Lobi

Ulasan untuk San Antonio Marriott Northwest Medical Center

3.5 out of 5
San Antonio Marriott Northwest Medical Center
3233 NW Loop 410, San Antonio, TX

Ulasan

8,2

Sangat Baik

Penilaian 10 - Sangat Bagus. 535 dari 1000 ulasan" "
Penilaian 8 - Bagus. 204 dari 1000 ulasan" "
Penilaian 6 - Cukup Baik. 119 dari 1000 ulasan" "
Penilaian 4 - Buruk. 72 dari 1000 ulasan" "
Penilaian 2 - Sangat Buruk. 70 dari 1000 ulasan" "

8,6/10

Kebersihan

8,6/10

Staf & layanan

8,0/10

Fasilitas

8,4/10

Kondisi & fasilitas properti

8,6/10

Ramah lingkungan

Ulasan

10/10 Sangat Bagus

angelic

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Friendly staff, clean spacious rooms calm environment.
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari HotelMgmt pada tanggal 16 Mei 2024
Thank you for your perfect rating of San Antonio Marriott Northwest. We are glad you had an excellent stay and were pleased with our clean accommodations, relaxing atmosphere, and friendly team. The pleasure would be ours to welcome you back!

10/10 Sangat Bagus

Joe

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
It was a real nice place , definitely staying their everytime I go to San Antonio.
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari HotelMgmt pada tanggal 16 Mei 2024
Joe, thank you for your kind words. We are thrilled you enjoyed your stay and look forward to welcoming you back every time you are in San Antonio!

10/10 Sangat Bagus

Arturo

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The rooms were very nice and clean! Quiet stay and very great all around the area many things to do! I will definitely be staying here in the future
Menginap 2 malam pada bulan Mei 2024
Tanggapan dari HotelMgmt pada tanggal 16 Mei 2024
Arturo, thank you for your positive feedback! We are delighted you enjoyed our clean, quiet rooms and the vibrant area. We look forward to welcoming you back for another great stay in the future.

10/10 Sangat Bagus

Elizabeth

Menginap 1 malam pada bulan April 2024
Tanggapan dari Hotelmgmt pada tanggal 20 Mei 2024
Thank you for the five-star rating, Elizabeth! We are pleased you were satisfied with all aspects of your guest experience and look forward to welcoming you back.

10/10 Sangat Bagus

Damarys

Traveler bisnis
Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
Enjoy it
Menginap 4 malam pada bulan April 2024
Tanggapan dari HotelMgmt pada tanggal 30 Apr 2024
Damarys, thank you for your high recommendation of Marriott San Antonio Northwest. We are happy to hear you enjoyed your stay and were pleased with our accommodations. We hope to have the pleasure of welcoming you back again soon!

10/10 Sangat Bagus

Thelma

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan April 2024
Tanggapan dari Hotelmgmt pada tanggal 29 Apr 2024
It was a pleasure to have you as our guest, Thelma, and we're thrilled you found your stay deserving of a five-star rating. Please revisit soon!

8/10 Bagus

Justin

Menginap 1 malam pada bulan April 2024
Tanggapan dari Hotelmgmt pada tanggal 13 Mei 2024
Thank you for taking the time to rate your stay, Justin. We are delighted to know you enjoyed your overall experience at our hotel and we eagerly await your next visit.

6/10 Cukup Baik

Kerry

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas
Food not great.. 👎
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari HotelMgmt pada tanggal 29 Mar 2024
Kerry, thank you for your valuable feedback. We trust you had an overall enjoyable stay , though we are sorry to hear our food did not meet your expectations. We are constantly working to improve our dining experience and would love another chance to impress you. We are looking forward to welcoming you back for a better experience!

8/10 Bagus

Ines

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Very convenient property, room was clean; plenty of hot water for showers; registration and housekeeping are very accomodating bed was hard and I asked for a comforter to soften the mattress--food was good in restaurant. TV remote was a little strange getting used to and there were wires hanging out of the wall that would be an issue for people with small children (I told them about it upon departure)
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari HotelMgmt pada tanggal 29 Mar 2024
Ines, we are glad you found our hotel convenient and clean! We are addressing your concerns to address safety and comfort. Your feedback is invaluable. We cannot wait to welcome you back for an even smoother stay and more delightful dining!

