.
Stayed 1 night in May 2024
Response from Candlewood Suites San Antonio Airport on 14 May 2024
Not sure how that happened. We had a maintenance issue and saved you a room. We do give you a choice at time of checkin also we do try and reach out to you when we have the proper phone number. Either way we are very sorry.

10/10 Excellent

Miguel Moya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super chill
Stayed 3 nights in Apr 2024
Response from Candlewood Suites San Antonio Airport on 14 May 2024
Great to hear that!!!

10/10 Excellent

Valerie

Liked: Property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Candlewood Suites San Antonio Airport on 14 May 2024
Thank you for the review!!!

8/10 Good

Shatara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was a decent hotel, staff was friendly but my smoke detectors went off all the time until they took it out which didn't make me feel safe
Stayed 5 nights in Apr 2024
Response from Candlewood Suites San Antonio Airport on 14 May 2024
We are very sorry as the alarms are a safety issue and we have to trace what was setting it off. This is something we do take seriously, be assured we would act quickly if something was unsafe for iur guests!

10/10 Excellent

LILIYA

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean
Stayed 2 nights in Apr 2024
Response from Candlewood Suites San Antonio Airport on 14 May 2024
Thank you we have a great housekeeping team!!

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service, property conditions & facilities
The kitchenette
Stayed 2 nights in Apr 2024
Response from Candlewood Suites San Antonio Airport on 14 May 2024
Yes we have a kitchen in our rooms we are glad you pointed it out! Thank you for the review.

2/10 Terrible

Robert

Travelled with family
Disliked: Staff & service
We arrived at the hotel just after 2 am. We booked a room for two people. My daughter did end up traveling with us, as we were there for my husband’s father’s funeral. I asked the front desk clerk if we could upgrade our room. He advised that there were full. As we were getting ready to leave, my husband said he would stay somewhere else so my daughter and I could have the room. The clerk then advised the he was refusing to check us in, because my husband would sneak back into the hotel. This was not attempted by us in anyway. Had he checked us in, then if we tried this, I could understand them then asking us to leave. So I then requested a refund sense he was refusing service and he told me no, we would still have to pay for the two nights. I wouldn’t recommend this hotel to anyone! If you want the best service go to the Doubletree by Hilton San Antonio. They are willing to go above and beyond to help you!
Stayed 2 nights in Apr 2024
Response from Candlewood Suites San Antonio Airport on 14 May 2024
I am sorry for your experience , but it was indicated that you did have more people in the room that it would accomodate and per fire laws we could not allow.

10/10 Excellent

Lakia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They staff was so nice! It was nice and convenient. We enjoyed our stay.
Stayed 4 nights in Apr 2024
Response from Candlewood Suites San Antonio Airport on 14 May 2024
We try !! But, guest like you make it easy!

6/10 Okay

David

Travelled with partner
Disliked: Property conditions & facilities
The area around the hotel didn't looks too safe, not many areas where to eat, some staffs were nice others not too much. The fire alarm went on the fist day that we arrived, and it did it 5 more times for no reasons, the fist I told them about it, they said it's nothing, after the third time that it happens they supposedly fixed it, after the fourth time, they were going to send someone but nobody showed up,, they ending doing something after the five time, it was not pleasant woken up at 3 am because of the fire alarm.
Stayed 4 nights in Apr 2024
Response from Candlewood Suites San Antonio Airport on 14 May 2024
Sorry to hear! We did pass it to the correct department.

2/10 Terrible

Joyce

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
dirt smudges on walls, doors; shower needed repair, desk chair worn to point that you sunk into it, check in area needed cleaning (stacks of stuff behind the counter), .....
Stayed 1 night in Apr 2024
Response from Candlewood Suites San Antonio Airport on 14 May 2024
We are on it! Thanks for the comments

10/10 Excellent

Kaitlyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, close to the airport, great room!
Stayed 1 night in Apr 2024
Response from Candlewood Suites San Antonio Airport on 14 May 2024
Thank you! We appreciate it!

2/10 Terrible

maurice

Stayed 3 nights in Apr 2024
Response from Candlewood Suites San Antonio Airport on 14 May 2024
:( not sure what happened as we had no comments on our log be sure to reach out when something is wrong so we have a chance to resolve.

10/10 Excellent

Penelope

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Candlewood Suites San Antonio Airport on 14 May 2024
Thank you!!!

