Ismael Valdes Vergara 312, Santiago, Region Metropolitana
Ulasan
9,2
Luar biasa
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Penilaian 10 - Sangat Bagus. 203 dari 303 ulasan" "
10 - Sangat Bagus
203
Penilaian 8 - Bagus. 82 dari 303 ulasan" "
8 - Bagus
82
Penilaian 6 - Cukup Baik. 9 dari 303 ulasan" "
6 - Cukup Baik
9
Penilaian 4 - Buruk. 5 dari 303 ulasan" "
4 - Buruk
5
Penilaian 2 - Sangat Buruk. 4 dari 303 ulasan" "
2 - Sangat Buruk
4
9,4/10
Kebersihan
9,6/10
Staf & layanan
8,0/10
Fasilitas
9,2/10
Kondisi & fasilitas properti
8,6/10
Ramah lingkungan
Ulasan
10/10 Sangat Bagus
Stephanie
19 Apr 2024
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Beautiful boutique hotel in a great historic neighborhood with amazing staff! Fantastic fresh breakfast buffet. Nice park across the street and easy walking distance to musuems, parks, and plenty of PIZZA! Dont forget to try Verace Pizza around the corner and say hello to Aldo!
Stephanie
Menginap 3 malam pada bulan Maret 2024
Tanggapan dari Hotel Ismael pada tanggal 6 Mei 2024
Thank you for your review, Stephanie! Hotel Ismael sounds like a lovely boutique hotel with a great location and excellent service. Thanks for the tip about Verace Pizza and saying hello to Aldo! Enjoy your stay!
6/10 Cukup Baik
Denise
Bepergian dalam rombongan
22 Mar 2024
Disukai: Staf & layanan, kondisi & fasilitas properti
Tidak Disukai: Kebersihan
Our carpet and bathroom floor were not cleaned the whole time we were there (3 nights). Also the used coffee cups and bathroom glass were never replaced. The French balcony door wouldn’t totally close so lots of noise at night (we were facing the front). And the air conditioner went out and was never properly fixed
Denise
Menginap 3 malam pada bulan Maret 2024
Tanggapan dari Hotel Ismael pada tanggal 6 Mei 2024
Thank you for sharing your feedback, Denise. We apologize for the inconveniences you experienced at Hotel Ismael. Your comments will be shared with our team for improvement. We hope to have the opportunity to better serve you in the future.
10/10 Sangat Bagus
Jenny
10 Mar 2024
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Jenny
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Hotel Ismael pada tanggal 6 Mei 2024
Thank you for sharing your experience at Hotel Ismael. It's great to hear that you enjoyed your stay and the helpful recommendations from the receptionist. We hope you visit us again soon!
10/10 Sangat Bagus
Arthur
Bepergian bersama teman
4 Mar 2024
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
We stayed here for four nights two months ago at the start of our winter escape to summer and we returned for a night before our flight home. We were greeted like old friends and, once again, enjoyed the rooftop terrace, the great breakfast and the lovely surroundings, touring several nearby sights that we particularly enjoyed or missed the last time. The staff is terrific and we will certainly return.
Hotel muito bem localizado, bem conservado e limpo. Excelente café da manhã e funcionários muito simpáticos e prestativos. O colchão do quarto poderia ser menos macio.
Staff were extremely helpful especially at the front desk, in the dining area and the night management staff . The location of this hotel to the sites, restaurants and park was amazing. Recommended highly with location for scenic walking in every direction.
J R
Menginap 1 malam pada bulan Januari 2024
10/10 Sangat Bagus
Donna
Bepergian bersama teman
22 Jan 2024
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Friendly staff convenient for hop bus. English speaking staff. Looked after all our needs.
Donna
Menginap 2 malam pada bulan Januari 2024
10/10 Sangat Bagus
Debra
Bepergian bersama keluarga
21 Jan 2024
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great desk staff location was excellent, safe neighborhood.
Debra
Menginap 1 malam pada bulan Januari 2024
10/10 Sangat Bagus
katharine
21 Jan 2024
Disukai: Kebersihan, staf & layanan
katharine
Menginap 1 malam pada bulan Januari 2024
2/10 Sangat Buruk
Roslyn
Bepergian bersama keluarga
20 Jan 2024
Disukai: Staf & layanan
Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
The staff was helpful, but couldn't fix the air conditioning
Roslyn
Menginap 4 malam pada bulan Januari 2024
10/10 Sangat Bagus
David
10 Jan 2024
David
Menginap 1 malam pada bulan Januari 2024
10/10 Sangat Bagus
Arthur
8 Jan 2024
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Arthur
Menginap 4 malam pada bulan Januari 2024
10/10 Sangat Bagus
Nicholas
3 Jan 2024
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Nicholas
Menginap 2 malam pada bulan Januari 2024
10/10 Sangat Bagus
Elena, Jupiter
29 Des 2023
Elena
Menginap 3 malam pada bulan Desember 2023
4/10 Buruk
David
Bepergian bersama keluarga
20 Nov 2023
Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
The black painted walls are depressing. The carpets are old and filthy. The beds are good. The front desk service was uncertain with regard to whether I paid ahead of time or not.
