Sereno Hotel

Property class: 3

Choose dates to view prices

Near San Cristóbal de las Casas Cathedral, Sereno Hotel provides a terrace, a garden and a bar. Treat yourself to a massage at the on-site spa. Guests can connect to free in-room WiFi.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Spa
  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Bar
  • Room service
The current price is Rp1.074.509
Rp1.267.920 total
includes taxes & fees
26 Oct - 27 Oct

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Standard Double Room

A hotel room with two beds, wooden headboards, and exposed brick walls.

Standard Double Room

9.0 out of 10
Wonderful
(6 reviews)
  • Garden view
  • 17 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room

A bedroom with a large bed, a wooden nightstand, a hanging clothes rack, and a chair.

Deluxe Room

9.4 out of 10
Exceptional
(3 reviews)
  • Garden view
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room

A hotel room with two beds, a wooden headboard, a small table, and a window with wooden shutters.

Family Room

  • City view
  • 50 sq m
  • 1 bedroom
  • Sleeps 7
  • 1 King Bed, 2 Double Beds and 1 Single Bed
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About the area

Zona Centro, a neighbourhood in San Cristóbal de las Casas, is home to Sereno Hotel. Centro Cultural de los Altos and Ex-Convent of Santo Domingo are local landmarks, and some of the area's attractions include Arco de El Carmen & Centro Cultural El Carmen and Orquídeas Moxviquil Botanical Garden. Visit our San Cristóbal de las Casas travel guide
Map
Av. 16 de Septiembre No. 22, Centro, San Cristóbal de las Casas, CHIS, 29200

What's nearby

  • A building with a sign reading "Museo del Jade" and a smaller sign for "La Casa del Jade Museo-Joyeria-Taller".
    Mesoamerican Museum of Jade
    2 min walk - 0.2 km
  • A historic church with ornate architecture and a clock tower, surrounded by a cobblestone plaza and streetlights.
    San Cristóbal de las Casas Cathedral
    3 min walk - 0.3 km
  • A historic plaza with colonial architecture, including a church with a bell tower and a building with a red archway.
    Plaza 31 de Marzo
    3 min walk - 0.3 km
  • A detailed facade of a historic church with ornate carvings and a large central doorway.
    Ex-Convent of Santo Domingo
    7 min walk - 0.6 km
  • A vibrant market filled with colorful textiles, jewelry, and accessories.
    Santo Domingo Handicraft Market
    8 min walk - 0.7 km

Getting around

  • Tuxtla Gutierrez (TGZ-Angel Albino Corzo Intl)
    74 min drive

Restaurants

  • Tortas Locas Hipocampo
    2 min walk
  • Café Bar Revolución
    1 min walk
  • El Barcito
    2 min walk
  • La Tertulia
    2 min walk
  • Casa Luna
    2 min walk

About this property

Sereno Hotel

  • Hotel remodelled in 2024 and located near San Cristóbal de las Casas Cathedral
  • You can look forward to a terrace, a garden and a bar at Sereno Hotel. Treat yourself to a massage at the on-site spa. Stay connected with free in-room WiFi.
  • You'll also enjoy perks such as:
  • Luggage storage and tour/ticket information
  • Room features
  • All guestrooms are individually furnished, and have comforts such as premium bedding, as well as amenities such as free WiFi.
  • More amenities include:
    • Hairdryers and shampoo
    • 42-inch plasma TVs with cable channels
    • Private gardens, heating and daily housekeeping

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  • Free Wi-Fi
  • Restaurant
  • Breakfast available
9.0 out of 10, Wonderful, 536 reviews
The price is Rp865.402
Rp1.021.171 total
includes taxes & fees
26 Oct - 27 Oct
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Frequently asked questions

Is Sereno Hotel pet-friendly?

Yes, cats and dogs are allowed at this property. There's a fee of MXN 250.00 per pet, per stay. Service animals are exempt from fees.

How much does it cost to stay at Sereno Hotel?

As of 25 Oct 2026, prices found for a 1-night stay for 2 adults at Sereno Hotel on 26 Oct 2026 start from Rp1.074.509, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Sereno Hotel?

This hotel doesn't offer parking.

What time is check-in at Sereno Hotel?

Check-in start time: 3:00 PM; check-in end time: 7:00 PM. After-hours check-in is not available.

What time is check-out at Sereno Hotel?

Checkout is at noon.

Where is Sereno Hotel located?

Located in Zona Centro, this spa hotel is steps away from Mesoamerican Museum of Jade and San Cristóbal de las Casas Cathedral. Museo de San Cristóbal and Ex-Convent of Santo Domingo are also within 5 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Sereno Hotel Reviews

8.8

Excellent

9.4

Cleanliness

9.6

Location

9.2

Staff & service

8.6

Property conditions & facilities
Rating 10 - Excellent. 77 out of 121 reviews
Rating 8 - Good. 26 out of 121 reviews
Rating 6 - Okay. 9 out of 121 reviews
Rating 4 - Poor. 4 out of 121 reviews
Rating 2 - Terrible. 5 out of 121 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
The property was wonderful and the location was placed perfectly. Easy walking to food and shops.
Stayed 1 night in Jun 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo excelente
Stayed 4 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff and beautiful hotel!
Stayed 1 night in Jul 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful and a very very unique hotel!
Stayed 7 nights in Jul 2022
Verified review