6/10 Okay

Martha

Stayed 1 night in Apr 2024
Response from Candlewood Suites San Antonio Airport on 14 May 2024
Thank you for your review !

8/10 Good

Stephen, Reading

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean room, quiet floor. Good value for money.
Stayed 1 night in Apr 2024
Response from Candlewood Suites San Antonio Airport on 14 May 2024
Thank you!

6/10 Okay

Mary Kay

Travelled with partner
Disliked: Amenities
This is not a vacation hotel. It was clean and the beds were comfortable but it is worn and and slightly shabby. Dented refrigerator, drawers that don't stay shut, worn carpet, scratched furniture. Fine for a business person that needs a place with a kitchenette and a desk near the airport. Nothing nearby you could walk to for food or entertainment. When I realized my mistake booking this hotel I tried to shorten my 5 day reservation but was told because I booked through Expedia I would not be refunded any of the money I already paid. My error but I will read reviews much more carefully.
Stayed 5 nights in Mar 2024
Response from Candlewood Suites San Antonio Airport on 14 May 2024
We do have a couple of restaurants near us within walking distance. We are near freeways and mall. Not a far distance to shopping and downtown

2/10 Terrible

John

Stayed 1 night in Mar 2024
Response from Candlewood Suites San Antonio Airport on 14 May 2024
Sorry, if we had details we would have tried to resolve any issues.

10/10 Excellent

Elsa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the stay quiet and peaceful
Stayed 1 night in Mar 2024
Response from Candlewood Suites San Antonio Airport on 3 Apr 2024
We Love you back!

2/10 Terrible

Sue

Stayed 4 nights in Mar 2024
Response from Rosedale Park, 303 Dartmouth St, San Antonio, TX 7 on 14 May 2024
We are sorry but we dont have any comments . It saddens us to hear you were not happy!

8/10 Good

Michael

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very nice place
Stayed 2 nights in Mar 2024
Response from Candlewood Suites San Antonio Airport on 3 Apr 2024
Thank you!

6/10 Okay

Carol, San Antonio

Business traveller
Liked: Cleanliness, staff & service, amenities
The bathtub was VERY slick perhaps from lots of soap. The faucet was broken so the shower could not be used. Staff was very ho-hum. There’s nothing like going on a work trip and discovering that I can’t wash my hair after a 3000 mile plane trip.
Stayed 2 nights in Mar 2024
Response from Candlewood Suites San Antonio Airport on 25 Mar 2024
We are very sorry had we known while you were here we would have fixed that for you! I have passed this to the housekeeping department.

10/10 Excellent

Ruby

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Candlewood Suites San Antonio Airport on 25 Mar 2024
Thank you for your review we really appreciate you !

2/10 Terrible

diane

Stayed 1 night in Mar 2024
Response from Candlewood Suites San Antonio Airport on 14 May 2024
We are sorry only wish we could have had a chance to resolve any issues.

8/10 Good

Josemi

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service
Stayed 1 night in Mar 2024
Response from Candlewood Suites San Antonio Airport on 21 Mar 2024
Your terrific! Thanks so much.

6/10 Okay

Atiya Asma Abdullah

Stayed 2 nights in Mar 2024
Response from Candlewood Suites San Antonio Airport on 18 Mar 2024
Thank you for your review we hope next time we can get a 5!

10/10 Excellent

Gilberto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very economical and clean rooms
Stayed 1 night in Mar 2024
Response from Candlewood Suites San Antonio Airport on 18 Mar 2024
Thank you! You are awesome!

8/10 Good

Lucretia

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here for a weekend in San Antonio. When we first go there, the lot was a little packed. Check in was relatively easy and the front desk was friendly. I liked that there was always someone available to talk to. The room itself was clean and the bathroom looked pretty good as well. The only complaint I had was finding a way to keep the bathroom door locked! You had to pull it up to align the door. Also the cable box was for some reason disconnected so for the first half of the day, I had no idea cable was available. I didn’t get to try the breakfast or pool but one of the greatest commodities was the free washer/dry. Just make sure to bring your own tide pods!
Stayed 3 nights in Mar 2024
Response from Candlewood Suites San Antonio Airport on 14 Mar 2024
Thank you for your review we will get right on that! Our brand does not offer breakfast but we do offer free coffee and free washer and dryers. We also have a cupboard which offers items to purchase since you do have a kitchen in the room. We hope to see you next time!!

