Dear Sean, Thank you for the generous rating of Extended Stay America. We are delighted you enjoyed your stay, and we appreciate you taking the time to post a review. We hope to see you again on your next visit to San Antonio.Sincerely,Hotel Management

Dear Patrocinia, We sincerely apologize for the discomfort caused by homeless individuals in the area and the issue with roaches in the hotel. Ensuring the safety and cleanliness of our property is paramount, and we take your concerns seriously. We will address these issues to create a more pleasant environment for our guests. Your feedback is invaluable, and we appreciate you bringing these matters to our attention. We hope you will consider giving us another opportunity to provide you with a more enjoyable stay in the future.Sincerely,Hotel Management

Dear Amber, We sincerely apologize for the disappointment you experienced during your stay. Providing a clean and comfortable environment is paramount; we regret any lapses. Rest assured, we take cleanliness and pest control seriously and have implemented measures to address these issues promptly. Furthermore, our hotel strictly enforces a no-smoking policy in designated areas, and we apologize for any inconvenience caused by the odor in your room. We appreciate your understanding and feedback, and it would be our pleasure to welcome you back for a more enjoyable stay in the future.Sincerely,Hotel Management

Dear Brandee, Thank you for reviewing your time with us. Please accept our apologies for your disappointment with the concerns overlooked. We will address this with our team to ensure everything is in order. We understand how frustrating and inconvenient this must have been for you, and we deeply regret its negative impact on your trip. Our front desk team is always available to help you. We have noted your remarks about the noise and will take care of it on your next visit. Please return, and we will make your next stay with us outstanding.Sincerely,Hotel Management

Dear Sonia, Please accept our apologies for the disappointing experience with us. It is disheartening to learn about the issue you encountered, and we deeply regret the inconvenience caused by the presence of unwanted pests. Although we regularly treat our property, we have contacted our pest control provider to address the issue immediately and to uphold our hotel's high standards. Thank you for bringing this to our attention. We value your feedback and hope for the opportunity to regain your trust with an improved experience upon your next visit.Sincerely,Hotel Management

Dear Grant, Thank you for reviewing your time with us. Please accept our apologies for your disappointment with the concerns overlooked. We will address this with our housekeeping team to ensure everything is in order. We understand how frustrating and inconvenient this must have been for you, and we deeply regret its negative impact on your trip. Our front desk team is always available to help you, but we will check with them to see what went wrong in your case. Please return, and we will make your next stay with us outstanding.Sincerely,Hotel Management

Dear Jean, We sincerely apologize for the unwelcome experience you encountered during your stay. We understand the frustration with the pests and the inconvenience of the missing security lock. We have communicated your concerns to the appropriate teams, and pest control will be scheduled. Regarding your reimbursement concerns through Expedia, we regret any inconvenience caused. Your feedback is essential, and we will be working to address these issues. We appreciate your patience and hope you reconsider in the future.Sincerely,Hotel Management

Dear Elizabeth, Please accept our apologies for not providing the impeccable accommodations you should have received and for any inconvenience this caused. We aim to exceed our guests' expectations; therefore, we are so sorry for any oversights on our part. Our priority is to provide each guest with an experience that is as perfect as possible, and we sincerely hope we will have another chance to show this to you. Safe Travels.Sincerely,Hotel Management

Dear Stacey, We apologize for not meeting your expectations during your visit and for any inconvenience this may have caused. We want you to know that we take all necessary measures to prevent insects from entering our premises. Our pest control provider regularly services our hotel to ensure our environment is free of pests. However, we understand that we fell short of your expectations, and we will address this issue with our pest control provider to ensure that they take all necessary steps to prevent future occurrences. We hope you will consider giving us another chance to provide you with the relaxing stay you deserve.Sincerely,Hotel Management

Dear Tien, We are sorry to learn about the issues you encountered in your suite during your stay. Please know that we take our property's cleanliness and pest control very seriously and do our best to prevent insects' entrance into our suites. However, we understand your concern and will arrange for a professional inspection and treatment of your room as a precautionary measure. We sincerely apologize for any inconvenience caused and hope this unfortunate situation will not deter you from staying with us again. We hope you will reconsider staying with us again when you return to our area.Sincerely,Hotel Management

Dear jose, We are happy you chose Extended Stay America for your recent visit to San Antonio. Our highest priority is ensuring you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. Thank you for taking time out of your day to recognize our efforts, and we hope you will revisit the next time your travel brings you to our area.Sincerely,Hotel Management

Dear Jason, Please accept our apologies for the inconvenience you encountered during check-in. A valid ID is always mandatory at the time of checking in, as the safety and security of our guests are of utmost importance to us. We are reviewing with our team to handle such a situation better, and we hope you will give us another opportunity to accommodate you. We are confident we can replace this experience with a more positive memory!Sincerely,Hotel Management

Dear Marco, Thank you for choosing our hotel. We apologize for any inconvenience you experienced with the pots and pans and pests in your room. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to ensure they are doing everything to prevent any future issues. We regret the frustrations you experienced, and we are very grateful for your patience. Thank you for sharing your insights with us, and we hope to welcome you back for a better stay.Sincerely,Hotel Management

Dear Francisco, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely,Hotel Management

Dear Angel, Thank you for choosing us. We're delighted to hear that you found Extended Stay America a good place. Your positive feedback is much appreciated, and we're committed to providing our guests with a comfortable and pleasant experience. We look forward to welcoming you back for another enjoyable visit.Sincerely,Hotel Management

Dear Kathryn Jane, Thank you for being our guest. We are glad that, overall, you were pleased with your stay. We certainly apologize for any miscommunication regarding our dishware policy. Our front desk team makes every effort to communicate details on our amenities during check-in, and we sincerely regret that this was not your experience. To ensure cleanliness for every guest, we keep the dishware at our front desk, and our team is happy to deliver it to the guest's suite. We have shared your comments with our team for improvement. Thank you again; we hope to have another opportunity to exceed your expectations in the future.Sincerely,Hotel Management

Dear Nery, Please accept our apologies for your disappointing stay with us. We always aim to provide every guest with the excellent experience expected of us. However, we are genuinely sorry to learn that this was not your case, and we understand your frustration regarding the issues you described. We will address these concerns with the appropriate individuals to see what went wrong and avoid such inconvenience. We hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management