David
8/10 Bagus
Anthony
20 Nov 2023
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Anthony
Menginap 2 malam pada bulan November 2023
2/10 Sangat Buruk
Carlos
Traveler bisnis
11 Nov 2023
Tidak Disukai: Staf & layanan
The hotel never returned my security deposit!!!!!!
The hotel did not return my security deposit. This is completely unacceptable.
Carlos
Menginap 1 malam pada bulan Oktober 2023
8/10 Bagus
Shalini
15 Okt 2023
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Location is perfect, staff kind and attentive. My room in particular had seen better days. Very old carpet and a moldy bathroom (shower and light fixtures.) Bedding and towels crisp and clean!
Hotel muito bem localizado, podendo fazer muita coisa a pé, como está mercado central, Plaza de Armas, rua Lastarria e Cerro Santa Lucia. Perto da estação de metrô U. Católica. Recomendo
Muito bom a experiência no hotel.
Recepção na chegada bem organizada.
Café da manhã todos nós primeiros dias estava completo, após 2 dias faltou pão de queijo e no penúltimo dia faltou ovos.
Quarto muito bom, com cama confortável.
Banheiro limpo, com toalhas cheirosas, somente a porta do box que não parava fechada.
Localização boa com vários restaurantes perto e uma linda praça na frente.
Carlos Bruno
Menginap 5 malam pada bulan Agustus 2023
Tanggapan dari Hotel Ismael pada tanggal 11 Sep 2023
Obrigado pelo seu feedback, Carlos Bruno! Ficamos contentes em saber que teve uma experiência agradável em nossa hospedagem no Hotel Ismael. Pedimos desculpas pelos pequenos inconvenientes durante o café da manhã, vamos verificar essas questões e garantir que não ocorram novamente. Ficamos felizes em saber que o quarto estava confortável e limpo. Nossa localização é privilegiada, com diversos restaurantes próximos e uma praça encantadora em frente ao hotel. Esperamos recebê-lo novamente em sua próxima visita.
10/10 Sangat Bagus
Jenny
Bepergian dalam rombongan
6 Agu 2023
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great staff. Rooms are quiet and clean. Beds comfy. Perfect for the stay.
Jenny
Menginap 1 malam pada bulan Agustus 2023
Tanggapan dari Hotel Ismael pada tanggal 11 Sep 2023
Dear Guest,Thank you for taking the time to share your wonderful experience at our hotel. We are thrilled to hear that our staff exceeded your expectations and that you found the rooms to be quiet and clean, with comfortable beds. It's reviews like yours that make our day and motivate us to continue delivering excellent service.We look forward to welcoming you back for another perfect stay in the future.
10/10 Sangat Bagus
Norman
Bepergian bersama keluarga
25 Jul 2023
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
the staff made my stay wonderful! everyone was so nice and kind and willing to help... DIEGO was excellent... I would recommend this hotel... Also location was easy to get to historical and touristic sites....
Norman
Menginap 5 malam pada bulan Juli 2023
Tanggapan dari Hotel Ismael pada tanggal 11 Sep 2023
Dear Guest,Thank you so much for taking the time to leave this excellent review. We are thrilled to hear that our staff, especially Diego, made your stay so wonderful. Providing a warm and helpful service is always our aim, and it's rewarding to know that we've met your expectations in this area.We are also delighted that you found our location to be convenient for exploring historical and touristic sites. Your recommendation means a lot to us and confirms the hard work we put into ensuring our guests have a memorable experience.We look forward to welcoming you back soon!
10/10 Sangat Bagus
Diane
Bepergian bersama teman
16 Jul 2023
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Excellent staff. Diego was extremely helpful in particular.
Diane
Menginap 6 malam pada bulan Juli 2023
Tanggapan dari Hotel Ismael pada tanggal 11 Sep 2023
Dear Guest,Thank you for taking the time to share your positive experience with us. We're delighted to hear that our staff met your expectations, and it's especially rewarding to know that Diego went above and beyond to assist you. His dedication to providing excellent service is one of the many reasons why we pride ourselves on creating memorable experiences for our guests.We look forward to the opportunity of welcoming you back in the near future.
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Close to some restaurants but that is it.
Room was too cramped…
Anna-Clara
Menginap 1 malam pada bulan Mei 2023
10/10 Sangat Bagus
Julia
Bepergian bersama keluarga
28 Mar 2023
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The staff particularly Daniela and Kevin were outstanding, pleasant, informative. As was the breakfast and housekeeping staff.
