Search Cheap Hotels in San Juan

"The bar was beautiful with nice drinks, however, the rooms are horrible. I had to change room twice because of water leakage. The bathroom is dirty and the sink area is like 12 inches. My husband couldn't fit and he isn't fat. Finally my family of 4 had to be in multiple rooms because they couldn't accommodate what we paid for."

"Front desk agent weren’t friendly or inviting. Our room was above the Main Street and we had 3 night of no sleep because we could hear motorcycles, cars, people, trucks, you name it. Gym was unequipped. The levent restaurant was the only thing we enjoyed. The staff was incredible there. "

"Rooms could use a good deep clean, carpet Included. The carpet turned my white socks brown. They need carpet cleansr to come thru. No robes or slippers, or any thing extra for that matter, in the rooms. Bartenders and servers were great. Not sure I'd return. "

"Every day key cards for the room and elevator had to be replaced"

"amazing place great staff best trip"

"Overall, we had a good time. However, our first day and check-in experience was disappointing due to an interaction with Jesus at the front desk. The day before our trip, we called to request an early check-in since our flight was arriving at 1 PM. The gentleman we spoke with said it should not be an issue. When we arrived, a young lady informed us that our room was not ready yet, but that she would text us as soon as it was available. At 4 PM, the stated check-in time, we went back to the desk to ask about our room. Jesus told us, “We texted you.” I explained that I had not received any text, and he responded, “Oh well, we texted.” My husband then asked if he felt that was the right way to handle the situation, especially since we had been told the day before that early check-in should be possible and were also asked earlier that day to give it another hour. I wanted to share this because when traveling, you hope to enjoy your trip from the very first moment. Unfortunately, this interaction took away from that experience. It was especially disappointing because this trip was our honeymoon."

"Not friendly. Too expensive for what offered."

"Check in was a total disaster Room was not ready at 4:45 pm Wait one hour and staff didn’t tell us room was ready - staff went on break Luggage took 20 minutes This has been our favorite hotel We will be looking for a new favorite "

"Staff was awesome, hotel is clean and beautiful! Location on the beach was perfect! Thank you for having us! "