2/10 Terrible

Kennedy

Travelled with family
Liked: Property conditions & facilities
Disliked: Staff & service
Advertised for airport transportation but does not mention that it is not 24/7. No luggage carts and staff was sassy
Stayed 1 night in Mar 2024
Response from Candlewood Suites San Antonio Airport on 18 Mar 2024
We are sorry as our guest were using the carts. I assure you we do have them!

10/10 Excellent

Alexandria

Stayed 1 night in Mar 2024
Response from Candlewood Suites San Antonio Airport on 3 Apr 2024
Thank You!!:)

10/10 Excellent

Ash

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Candlewood Suites on 14 Mar 2024
Thank you you are amazing!

10/10 Excellent

Leonard, San Antonio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bathroom needed a little update, very worn
Stayed 1 night in Mar 2024
Response from Candlewood Suites San Antonio Airport on 14 Mar 2024
Thank you for your review!

10/10 Excellent

Madison

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, super close to the airport, kind staff and fair rates
Stayed 4 nights in Feb 2024
Response from Amber on 5 Mar 2024
Thank you Madison for your kind review! Thanks for staying with us and we hope to see you again.

2/10 Terrible

chris

Travelled with family
Disliked: Staff & service, property conditions & facilities
When we first arrived, they wouldn’t let us in. We were 45 minutes earlier they want to charge us more money so we sat for 45 minutes in the lobby listening to the reception suck back, her snot and coughing. And speaking to someone on the phone worried about how she was going to pay her rent. When we got to the counter to get our room she had the Nerve to say our king size bed wasn’t ready when we finally get into a room in the fridge doesn’t work. It’s so loud. and ran all night long like that, so we were not very happy here.
Stayed 1 night in Mar 2024
Response from Amber on 5 Mar 2024
Thank you for your comments, as we share with the appropriate departments. We do apologize and we want everyone to have a great experience. We hope you can give us another chance. Take care and Be safe!

10/10 Excellent

Deandre

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Dec 2023
Response from Amber on 5 Mar 2024
Thank you for your review Deandre!! We hope to see you again!

2/10 Terrible

Daryl

Disliked: Cleanliness, staff & service, property conditions & facilities
The smell of the room was so bad we actually booked at another hotel.
Stayed 3 nights in Feb 2024
Response from Amber on 5 Mar 2024
Thank you for your feedback!

10/10 Excellent

Andres

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Everything great
Stayed 1 night in Feb 2024
Response from Amber on 5 Mar 2024
Thank you for 5 out of 5 review! Come back to visit us again!

10/10 Excellent

Juan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a nice quiet night
Stayed 1 night in Feb 2024
Response from Candlewood Suites San Antonio Airport on 26 Feb 2024
Thank you for your survey

6/10 Okay

Maria

Stayed 1 night in Feb 2024
Response from Candlewood Suites San Antonio Airport on 27 Feb 2024
We hope next stay we can get a 5!

10/10 Excellent

Tactical

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfy bed. Clean.
Stayed 1 night in Feb 2024
Response from Candlewood Suites San Antonio Airport on 23 Feb 2024
We try and appreciate you!

8/10 Good

Pedro

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 4 nights in Feb 2024
Response from Candlewood Suites San Antonio Airport on 23 Feb 2024
Thank you we really appreciate you!

6/10 Okay

Leah

Travelled with partner
Liked: Cleanliness, staff & service
Beds are extremely uncomfortable! The staff were super nice though!
Stayed 1 night in Feb 2024
Response from Candlewood Suites San Antonio Airport on 21 Feb 2024
Sorry about the bed. Most guest say they are comfortable. We have noted your comment.

6/10 Okay

Kiosha

Travelled with family
Liked: Amenities
Disliked: Property conditions & facilities
The property needs some upgrades things were falling apart in the room I was in. No breakfast, and only a snack room with poor options. Must do better will not stay again
Stayed 2 nights in Feb 2024
Response from Candlewood Suites San Antonio Airport on 21 Feb 2024
Our website indicates all of our amenities. We are an extended stay property which offers free coffee, and free washer and dryer use. We try our best to have a good selection but busy times sometimes wipes us out! Our apologies!

4/10 Poor

Liliana

Liked: Cleanliness
They made us wait for an 1hr then we need to change rooms
Stayed 1 night in Feb 2024
Response from Candlewood Suites San Antonio Airport on 18 Feb 2024
I am very sorry that our housekeeping was working as fast as possible. They have very short window to work with. We are sorry.