10/10 Sangat Bagus

Jaime

Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Hotelmgmt pada tanggal 13 Apr 2024
Thank you for your five-stars, Jaime. We look forward to your return and hope it's soon!

8/10 Bagus

Maribel

Bepergian bersama teman, Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
OUR STAY WAS SATISFACTORY
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Anthony Spears - General Manager pada tanggal 21 Mar 2024
Thank you for staying with us!

10/10 Sangat Bagus

Hugo, Aiken

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The hotel is nice and updated
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Anthony Spears - General Manager pada tanggal 19 Mar 2024
Thank you for the 5 of 5 rating and for staying with us! We are pleased you had a wonderful stay and hope to see you back again.

2/10 Sangat Buruk

Jenna

Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Hotelmgmt pada tanggal 6 Apr 2024
Seeing your rating is disappointing as we always strive to provide our guests with a first-rate stay. We hope to have the opportunity to change your impression of us on a future visit, Jenna.

8/10 Bagus

Felicite

Disukai: Kebersihan, kondisi & fasilitas properti
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Anthony Spears - General Manager pada tanggal 19 Mar 2024
Thank you for staying with us!

8/10 Bagus

Tim

Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Anthony Spears - General Manager pada tanggal 15 Mar 2024
Thank you for staying with us!

10/10 Sangat Bagus

Andrea

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Todo bien
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Anthony Spears - General Manager pada tanggal 5 Mar 2024
Gracias!

10/10 Sangat Bagus

Mariana

Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Hotelmgmt pada tanggal 25 Mar 2024
Thank you for your five-star rating, Mariana! We hope to be your preferred property whenever your travels bring you to the area!

10/10 Sangat Bagus

Edin

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Anthony Spears - General Manager pada tanggal 29 Feb 2024
Thank you for staying with us and for the 5 of 5 rating!

10/10 Sangat Bagus

jesse c

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
needs more parking
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Anthony Spears - General Manager pada tanggal 27 Feb 2024
Thank you for the 5 of 5 rating and for staying with us! We hope to see you back the next time your travels bring you to San Antonio!

8/10 Bagus

Penny

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Anthony Spears - General Manager pada tanggal 27 Feb 2024
Thanks for staying with us! We hope to see you back soon!

10/10 Sangat Bagus

Brianna

Menginap 2 malam pada bulan Februari 2024
Tanggapan dari Anthony Spears - General Manager pada tanggal 21 Mar 2024
I am thrilled you had a great experience while staying with us and hope to see you back soon!

6/10 Cukup Baik

Jesus

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Before someone books the room, make sure the iron works and your tv remote.Mine didnt ,was too tired to complain.
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Anthony Spears - General Manager pada tanggal 20 Feb 2024
Thank you for staying with us. Our goal is to not only meet but also exceed our guest’s expectations and we gage our success on achieving a 5 rating. In looking at your rating of your experience, it appears we failed to deliver the great experience we are known for, and for this, we are truly sorry. It is not the norm for our hotel and we hope you will give us another chance so we can demonstrate our commitment to your comfort!

10/10 Sangat Bagus

Jaime

Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Anthony Spears - General Manager pada tanggal 21 Mar 2024
Thank you for staying with us and for the 5 of 5 rating! We hope to see you back soon!

10/10 Sangat Bagus

Tania

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
second time staying here , good service .
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Anthony Spears - General Manager pada tanggal 20 Feb 2024
Great to hear! We look forward to seeing you for the third time!

10/10 Sangat Bagus

Alejandro

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
We always like to stay where there is activity around the hotel, such as the downtown area to see the people and traffic below. This hotel and its Suite options on top with balconies overlooking the 410/I10 area was nice. Easy to find and park and get to shopping all up I10 to 1604. Come back, sit down on the balcony and see the hustle and the bustle below. Plus, this hotel has an amazing bar and restaurant area.
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Anthony Spears - General Manager pada tanggal 20 Feb 2024
Thank you for taking the time to share your experience! I am pleased you had a wonderful stay and we hope to see you back soon!