There are no soap holders in the shower or sink. Minor point.
Julia
Menginap 6 malam pada bulan Maret 2023
8/10 Bagus
Cassia
Bepergian bersama keluarga
1 Mar 2023
Bom hotel, mas quarto barulhento
Quarto de tamanho bom, confortável, cama grande, bom chuveiro, bom café da manhã.
Fiquei num quarto no 4º andar e dava para ouvir os carros passando na rua (apesar de eu ter pedido em quarto silencioso e em andar alto). De sábado para domingo, houve muito barulho de música durante a madrugada, atrapalhando o sono.
Cassia
Menginap 3 malam pada bulan Februari 2023
10/10 Sangat Bagus
Traveler terverifikasi
25 Feb 2023
We stayed at this hotel at the beginning and end of our trip. On both stays the hotel was clean and the staff were wonderful. Very friendly and helpful. The location was perfect for walking around exploring Santiago.
Traveler terverifikasi
Menginap 2 malam pada bulan Februari 2023
8/10 Bagus
Vivien, Claremont
Bepergian bersama teman
23 Feb 2023
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Perfect location for walking the city and dining options. Friendly staff. Very prompt response to email requests for airport pickup and driver to Valparaiso. Enjoyable breakfast.
Phone never did work and ac turned off by itself
All the staff were fantastic. They were helpful and attended to every need promptly. It is situated close to parks and restaurants. The rooms are fine for the price and the included breakfast was good.
Zee
Menginap 5 malam pada bulan Februari 2023
8/10 Bagus
Srinivasan
Bepergian bersama teman
11 Feb 2023
Disukai: Staf & layanan
Although located in a convenient location with walking distance to central part of the city, the rooms were pretty small, and quite dirty carpet. The elevator most of the time had garbage smell.
However, the front desk staff were very helpful, the breakfast was excellent.
Srinivasan
Menginap 3 malam pada bulan Februari 2023
10/10 Sangat Bagus
DANE
Bepergian bersama teman
9 Feb 2023
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
IT WAS GREAT..... nice small hotel, people coulh not be friendlier ... srevice was great . vry freindly place to stay . THey help me with a tour right from the hotel ....car sevice from hotel to airport was on time . WOULD STAY THERE AGAIN
We truly enjoyed this hotel, recommended to us by a local friend. It was in a great location, and being across the street from the park gave us a beautiful view. The breakfast was so delicious, the selection of fruit was impressive and the service was very, very good.
Kelly
Menginap 2 malam pada bulan Desember 2022
10/10 Sangat Bagus
Grzegorz, Shaker Heights
Bepergian bersama teman
8 Des 2022
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great location. Helpful staff. Great view from our window. We were checking out early and the staff bagged for us our breakfasts.
Wonderful, beyond wonderful. In addition to a very comfortable room.....quiet, nicely designed...the people who work there...J and D....and all the others....including the front desk and cleaning staff....are incredible. Helpful, patient, friendly. And the breakfast was great. And...going out the back exit puts you right on a quiet street leading to the small handicraft market and delicious restaurants. We loved being there!! Thank you, J and D and everyone!!!
Leslie
Menginap 8 malam pada bulan November 2022
4/10 Buruk
Hannah
20 Nov 2022
Tidak Disukai: Kondisi & fasilitas properti, kenyamanan kamar
Given the inferior staff room
Stayed 2 nights at Ismael & was really dissapointed with our room on arrival. Air con didn't work, bathroom fan wouldnt switch off & more. Told next day we were given the staff rooms & not the room we booked despite this being available. But then told we couldn't have our original room as it was booked for the day after we were due to check out. Instead we were moved to another inferior staff room but one that had air con that worked. Staff member back tracked loads after telling us this & said legally the only difference was the fact our room had a balcony. Also said cos we booked through Hotels.com they wouldn't give us any compensation for a room that was shabby and clearly inferior. Hotels.com operator offered us a refund and then they back tracked too, saying it was the hotels issue. Really dissapointing end to our time in Chile. Stay elsewhere as they treat consolidateor bookings as second rate guests
Sehr angenehmes Hotel mitten in der City mit einem tollen Blick auf den Park und die Berge. Der Service an der Rezeption war sehr gut. Ich musste zwar nach der Flasche Wein, die mir als Gold Mitglied versprochen wurde, dann hat man sich aber sehr nett darum gekümmert. Frühstück ist gut, mit einer großen Auswahl an Obst. Die Einrichtung im Lobby Bereich ist sehr ansprechend. Wir haben uns sehr wohl gefühlt.
Hotel bom! Quarto limpo e confortável. Recepcionistas atenciosos.
Localização: médio.
Ponto fraco: café da manhã ruim, pouca variedade, dificuldade na reposição.