2/10 Terrible

Disliked: Room comfort

Too noisy

This hotel is a one floor building the rooms are situated where the restaurant, bar and reception are. Our room was directory to the street on one side and right outside of our door was the reception, two full nights of not sleeping due to the noise either from the street or the reception and restaurant.
Stayed 2 nights in Aug 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Dec 2024
Verified review

4/10 Poor

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Not what we expected, not what was on the website.
Stayed 2 nights in Jul 2023
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, property conditions & facilities
La ubicación esta perfecta, el lugar muy bonito peeero nos toco que tuvieron eventos y el ruido no dejaba dormir, ya que la habitación esta frente al jardin donde hacen el evento, de muy mal gusto y al dia siguiente nos despertaron por los ruidos de arrastrar las mesas y sillas pésimo, no respetan la tranquilidad del huesped, asi que yo en lo personal no vuelvo
Stayed 5 nights in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente se descansa muy bien!!! No esperaba que estuviera tan bien!!!
Stayed 2 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In gran hotel, súper lindos ( me regalaron un pastel por ser mi cumpleaños ) gran detalle, muy atentos, cama mega cómoda, híper limpio! Ubicación muy céntrica! Regreso definitivamente
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El personal súper atento, la ubicación perfecta súper cerca al centro
Stayed 4 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gran atención del staff
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bueno tengo que aclarar que me movieron al hotel Sombra de Agua ya que había un evento, pero el personal muy amable siempre, y el hotel al que nos movieron es muy lindo de verdad y con uno de los mejores restaurantes, y la ubicación muy buena cerca de los puntos turísticos de San Cristóbal.
Stayed 2 nights in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Está bien ubicado, solo que los cuartos con poca ventilación. El personal excelente atención. Nos cambiaron a otro hotel muy cercano, de la misma cadena: Sombra del agua, el cual está excelente
Stayed 4 nights in Apr 2026
Verified review

2/10 Terrible

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Horripilante hotel,se reservo una habitacion con 2 camas y se solicito que asignaran la habitacion para adultos mayores con mobilidad resucida ,bien al hacer check inn la habitacion estaba lejisimos era un verdadero gallinero,lad paredes sin terminado ni acabado el piso fatal es un gallinero,al solicutar cambiar de habitacion fue una mini habitacion con una camjna la otra cama estaba en segundk piso con una eacalera empinada i posibke de subir,es una decepcion no hay aire acondicionado y no abren las ventanas es un espanto este hotel
Stayed 1 night in May 2026
Verified review

6/10 Okay

Liked: Cleanliness
Disliked: Staff & service
Que haya personal de 24 hrs,porque en diferentes momentos busqué personal y no había nadie
Stayed 1 night in Nov 2025
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
La habitación súper limpia y todo muy acogedor, les recomiendo el que si quieren dormir más tarde de la salida del Sol, elijan la habitación de sin ventana en el techo.
Stayed 1 night in Oct 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
El hotel está muy bonito es pequeño pero cálido, el servicio del personal excelente. La ubicación es perfecta estás a una cuadra de la catedral y cerca de todas las áreas turísticas. Solo hace falta mantenimiento en la habitación que nos tocó , tuvimos problemas con el lavabo , había una filtración en la taza del WC. Y en el techo tiene un gran traga luz en el cual entraba la luz desde muy temprano en lo personal me gustan los cuartos obscuros para dormir
Stayed 6 nights in Oct 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me gustó mucho su ubicación a pesar que era muy céntrico, el hotel es muy tranquilo realmente se siente en calma.
Stayed 1 night in Jun 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bijzonder mooie plek

Mooie grote ruime kamer met moderne uitstraling. Een erg mooie badruimte. Duurde wat lang eer het water warm werd.
Stayed 3 nights in Mar 2025
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, amenities
Servicio excelente,solo el baño muy malo
Stayed 3 nights in Feb 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Muy buena opción en el centro de Sancris

El hotel es lindo. Los espacios son muy cálidos y la chica de recepción es totalmente gentil. Nuestra habitación estaba al final del hotel, lo cual fue extraordinario, pues nos tocó la única habitación que da hacia el patio trasero del establecimiento. Grandes ventanales y una hermosa vista del jardín. La habitación es cómoda, las camas y almohadas deliciosas. Agua caliente sin problema. Solo que el espacio del baño dentro de la habitación no está totalmente independiente, eso la hace un poco incómoda, si vienes con compañía. En la habitación tuvimos que matara 3 avispas, supongo que como no l techo es de madera y hay mucha vegetación, deben entrar por alguna parte y eso podría ser peligroso en algún momento. Fuera de esos dos detalles, el hotel bien vale la pena y es muy lindo y cómodo. Además de que la ubicación es fabulosa pues estás a solo 1 cuadra del parque central y todas las áreas turísticas de San Cristóbal. Ademas, cuentas con estacionamiento.
Stayed 1 night in Nov 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Tiene personal , súper accesible , amable , con buena atención .
Stayed 2 nights in Oct 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Que dan un buen servicio
Stayed 2 nights in Jul 2024
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Se ve un excelente lugar
Stayed 1 night in May 2024