4/10 Buruk

Tommy

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
I pre payed for a room and it's was with a balcony but they gave me a regular but decent room I was a bit upset ! But great stay
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Anthony Spears - General Manager pada tanggal 16 Feb 2024
Thank you for staying with us and taking the time to share your experience. Please accept my apologies for not delivering the very best experience possible. Please accept my apologies for not receiving the room type requested. I do hope the next time you are in San Antonio you will give us another chance to demonstrate our commitment to your comfort!

2/10 Sangat Buruk

David

Traveler bisnis
Disukai: Kebersihan, kondisi & fasilitas properti
Tidak Disukai: Staf & layanan
I did not end up staying here and tried to cancel my reservation. Though I purchased insurance for “free cancellations,” I was still charged the full amount for the room—which I paid in advance. The reason for my cancellation was because the staff would not take my Apple Card (which was solvent) for a deposit of $25 at the front desk of the hotel—this is after I paid in full for the room on the same Apple card. I was turned away at the desk, told I would be refunded, and am now being told that my payment is non-refundable.
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Anthony Spears - General Manager pada tanggal 13 Feb 2024
Thank you for taking the time to share your experience. Please accept my apologies for any miscommunication regarding your reservation. After looking at your reservation, you booked directly with Expedia and paid directly to Expedia. If you purchased insurance, that again is through Expedia and has nothing to do with the hotel. If you purchased insurance you will need to contact Expedia directly and open a case.

8/10 Bagus

K

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
This was a nice place to stay. The room was clean and the price was very good. A great alternative to paying $400 for similar hotels near the conference center. I would stay here again. The only negative was that the parking lot was tight for large vehicles, but they had enough parking spaces and there was a security guard present.
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Anthony Spears - General Manager pada tanggal 16 Feb 2024
Thank you for staying with us and taking the time to share your experience!

2/10 Sangat Buruk

Vanessa

Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Anthony Spears - General Manager pada tanggal 21 Mar 2024
Thank you for staying with us. Our goal is to not only meet but also exceed our guest’s expectations and we gage our success on achieving a 5 rating. In looking at your rating of your experience, it appears we failed to deliver the great experience we are known for, and for this, we are truly sorry. It is not the norm for our hotel and we hope you will give us another chance so we can demonstrate our commitment to your comfort!

10/10 Sangat Bagus

Wendy

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Realmente me encantó, es amplio, muy limpio. El personal muy amables. Disfrutamos mucho la estancia!!
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Anthony Spears - General Manager pada tanggal 29 Jan 2024
Gracias!!!

6/10 Cukup Baik

Karina

Tidak Disukai: Staf & layanan
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Anthony Spears - General Manager pada tanggal 16 Jan 2024
Thank you for staying with us. Our goal is to not only meet but also exceed our guest’s expectations and we gage our success on achieving a 5 rating. In looking at your rating of your experience, it appears we failed to deliver the great experience we are known for, and for this, we are truly sorry. It is not the norm for our hotel and we hope you will give us another chance so we can demonstrate our commitment to your comfort!

10/10 Sangat Bagus

Ahmad

Menginap 3 malam pada bulan Januari 2024
Tanggapan dari Anthony spears - General Manager pada tanggal 15 Jan 2024
Thank you for the 5 of 5! We are pleased you had a great experience!

10/10 Sangat Bagus

Luis

Traveler bisnis, Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
I enjoyed my stay. Staff was friendly and helpful. Clean quiet
Menginap 5 malam pada bulan Januari 2024
Tanggapan dari Anthony Spears - General Manager pada tanggal 10 Jan 2024
Thank you for staying! We hope to see you back soon!

8/10 Bagus

Rafael

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 3 malam pada bulan Januari 2024
Tanggapan dari Anthony Spears - General Manager pada tanggal 8 Jan 2024
Thank you for staying with us!

10/10 Sangat Bagus

Melanie R

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Lovely hotel
When I checked in, I was having a tough day and was crying. The front desk clerk noticed this while I was on the phone and came to bring me a tissue. It was such a genuine act of kindness and helped me get back on my feet. Room was lovely and shower had great pressure. My only gripe was the room was quite warm even at 65 degrees. Otherwise, the bar area was breathtaking. Reminded me of a Vegas hotel. Will definitely stay again.
Menginap 2 malam pada bulan Desember 2023
Tanggapan dari Anthony Spears - General Manager pada tanggal 8 Jan 2024
Thank you for taking the time to share your experience and for the 10 of 10 rating. I am glad we were able to help get you back on your feet. I am sorry about the heat in your room. We look forward to your next visit!

10/10 Sangat Bagus

Monica

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Anthony Spears - General Manager pada tanggal 8 Jan 2024
Thank you for stay with us and for the 10 of 10 rating! We are thrilled you had a great stay and hope to see you back soon.

10/10 Sangat Bagus

Jonathan

Disukai: Staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Anthony Spears - General Manager pada tanggal 8 Jan 2024
Thank you for the 5 of 5 rating! We are pleased you had a great experience and look forward to your next stay!

10/10 Sangat Bagus

Diana gabriela

Menginap 2 malam pada bulan Desember 2023
Tanggapan dari Anthony Spears - General Manager pada tanggal 8 Jan 2024
Thank you for the 10 of 10! We are pleased you had a great experience and we hope to see you back again soon.

10/10 Sangat Bagus

Valerie

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Modern clean and peaceful hotel close to the airport
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Anthony Spears - General Manager pada tanggal 5 Jan 2024
Thank you for staying with us! We hope to see you back soon!

6/10 Cukup Baik

Jose

Disukai: Kebersihan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Anthony Spears - General Manager pada tanggal 5 Jan 2024
Thank you for staying with us!

10/10 Sangat Bagus

Karina

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Complimentary drinks and the evening pantries.
Menginap 2 malam pada bulan Desember 2023
Tanggapan dari Anthony Spears - General Manager pada tanggal 4 Jan 2024
Thank you for staying with us! Wishing you a Happy New Year!

10/10 Sangat Bagus

Vangela, Sandy

Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Anthony Spears - General Manager pada tanggal 4 Jan 2024
We are pleased you had a great experience and look forward to your next stay1

10/10 Sangat Bagus

James

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Anthony Spears - General Manager pada tanggal 5 Feb 2024
Thank you for staying with us and for the 5 of 5 rating!

10/10 Sangat Bagus

Kim

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Tanggapan dari Anthony Spears - General Manager pada tanggal 7 Feb 2024
Thank you! We appreciate your feedback and for staying with us! We hope to see you again soon.

10/10 Sangat Bagus

Vilma

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
The hotel was very good
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Anthony Spears - General Manager pada tanggal 4 Jan 2024
Thank you for staying with us!

10/10 Sangat Bagus

Ian

Menginap 4 malam pada bulan Desember 2023
Tanggapan dari Anthony Spears - General Manager pada tanggal 4 Jan 2024
We are pleased you had a wonderful experience while staying with us and we hope to see you back soon. Wishing you and your family a safe and happy holiday season!

10/10 Sangat Bagus

Alejandro

Tanggapan dari Anthony Spears - General Manager pada tanggal 10 Jan 2024
Thank you!

6/10 Cukup Baik

Nelsie

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The Restaurant staff were super friendly. The room could use some upgrades. There wasn't a extra blanket. The carpet was dingy. The staff was very professional, knowledgeable, and of course friendly. But overall we will return.
Menginap 3 malam pada bulan Desember 2023
Tanggapan dari Anthony Spears - General Manager pada tanggal 4 Jan 2024
Thank you for staying with us. Our goal is to not only meet but also exceed our guest’s expectations and we gage our success on achieving a 5 rating. In looking at your rating of your experience, it appears we failed to deliver the great experience we are known for, and for this, we are truly sorry. It is not the norm for our hotel and we hope you will give us another chance so we can demonstrate our commitment to your comfort!

10/10 Sangat Bagus

Carolina

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 2 malam pada bulan Desember 2023
Tanggapan dari Anthony Spears - General Manager pada tanggal 4 Jan 2024
We are pleased you had a wonderful experience while staying with us and we hope to see you back soon. Wishing you and your family a safe and happy holiday season!

10/10 Sangat Bagus

Esthela

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan Desember 2023
Tanggapan dari Anthony Spears - General Manager pada tanggal 4 Jan 2024
We are thrilled you had a wonderful experience while staying with us and we hope to see you back soon. Wishing you and your family a safe and happy holiday season!